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Customer Reviews for GE 4.6 cu. ft. High-Efficiency Top Load Washer in White with Stain PreTreat, ENERGY STAR

Internet #328425556

Model #GTW538ASWWS

Store SKU #1010940816

  • Energy Star Washer
  • Pairs best with Electric GTD38EASWWS or Gas GTD38GASWWS Dryer(s)
  • Heavy-duty transmittion enhances durability for large loads

Customer Reviews

  • 4.1
    out of 149 reviews
  • 70% recommend this product
Filter by:
Showing 1-30 of 149 reviews
Great Buy
We are thrilled with our new washing machine. Fast, efficient & quiet. So glad we made this purchase.
by
    Worse ever
    This is the loudest washing machine i have ever heard. Also, it does not fill all the way up with water. To top all of that, they cracked a pipe in the wall when installing and it flooded my downstairs. Now i have to pay for drywall and paint. Definitely not happy about this purchase.
    by
    Response from GE AnswersJun 7, 2024
    Your new washer may sound different from your prior unit because of the newer technology. Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle.

    This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.

    To best address your installation concern, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. GE_Appliances
      • Recommended
      Loaded!
      So far, so good. Only 4 loads under my belt, but I have high expectations from GE.
      by
        • Recommended
        Does the job
        Overall I’m very happy so far, though I haven’t used it enough to understand everything about it! The only thing I’m not in love with is it’s not the quietest of washers but I’m lucky enough to have it in an area where it’s not such an issue - but so good so far and it does the job well!
        by
          • Recommended
          Great features
          Nice looking washer with great features. Just purchased it so not too much info on how well it works. Have noticed two things that I have problems with. First load I was washing king size sheets so I choose bulky because of size nope when went to spin got out of balance opened lid sheets were balled up all on one side. Other thing is when installing washer used a level on the lid to level washer. Lid isn’t flat so level not accurate. Going to have to figure out how to accurately level the washer.
          by
            • Recommended
            I miss the agitator on my old washer. Now clothes finish in a twisted, wrinkled mess.
            by
            • Verified Purchase
            by
            • Verified Purchase
            I made the order online and never got to see the actual washer and didn’t realize it doesn’t have dispenser for soap or softener, besides that it does the job.
            by
            • Verified Purchase
            I've had it for about a month and love it. The clothes come out smelling and looking clean, spun very dry, and ready for the dryer. There are lots of cycles to mix and match for the best result. The booklet is easy to read with clear instructions. My only issue is that it's so deep, I need to stand on tiptoe to reach the items at the bottom of the tub, although the plus is that it holds quite a large amount of wash.
            by
            • Verified Purchase
            I used to like Home Depot HOWEVER after buying that useless washer that never worked after coming out of the box. Though it's GE, I could not believe you didn't replace it. Now, 3 weeks later and 14 hours on the phone with GE and a GE repairman visit (didn't have parts for it) I still have no working washing machine. Going to the laundromat later, again. So, I hate that washer, and I'm mad HD didn't replace it and you deal w GE. IM NOT HAPPY WITH HOME DEPOT
            by
            Response from GE AnswersJul 18, 2024
            We understand the disappointment and frustration caused by this situation. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your washer so we can investigate further. GE_Appliances
            • Verified Purchase
            1 found this review helpful
            The washer & dryer work well. They are both very loud. It would be nice to be able to silence the dryer complete buzzer.
            by
            • Verified Purchase
            Machine washes clothes well. However, there are too many choices of settings that I do not need or use. Seems to be the current trend in appliances. For me, simpler would have been better but I needed a machine for my remote vacation home expediently. Home Depot did that!
            by
            • Verified Purchase
            by
            • Verified Purchase
            by
            • Verified Purchase
            Quality service
            I’m really tickled with my new washer! So happy to get a quality washer!
            by
              • Recommended
              Awesome features!
              I haven't used it yet since it was just installed, but I fell in love with it at the store. I'm sure it will meet my every need!!
              by
                Good washing machine
                Nice looking washing machine, but no power off or on button. You can hear it washing. No detergent/fabric softener dispenser.
                by
                  • Recommended
                  Washer does not work properly. I called home depot and they referred me to GE. It will be 1 month in 4 days from now and I have been in contact and still can not get it serviced. Called GE again today and they said somebody will call me in 48 hours to arrange an appointment. This is what they have said again and again.
                  by
                  Response from GE AnswersJul 15, 2024
                  Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. GE_Appliances
                  • Verified Purchase
                  Thumbs down
                  Not very happy with this one. I ordered it online thinking it had an agitator. These machines do not clean the clothes. I had it over a month before having it installed to use, so I just kept it
                  by
                  Response from GE_AppliancesJul 15, 2024
                  We hate to hear that you’ve been less than impressed with the performance of your new washing machine. Infusor washers can do an excellent job of cleaning clothes, and we suggest watching the video linked below for tips to help you get the most out of your new washing machine. https://www.youtube.com/watch?v=4aoJcj8qwMo
                    Love the special features the washer has
                    It cleans wonderful found it easy to use with a my laundry. Colors are bright white are white
                    by
                      • Recommended
                      Perfect washer for me
                      This washer is perfect for me. I don't need a huge capacity fancy washer,as its only me.
                      by
                        GREAT MACHINE
                        LOVE THIS MACHINE-ONLY WISH IT HAD A DISPENSER FOR THE LIQUID FABRIC SOFTENER OR A SIGNAL FOR WHEN TO PUT IT IN
                        by
                          • Recommended
                          by
                          • Verified Purchase
                          Energy savings.
                          First washer without an agitator. Still getting used to that. Don’t like the fact it does not have a fabric softener dispenser. I looked at so many that I didn’t realize that I picked one without until I got ready to use it.
                          by
                            • Recommended
                            Great Features
                            First time in a long time that we have a new washer. The larger capacity and features will take awhile to learn but we’re excited to see what savings we might make. The various washing options, temperatures and load sensing capabilities are all new and interesting. So far, so good!
                            by
                              • Recommended
                              Deep rinse
                              So far I really like it It’s efficient I like like the settings that are available Hopefully it will last just got rid of a Maytag only 3 years old ridiculous
                              by
                                • Recommended
                                Great product!
                                Works great! Love the fact it takes less water and the settings, while so different than my last, are so easy to use!
                                by
                                  • Recommended
                                  GE....Great Efficiency
                                  I recently upgraded to the GE 4.6 cu. ft. High-Efficiency Top Load Washer in white, and it has exceeded all my expectations. This washer not only looks sleek and modern but also delivers outstanding performance. One of the features I appreciate the most is the Stain PreTreat option. It has made a noticeable difference in the cleanliness of our clothes, effectively tackling even the toughest stains without the need for additional pre-treatments. This feature is a game-changer for a household with active kids. The 4.6 cu. ft. capacity is perfect for our family, handling large loads with ease. This has significantly cut down on the number of loads we need to do each week, saving us time and effort. Despite its large capacity, the washer operates quietly, so we can run it at any time of the day without disturbing the household. Being Energy Star certified, this washer is also energy-efficient, which is not only great for the environment but also helps reduce our utility bills. I feel good knowing that we're using an appliance that is both effective and eco-friendly. Overall, the GE 4.6 cu. ft. High-Efficiency Top Load Washer combines excellent cleaning performance, convenient features, and energy efficiency. I highly recommend this washer to anyone in the market for a reliable and efficient laundry solution.
                                  by
                                    I did not expect the washer when it was delivered to my house when it was took out of the box it had a big dent on the bottom so I sent it back
                                    by
                                    • Verified Purchase
                                    Won’t fill
                                    Well another bad purchase and bad circumstance. I could not use my washer do to an issue with my laundry terminal. So it’s been longer than 48 hours and the crappin thing won’t fill. So I’m stuck with this. Completely disappointment and in tears. I even tried adding water so I could do a load. Now I have wet laundry. I would it recommend this or the matching dryer which has a buzzer like a scoreboard and will wake the dead. Do better GE!
                                    by
                                    Response from GE AnswersJul 3, 2024
                                    We can understand the disappointment when your new unit is not working as it should. This is not what we would normally expect. We would recommend taking advantage of your warranty and reaching out to one of our service technicians to schedule an appointment. You can reach them at the number here 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. GE_Appliances
                                      1 found this review helpful
                                      Showing 1-30 of 149 reviews

                                      Complete Your Laundry Room

                                      This Washer
                                      4.6 cu. ft. High-Efficiency Top Load Washer in White with Stain PreTreat, ENERGY STAR
                                      This Washer
                                      GE 4.6 cu. ft. High-Efficiency Top Load Washer in White with Stain PreTreat, ENERGY STAR
                                      (130)
                                      $578.00
                                      $799.00
                                      $578.00
                                      $799.00
                                      +
                                      GE
                                      Choose a matching DryerInformation icon for choose your option tooltip.
                                      Electric 
                                      Gas / +$100.00
                                      =
                                      Price for Bundle

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                                      Capacity - Washer (cu. ft.)

                                      4.6

                                      4.3

                                      4.5

                                      4.7

                                      Washer Features

                                      Adaptive Fill, Automatic Temperature Control, End-Of-Cycle Signal

                                      Add Garment (pause), Adjustable Legs, Control Lock, Delay Start, End-Of-Cycle Signal, Remote Diagnostics, Soft Close Lid

                                      End-Of-Cycle Signal

                                      Adjustable Legs, Door Window, Front Control

                                      Steam Function

                                      No Steam

                                      No Steam

                                      No Steam

                                      No Steam

                                      Washer Tub/Drum Material

                                      Stainless Steel Aluminized Alloy Steel Drum

                                      Stainless Steel Drum

                                      Stainless Steel Drum

                                      Stainless Steel Drum

                                      Product Width (in.)

                                      27 in

                                      27 in

                                      27 in

                                      27.75 in