Customer Reviews for DEWALT TOUGHSYSTEM 22 in. Medium Tool Box

When the TS 1 first came, they were an attempt to manufacture a better carrying tool case and even thou they had some good features different than the competition, they had some short comings in the "Design And Manufacturing" (it is obvious since they redesign and built them different in the TS 2). I bought 3 under the wrong information given by the Home Depot customer service, that the yellow trays fit the Thought System #1. Upon arrival a different day than the scheduled I found that they don't fit, so I returned 2 (third could not return because It got bang damaged while in my possession). The laches are almost impossible to open and close in addition to other design faults.

When the TS 1 first came, they were an attempt to manufacture a better tool case and even thou they had some good features, they had some short comings in the "Design And Manufacturing" (it is obvious since they redesign and built them different in the TS 2). I bought 3 under the wrong information given by the Home Depot customer service, that the yellow trays fit the Thought System #1. Upon arrival a different day than the scheduled I found that they don't fit, so I returned 2 (third could not return because It got bang damaged while in my possession). The laches are almost impossible to open and close in addition to other design faults.

Extremely durable and great organization. Got the insert so my most used screw drivers and pliers are easy to find, visible and I can just grab them real quick when I need them. Holds a lot of tools and weight.

I purchased two, gave one to my son and he has already purchased two additional container. I received a container last Christmas and it has different latch locks on the front. Both work well.

The latches that hold the boxes together broke off on both sides of the box. Dewalt wants me to pay to send it to them instead of accepting my pictures which makes it a lot more expensive to own. Wont put any more money into a bad product Now its just a box.

I love this storage system and they you can customize it to your needs especially if you are on the go alot. Then one draw back to this specific box size it is not deap as the Extra large and it is also not as tall. So be weary as to what you will need this one for. Although I will say, I have a dewalt track saw and it fits perfect inside of it.

Wanted something to store my batteries in to carry from job to job. I had to remive the trays that come inside the case, but it works perfectly. They all fit just right and i can stay organized. Awesome!

Kicked it one time..... and the latch breaks off. Basically worthless now.

The box broke on the first day. I dont recomend it

This product is not worth the price it’s listed for. You’re paying for best and receiving good/better. If I had to do it again I’d either spend half the money on cheaper brands like ridgid or just get the comparable more sound Milwaukee set up. Attachment clamps are made from plastic, poorly designed considering these have space to hold quite some weight. One of mine broke the first day I had it. We’re now on week 4 and the metal clamps for the boxes themselves are already going.. losing their lock. You would think I packed it full and forced it shut but sadly don’t own enough stuff for the to even happen.. metal clamps on cheap thin plastic. The wheels are my last issue. They’re small And wide for the weight and get stuck on tiny stuff like pebbles/transition strips. I don’t think I should have to lower the case 45° to get it over stuff that small. Things I do like is the amount of space actually inside compared to other pack outs and the plastic shelving system is nice as well.

Feels durable. I like that I can stack another on top. Rolls easy. Bigger than expected.

I highly recommend dewalt and the cases are heavy duty but the locking mechanism on it is way too easy to break. They need to fix the locks on thier products, they are very weak and break much to easy.

This dewalt stackable radio has Bose quality sound. I am very impressed with how nicely built and the sound quality!

Great storage size and the latches work perfect holds all your needed tool and misc

Love how rugged it is and also the good sound quality. Only critique is that I wish the charger cord was more heavy duty, a co worker tripped on it and broke it. Replacement is 70$!

So far so good on buying this. I have had it for a few months. The reason I bought it is because you can get to your bottom tool box without removing any others. What a great and novel idea! This feature works awesome. No more taking off tool boxes to get to the one I really want. Getting to the bottom tool box has always been a hassle but no more. The brackets are adjustable so you can mix and match what tool boxes you want to put on the cart. One complaint: I wish the cart was just a LITTLE bit taller, and if it was, you could then put 2 medium boxes & 2 small boxes on the cart at the same time. I think I have found a work around that will be good, but not as great as being able to do that. The cart is sturdy and durable. You can even leave it on a job site because the cart has the ability to lock the tool boxes onto the cart itself. Chain & lock the cart to a structure-->lock the tool boxes in place on the cart-->lock the top tool box so nobody can open it & take tools out. Another great feature is that you can take the brackets off and use it as a dolly. There are rails on the back to help with it up and down stairs, and they work well. This is the only tool/dolly system I would recommend to anyone because of being able to get to any tool box without removing another. The picture shows my current set up in my work truck. I chain it to my work truck to keep it from tipping over from a quick stop. Love this cart and DeWalt's set up.

Ive been Team Yellow from day 1, but am very quickly starting to look into other colors (Red). I bought this “Tough”System set (3 boxes) a little under 4 months ago and almost all of the metal latches/buckles have broken off. The metal latches/buckles are attached to plastic. Not the smartest idea. The only box that the buckles haven’t broken off of is the DS150 (small like the DS130) and this is because the metal latches are attached to metal NOT plastic. I recently posted a tweet to DewaltTough twitter account. They replied told me to contact customer care. I sent an email 10 days ago, and no response from them. I sent a follow up email this morning. Thus, if you are looking for RELIABLE stackable tool boxes, go team red (Milwaukee).

[This review was collected as part of a promotion.] Bought a few days ago and helped me reorganize my roadside tools for emergencies

This is a sturdy and well made toolbox. The only downside is the locks are extremely difficult to open and close. But other than that my boyfriend is very proud of this gift.

Very well built and very sturdy. I like how convenient it is for me to carry all the tools I need for the job. I take it to all my job sites and can handle tough jobs and won’t crack easily. I will continue to buy anything DEWALT cause they are simply the best hands down!! I also like the locks on them very secure and tight. Also like that I can stack them I bought 2 other sizes to go along with this specific box!

Ultra tough box just don’t drag it across your truck bed, the little feet can chip off!? Otherwise great protection from rain and perfect storage system!

Super disappointing purchase. I read reviews of the different box options and checked them out in the store, compared prices, and decided the Dewalt Tough System tool boxes looked like the best value so I decided to grab a few to start with and hoped for the best. At the store when bought these, the cashier had to peek inside to make sure all the boxes were empty and as he was closing them back up, one of the latches broke off. He switched out the broken box for a new one. I bought these on a week night so they sat in the garage till the weekend when I had time to organize and move tools into these boxes. As I was organizing, another latch broke. I ran to the store and switched out that box. I used these boxes at work the following week, broke another latch, and had had enough. I returned the whole set. My experience with newer Dewalt products indicates that they can make some decent tools but their quality control is pretty poor. This is different-it's just poorly designed. The metal hinge on the latch is held by relatively thin ribs of plastic. It takes very little lateral force to break the plastic. Within the last few days I saw that Dewalt is going to be releasing their updated tough system tool boxes soon. One of the only noticeable differences between the new version and the original version is that the latches on the new system have been redesigned and resemble the latches on the Milwaukee Packout system. That suggests that Dewalt was aware that the latches were a weak point so it's very frustrating that there was a critical problem that had such a simple redesign solution and it was sold that way for years. I wouldn't have bought these if the reviews hadn't been overwhelmingly positive but I genuinely can't square my experience with the previous positive reviews. I did see a number of reviews here and on other sites that described the same problem that I had, as well as broken handles, but a very small percentage of the reviews. I purchased 3 boxes and had 3 broken latches in 8 days. I also must stress that I placed essentially no physical demand on these. The first two product failures happened before I even began to use these for work. Because Ridgid's mobile tool boxes are very close in price to these tough system boxes, because Dewalt is coming out with an updated version of these (if they're close in price), and because of the multiple product failures without being in working conditions, I have to say very plainly that these just should not be purchased at all.

I purchased two of these DS400 XL boxes to be able to store tools in the bed of my truck without worrying about rain or dust intrusion. This DeWalt box is the largest I could find with a true weather seal that also seemed robust enough to survive life in the bed of a work rig. The weather seal appears to be a good quality closed cell foam and is thick enough to provide a very positive contact. Time will tell how long they hold up. My only complaint so far is that the bars meant to attach dividers and organizers take up too much of the interior dimensions.

The cart is rugged and made well, love the fact I can lock everything in it to the cart with one pad lock. Decided to buy this after the low van rack system to face together, use one long chain and one pad lock to lock everything together inside the van.

The items arrived into very large boxes. I guess because of the combined weight they couldn't ship it as one. Everything arrived in good working order no damage do any of the items. I should have spent more time shopping around cuz I could have purchased it elsewhere at the same price with free shipping, that is my only disappointment. The O-rings on each case is a bonus, I don't have to worry about water getting to my tools, if I have the cases in the back of the truck. Looking forward to buying more of this work system in the future.

Great Deal. And Great Price Heavy Duty. construction. A+

My husband loves this tough system tower with wheels to haul all of his tools!

Great product ! I love the portability, also the fact that they're stackable and interchangeable. This along side a rolling job box and I'm able to move around jobs with all my tools and materials by myself.

I like the box it is sturdy and can hold a pretty solid amount of tools, my only complaint is I work on job sites where I am not always right beside my tool box , so I use a lock on the provided slots....but realistically this lock is for nothing but looks and a possible deterrent. The plastic surrounding the holes for the lock is fairly thin and not metal coated or anything. I’m certain if I wanted I could break the lock off with my hands. Or at minimum a set of tin snips would glide through the plastic like butter. Other than that I love the box

[This review was collected as part of a promotion.] I purchased 4 of these and two other smaller cases to organize plumbing tool, power tools which are all cordless DEWALT. misc tools and hardware. Love the water tight design, great latch system and great carry handle. Accomplished what I sent out to do and I am very happy. Everything secure and stacks in the truck perfectly to go along with my DEWALT tool pouch!