Customer Reviews for GE 10,000 BTU 115-Volt Smart Window Air Conditioner with Remote in White
- Cools Medium Rooms up to 450 Square Feet
- Wirelessly control with your smartphone or smart device
- Energy efficient cooling with 3 fan speeds
Customer Reviews
Jul 7, 2023
Excellent A/C
Excellent Room Air Conditioner. Easy Installation Installed it in 30 minutes. Great Job GE .
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Customer review from geappliances.comJul 7, 2023
should have listened to bad reviews
Seemed ok at first. Nice and compact and easy to install... Much lighter than the last one we had. As soon as it started running however I noticed there's a rattling sound. Now, I've read other people's reviews who said it was a loud AC and maybe this is what they were talking about but it literally rattles as if there's something in there. We only had it running for about a week. Also, brand new air conditioners you should be able to rely on really cold air but this machine really doesn't cut it. Despite being 10,000 btus it barely makes a dent in a room that's only 15 x 10. Returning.
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Response from GE AnswersJul 16, 2023
Hi – We’re sorry that your air conditioner is not working as well as anticipated and that you plan to return it. We know how disappointing this must be. We will share your experience with our team, as we are always searching for opportunities to improve. Let us know if you have any questions. -Kacie@GEA
Jul 6, 2023
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Jul 6, 2023
Great wifi
Good so far. Enough for my room. Heavy to carry due to size.
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Customer review from geappliances.comJul 6, 2023
Pretty easy to install. Needed a few tweaks for outside but it works and I'm happy to have it!
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Jul 6, 2023
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Jul 6, 2023
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Jul 6, 2023
The You recently bought GE 10,000 BTU 115 Volt Smart Window Air Conditioner was great the 1st year. Now Fan 1, Fan 2 and Fan 3 settings don't seem to be working and it's taking longer to cool.
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Jul 6, 2023
I purchased one unit and when I plugged it in the motor was making a horrible noise so I took it back and exchanged it for another unit and that unit was also made the same horrible noise so I took it back for a refund. Neither of the boxes were damaged in any way.
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Response from GE AnswersJul 14, 2023
Hello - Thank you for letting us know about the issue. We apologize for any inconvenience this may have caused and appreciate your choice in choosing GE Appliances. We always aim to provide the best quality and will share your feedback with our team. Please don't hesitate to reach out if you need any further assistance! Best regards, Shayla@GEA.
Jul 6, 2023
I ordered one that was not in stock and I did not know that.I had to come in to the store and but one in stock because I had my 89 yr, old mother in law turning colors in this heat wave we have been in.I had help with it and within 1 hour I was back in business and everyone was happy.
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Jul 6, 2023
The worst
This is the worst AC I'VE EVER HAD. I went to the store and bought two one stopped working 2 weeks after. I got a replacement the replacement is not cooling enough and now I HAVE TO PAY to get another one out of my pocket.
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Response from GE AnswersJul 11, 2023
We hate to hear that your unit has not work as expected. We recommend unplugging it and plugging it back in as a troubleshooting step. You can also make sure no objects are blocking the unit. We hope these tips help, and should you have any additional feedback, please reach out to us.- Kianna@GEA
Jul 5, 2023
Don’t buy this brand
Doesn’t work after less than a year, using it only 2 months. Blowing warm air, feels like a fan
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Response from GE AnswersJul 24, 2023
Hello there - We're terribly sorry to hear that your air conditioner is not working as it should. We know how disappointing this must be. We strongly encourage you to take advantage of your one-year warranty with us by calling 1-800-432-2737. We look forward to helping you soon. -Kacie@GEA
Jul 5, 2023
BEWARE
bought three of these at the end if summer 2022. Today they dont even get cold. 100% junk
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Response from GE AnswersJul 11, 2023
Thanks for the review. We're sorry to hear that your unit is not cooling the room. To troubleshoot, we recommend making sure there are not curtains, blinds or furniture blocking the front of the air conditioner. We hope this helps, and should you have any additional feedback, please reach out to us.- Kianna@GEA
Jul 2, 2023
LEMON AC
ITS a LEMON. After two hears itd thrown The towel! filter rest dont turn on. I clean it, zi open back clean it. NOTHING workd. E8 button is on always. Im furious with thid expensive ac
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Response from GE AppliancesJul 5, 2023
Oh no!
We're so very sorry that your air conditioner stopped working. We can certainly understand how disruptive something like this can be and we appreciate you taking the time to let us know. Your feedback is valued and extremely important to us when it comes to our appliances. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides.
We hope that we can regain your trust in the future. - Tierra@GEA
Customer review from geappliances.comJul 2, 2023
TERRIBLE
Ive had nothing but issues with this ac. After only two years the filter reset button stopped working, and E8 sign on. Ive opened the back cleaned out, workd three days back to E8. Old cheap acs work forever snd this gave in within 2 years. Im completely pist off wont fo a GE product again
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Response from GE AppliancesJul 5, 2023
Oh no!
We're so very sorry that your A/C unit stopped working. This is certainly not the experience we want for you. Your feedback is extremely important to us when it comes to our appliances. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience it provides. We sincerely hope that we can regain your trust in the future.
Best regards. - Tierra@GEA
Customer review from geappliances.comJun 28, 2023
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Jun 27, 2023
One year, and it quits in hot water.
MP708
A year ago.
Will not work when the outside temperature is anywhere close to 90 degrees or hotter. throws an e8 code and stops working. waste of money.
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Response from GE_AppliancesJun 29, 2023
Hello there! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your air conditioner is experiencing issues with operation in warmer conditions. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Customer review from geappliances.comJun 25, 2023
Unreliable piece of junk
I bought this unit last summer against my better judgment. It worked okay, but it worked. Not so this year. It was stored in its box in a cool, dry basement over the winter. I installed it today and it will run for about two seconds and then turn off, while continually beeping. The filter light was on, so I cleaned the filter even though it wasn’t really dirty. It still did not work, and pressing the filter reset button does nothing. The manual is no help. Do not buy.
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Response from GE AnswersJun 29, 2023
Oh no! We’re sorry to hear your air conditioner isn’t working as expected so soon into ownership. We can imagine how frustrating this must be and the inconvenience caused. Warranty information for this unit can be found on page 17 of your user’s manual here: https://images.thdstatic.com/catalog/pdfImages/5e/5e3094fc-5dc9-41d2-a690-8a7ae524151b.pdf. If you need additional assistance, please reach us via social media. We’re always here to help. -Gina@GEA
Jun 24, 2023
ge sucks
Dont buy a ge air conditioner it works less than a year and maybe it didnt start well at all junk going in the trash
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Response from GE AnswersJun 25, 2023
Greetings – We’re terribly saddened to hear that your air conditioner has stopped working. We understand how disappointing this must be, especially as you’ve had it for less than a year. We strongly encourage you to take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-432-2737. Our technicians are always happy to help! You can also come to us on social media if you have additional questions. -Kacie@GEA
Jun 24, 2023
The service was excellent, and the unit has been great. I will buy more of these in a heartbeat.
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Jun 23, 2023
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Jun 23, 2023
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Jun 21, 2023
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Jun 18, 2023
directions are easy. air conditioner is cool....
directions are easy. air conditioner is cool.
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Jun 16, 2023
Doesn’t last long term
It didn’t last very long considering the average usage for summers in Indiana and it’s n9 longer being made and has a fan error at beginning of summer which only used 2 years
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Response from GE_AppliancesJun 19, 2023
Hi! We appreciate your feedback. We are so sorry to hear that this air conditioner did not live up to your expectations and has a fan error. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as, frequency of use, type of use, location of appliance, etc. We will be sure to send this feedback to our product design teams so they can make the needed changes for future models. Thank you for choosing GE Appliances for your home. We hope to gain your trust back with our appliances in the future. - Adrian@GEA
Customer review from geappliances.comJun 16, 2023
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Jun 16, 2023
App easy to use and air conditioner worked as advertised....
App easy to use and air conditioner worked as advertised.
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Jun 15, 2023
So far so good. It is working as it should....
So far so good. It is working as it should.
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Jun 15, 2023
The air conditioner works the way it's intended to …...
The air conditioner works the way it's intended to … I will admit that setting up the Wi-Fi was a struggle but it's working now and it really is something that you need if you want to set your air conditioner away from the air conditioner itself
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Response from GE AnswersAug 2, 2023
It's great to know that your air conditioner works well, and we're glad that you are benefiting from the WiFi connection. If you ever need any assistance with it, please reference pages 14 and 15 here: https://images.thdstatic.com/catalog/pdfImages/64/641c9446-239f-4950-820b-a2ec1d4059bb.pdf. Stay cool!- Kianna@GEA
Jun 14, 2023
Ice cold AC
It’s fantastic. It fits nice and tight in the window. It almost snows in my house.
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Price:
$359.00
