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Customer Reviews for Fire Pit Essentials 10 lbs. Black Lava Rock 3/4 in.

Internet #305147062

Model #01-0356

Customer Reviews

  • 3.6
    out of 100 reviews
  • 68% recommend this product
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Showing 1-10 of 100 reviews
Exploding rock
We bought this lava rock for our gas fire pit in February. It worked great until July, for some reason the rock started popping and loosing its color. This makes me believe that it is not actual lava rock.
by Kelly
Response from Customer CareAug 18, 2020
Hello Kelly, we apologize we did not meet your expectations. Lava rock would only change color if the air mixer vial is not mixing the air and gas properly, and in this case we would recommend you contact a local licensed plumper. Also, Lava Rock would pop if there is water or any type of moisture within it. You would need to need to dry them off by burning it off on low heat for 10-20 mins before reusing. It is our goal to provide the best product and outstanding customer service with every transactions. If you have any questions please feel free to contact us. Thank you, Yard Elements Customer Care
2 people found this helpful
poor value for the price...
poor value for the price
by KENT
Response from Customer CareApr 5, 2021
Hello Kent, we apologize for not meeting your expectations. Please feel free to contact us if you feel like you received the wrong product.
Thank you, Yard Elements Customer Care
Nothing too exciting about these but they did the trick...
Nothing too exciting about these but they did the trick and burn well.
by ELAYNE
Response from Customer CareApr 5, 2021
Hello Elayne, Thank you so much for taking the time to leave an excellent rating. We appreciate your business. Please let us know what we can do for you on your future purchases. Thank you
the fire rocks were neither red nor rocks. the...
the fire rocks were neither red nor rocks. the color was mostly grey to black and the size was 90% gravel to pea. Used as a filler underneath the red lava fire rocks I already had.
by Lees
Response from Customer CareMar 20, 2021
Hello Lees, thank you for bringing this matter to our attention. I am very sorry we failed to meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us as soon as possible. We’ll work with you to resolve this issue as quickly as possible.
Thank you,
Yard Elements
Customer Care
by JOANNE
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
This was a good match to the first bag we had gotten & filled in the fire pit quite nicely.
This was a good match to the first bag we had gotten & filled in the fire pit quite nicely.
by CKlein413
Response from Customer CareFeb 1, 2021
Hello Cklein413, we appreciate the 5-star review and we are glad you loved your purchase. Please feel free to reach out to us if you need any assistance on your future purchase.
Thank you,
Yard Elements
Customer Care
1 person found this helpful
Looks and works well. It retains the heat which...
Looks and works well. It retains the heat which keeps the heat in the area a bit warmer thus using a bit less propane.
by PSK
Response from Customer CareJan 21, 2021
Hello PSK, we really appreciate you taking the time to share you rating with us. We look forward to having you back soon.
Thank you,
Yard Elements
Customer Care
1 person found this helpful
You guys suck. Been waiting for my fire pit for...
You guys suck. Been waiting for my fire pit for over a month. Nobody cares about your 10 bag of rocks , I want my $400 fire pit.
by Chris
Response from Customer CareJan 26, 2021
Hello Chris, we would like the opportunity to investigate your feedback further. Our records only indicates that you purchased lava rocks. Please contact us as soon as possible. We’ll work with you to resolve any issues as quickly as possible.
Thank you,
Yard Elements
Customer Care
1 person found this helpful
Showing 1-10 of 100 reviews