The starting instructions could be clearer as it just says to locate the panels without further instruction. I'd suggest starting by locating the middle panel and work out from there. The middle parts are a fixed size, and the hanging sections can be cut to size. Customer service is excellent. I accidentally broke a shoe shelf and asked to buy a new one. They don't sell just the shelf, but they sent me a free replacement. Says a lot that they want to make issues like these hassle free.
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Recommended
Jul 20, 2022
Ok the actual product is fine, but there are issues....
Ok the actual product is fine, but there are issues. I was missing 2 of the longer shelves in the packages (7 boxes) there also doesn't seem to be nearly enough shelf support pins for how many shelves it has. The directions I felt left a lot to be desired. For both the wall unit and the drawers they are trying to include 2-3 products in 1 set of instructions. This led to a lot of confusion. There also seems to be just information missing. For example, mark with tape where the verticals will be on the wall, but no dimensions on the instructions. I guesstimated based on the shelf sizes. Also some shelves are predrilled for screws, but it's not clear for which ones. Shoe racks do take screws,but are not predrilled and split. I wouldn't order another one.
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Response from Product ExpertAug 11, 2022
We are sorry to hear the difficulties you have experiences with your instillation. It appears that product was missing and potentially sendt in error or defective. You should have received all necessary product to complete your instillation. Please reach out to us directly at customers@thestowcompany.com so we may correct any issue. We are also happy to assist with any instillation questions. It is our intention for the product to be easy and straightforward to install. Thank you.
Verified Purchase
1 found this review helpful
Jul 19, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 30, 2022
The finished product is great but we found the instructions...
The finished product is great but we found the instructions to be very vague, and a few of the shelves had some minor imperfections at the edges. I would estimate it took about 4-5 hours to complete building.
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Verified Purchase
Jun 30, 2022
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Verified Purchase
Jun 30, 2022
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Verified Purchase
Jun 19, 2022
It gave us the room we needed and wasn’t hard...
It gave us the room we needed and wasn’t hard to install
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Verified Purchase
Jun 15, 2022
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Verified Purchase
Jun 1, 2022
Easy to install, great instructions with minor errors on n...
Easy to install, great instructions with minor errors on n position of screws but easy fix. I was missing a few pieces and they sent them immediately.
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Verified Purchase
Jun 1, 2022
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Verified Purchase
Jun 1, 2022
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Verified Purchase
Jun 1, 2022
It was easy to assemble and I liked the idea...
It was easy to assemble and I liked the idea that everything was off the floor. Assembly directions could have been a little better.
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Verified Purchase
May 25, 2022
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Verified Purchase
May 20, 2022
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Verified Purchase
May 19, 2022
Very nice quality and fairly easy to put together...
Very nice quality and fairly easy to put together
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Verified Purchase
May 19, 2022
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Verified Purchase
May 4, 2022
I like the way it looks and it met my...
I like the way it looks and it met my expectations
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Verified Purchase
May 4, 2022
Missing one full set of drawer hardware and can’t find...
Missing one full set of drawer hardware and can’t find anywhere to get it.
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Response from Product ExpertMay 12, 2022
We are sorry to hear hardware was missing from your order. You should have received all necessary product to complete your installation. Please reach out to us directly at Customers@thestowcompany.com so we may assist with the replacement.
Verified Purchase
May 4, 2022
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Verified Purchase
Apr 27, 2022
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Verified Purchase
Apr 19, 2022
I'm really pleased with the new look of my closet....
I'm really pleased with the new look of my closet. Relatively easy to install, we watched a few YouTube videos of similar closet systems, pretty helpful. Great customer service! Would recommend it to my friends.
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Verified Purchase
Apr 14, 2022
Easy to build
Very nice closet, is exactly as the picture
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Verified Purchase
Recommended
Apr 13, 2022
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Verified Purchase
Apr 6, 2022
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Verified Purchase
Apr 5, 2022
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Verified Purchase
Apr 1, 2022
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Verified Purchase
Apr 1, 2022
Love it, looks great in our closets and was able...
Love it, looks great in our closets and was able to install myself
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Verified Purchase
Mar 31, 2022
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Verified Purchase
Mar 29, 2022
Terrible Product
I hired a company to install two of these in our walk in closet and when they took apart the boxes each box was missing many pieces of hardware and some of the wood wasn't cut right. I called Home Depot online services and they forwarded me to the manufacture to complain and they could not get me the parts when i needed them, seeing as i was paying this crew by the hour i had to go out and spend more money to get different types hardware to get these up on our walls. DO NOT BUY!!
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Response from Product ExpertMar 30, 2022
We are sorry to hear the negative experience you had with our product. The system should have been delivered accurately with all parts accounted for. If you have missing or defective product please reach out to us directly at Customers@thestowcompany.com with a list of all needed parts along with your order number and a direct mailing address so that we can send them to you directly for resolution. Thank you.
Mar 29, 2022
Great product, easy to install even though it took a...
Great product, easy to install even though it took a few hours :)