Customer Reviews for GE Dishwasher Third Rack Accessory Kit

i bought a dishwasher model GDF640HGM0WW ABOUT 15 MONTHS AGO. About 6 inch long black plastic holders for the sliders of 3rd rack were fixed at the top with only one screw on each side of the body whereas they should been fixed with two screws on each side. So, two screws were missing when manufactured. As a resuld one holder with slider fell of making it impossible to slide the rack in and out. A FACTORY DEFECT!

Very happy with this extra rack. Gives extra versatility to the dishwasher. Took about 5 minutes to install.

Easy to assemble. Great for holding knives, spatulas, and lids. The only reason I gave it four stars is because of its heighth. Only holds mainly flat items.

I gave it a 1 star rating because it has not been installed in my dishwasher. The guys from HomeDepot that came to install (paid for installation) my dishwasher told me that they were not licensed to install the Third Rack. I decided to return it to HomeDepot and I was told that the Third Rack could not be returned. It would have been nice if I would have known this before I purchased it (paid $50,00). So, it is sitting here at my house in the box. I thought the Third Rack would be great to put small stuff in to wash but am very disappointed that it could not be installed or returned to HomeDepot.

Handy. Would recommend

Don't get me wrong, the 3rd rack itself works great. I give low marks because of the disappointing 'customer experience' I had with the delivery / installation process. Specifics: 1) The 3rd rack was listed on the invoice I was expected to sign off at the conclusion of the installation, but it wasn't with the dishwasher. If I didn't carefully review the invoice, I may had ended up in a situation where they'd claim it was delivered. After many phone calls, arrangements were made for the 3rd rack to be delivered at a later date. 2) When the 3rd rack was later delivered, The 'crew' said they don't install them, I had to do it myself. 3) I paid to have the dishwasher installed but they couldn't do the job 100% because none of the various water line adapters were compatible with what was going on under my sink. I had to hire a plumber to finish the job. 4) When I ordered the dishwasher, I told them that my dishwasher was hard wired and I didn't need the plug accessories. They shipped it and charged me for it even though I didn't need it. However after some calls to customer service, I was able to return it to my local Home Depot for a refund. Resolution: After several more calls to customer service to express my dissatisfaction, I was able to secure a refund on the installation accessory kit as well as a 50% refund on the 3rd rack. They were unable to do anything about the $129.00 installation charge because that was provided by an outside contract (or so they explained to me).

The 3rd rack is a must have for anyone looking to upgrade the loading flexibility options in their GE dishwasher. Also the GE 3rd rack has the easiest installation process I have ever come across.

I purchased this accessory kit for my GE dishwasher and was glad I did so. Very easy to install and the extra rack is super useful. Great place to stick those spatulas and lids that fall through the upper rack. Definitely recommend!

Worked on my Cafe CDT855 dishwasher. Rollers were preinstalled at the factory, cutting installation down to 10 mins

I have a disability which makes it uncomfortable to have to reach way down to access the utensil basket attached to the low rack. With the third rack I can easily load utensils without reaching down, plus it is easy to organize knives, forks and spoons there. An added benefit is that I can select the upper rack for washing while leaving the lower rack unused, saving water and electricity, as I am single with very little dishes to do. I can manage to do one wash cycle per week, just using the upper portion of the GE GDT605PGM0BB dishwasher which, by the way, has operated quite quietly with excellent cleaning and drying since late January, 2020. The third rack was an option that cost an additional $50 with no added installation fee since the crew was at my house to replace my old dishwasher with the new GE model. It took roughly an additional 10 or 15 minutes for the technician to follow the instruction sheet and install the rack.