Ken, Thank you for your thoughts. I am so sorry that it has not been able to meet all of your expectations. We have reached out privately so please be on the lookout for that and in the meantime please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team