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Customer Reviews for GE Profile 2.1 cu. ft. Over the Range Microwave in Stainless Steel with Sensor Cooking

Internet #206214752

Model #PVM9005SJSS

Store SKU #1001544855

  • Bottom Control with integrated handle for easy cleaning
  • Sensor cooking controls automatically adjust cook time
  • Chef Connect wirelessly syncs the range and microwave

Customer Reviews

  • 4.3
    out of 4,253 reviews
  • 81% recommend this product
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Showing 1-30 of 4,253 reviews
UNSATISFIED ..two weeks OF USE, NOT WORKING
Microwave delivered the end of Sept only 2 weeks of use due to traveling. Beginning of November it stops working. ITS SERVICED 11/15… Service man said transformer needs to be replaced. A WEEK BEFORE THANKSGIVING and I’ll have no microwave. Was told it can’t be fixed till after thanksgiving…)WAITING IN DATE AS I TYPE) .MAYBE first week of DECEMBER. NEVER EVER WILL I PURCHASE ANOTHER GE APPLIANCE!!! GE SUCKS!!!!
by
Response from GE AnswersNov 15, 2023
Hi there - We are very sorry to hear about the trouble you're having with your new microwave. We can understand how this situation would be frustrating with the holidays around the corner. We're confident our service team is doing their best to get your microwave taken care of as soon as possible. We apologize for the inconvenience but appreciate your patience during this busy time of year. Reach out if you have any questions. Kind regards. Julia@GEAppliances GE_Appliances
    1 found this review helpful
    Extra shiny and roomy!
    I have had a GE Profile dual fuel range for 18 years that I absolutely love. Surprised me...who could LOVE a range?Decided this time for microwave replacement I would go with GE Profile. It is very roomy, extra shiny, fingerprints do not show, always looks just cleaned and runs quietly. Looks like a commercial micro for a restaurant! We will see how it goes during the next years.
    by
      • Recommended
      Replacement better than original
      My wife loves her new microwave. It replaced a previous GE Profile unit that lasted 10 years.
      by
        • Recommended
        Microwave Replacement
        this is our second microwave, the first one was determined to have a major flaw according to the technician and refunded us for a new one. We like the look and function of the microwave so we purchased the same one. The newer one is constructed slightly different and the installation was not the same as our previous microwave. Overall happy with the microwave as long as this one last more than the last one.
        by
          • Recommended
          Great features
          This microwave cooks so much better than my old Samsung And it looks really nice too. I have a GE profile refrigerator. That’s great too. And more than likely will be getting the GE profile dishwasher. Great products.
          by
            • Recommended
            Nice unit horrible lightning
            I gave this 5stars the other day after installing it however I'm dropping it I should go even lower because the surface lighting is the pits!!! There's one TINY bulb that does nothing on high and even less on low! It's pretty useless to see anything on the stove!
            by
              Great look awesome features
              We just installed this in our kitchen and haven't really used it yet but we love the look and features of this! I finally have my over the stove microwave !!
              by
                Durable
                Wonderful styling, easy to open, but very durable. Priced right and easy to install
                by
                  • Recommended
                  Poor design.
                  Bought one in March 2020 with a 2019 date on the label. Lasted 3.5 years before the microwave radiator fried. It is poorly designed. When the vent sucks up the smoke from the stove, it coats the insides with grease. The grease that got onto the high voltage microwave radiator and basically caused it to overheat. Plus the door is too long. Watch your head.
                  by
                  Response from GE_AppliancesOct 19, 2023
                  Hello, We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention. We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that you will give our products another chance in the future as we continue to improve. -Charlie@GEAppliances
                    Outstanding Over the stove microwave
                    We had one that was from 2015 it went bad we bought a newer model and we love GE appliances but we love there microwave over the stove ovens this one is outstanding I would rate it a solid 10 love it best for your money
                    by
                      • Recommended
                      Needs a Few Added Features
                      Nice microwave, but could use a particular convenience heating feature: quick beverage reheat button. Also, the surface light should have 2 bulbs to give proper lighting coverage to the surface of the cooktop below. It’s shadowy for some of the burners on the accompanying GE Profile range. Otherwise, very nice so far.
                      by
                        Loud and not easy to fix
                        Its loud. Bus fuse needs to be changed by removing microwave , purposely design like that for maintenace dollars.
                        by
                        Response from GE_AppliancesSep 21, 2023
                        Good afternoon, Thank you for taking the time to leave a review on your GE Profile Series over-the-range microwave. We are sorry to hear that a fuse needs replaced. This is certainly something that we recommend scheduling a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht We are also sorry to hear that the microwave is louder than you expected or prefer. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this microwave has to offer. Thank you for your review! -Devin@GEAppliances
                          Great Look
                          Has a sleek look fit in the space well and the flat panel has a clean finish. Works well
                          by
                            • Recommended
                            Buyer beware
                            This microwave worked great until it didn’t only 3 years old and cost to fix the broke parts is as much as we bought it for. Would not recommend as not friendly for maintenance or replacing parts. 10-10 would not recommend.
                            by
                            Response from GE AnswersSep 18, 2023
                            It's great to know that your microwave worked well, but we're sorry to hear that it stopped working and you were faced with a costly repair. Your experience is important to us, and we are happy to help in any way we can. You can call GE Appliance Service at 1-800-GECares (1-800-432-2737) for service help if you have not done so already. Let us know if we can be of additional assistance. All the best.- Kianna@GEAppliances GE_Appliances
                              • Recommended
                              3 found this review helpful
                              Thought GE would be a quality choice but was not
                              This is a poor quality microwave, the buttons are hard to push, the fan is extremely loud and it does not cook evenly.
                              by
                              Response from GE Appliances Sep 15, 2023
                              Hello - Thank you for taking a moment to connect and share your experience with this microwave. We're sorry to hear that it hasn't been exceeding your expectations. That is not something we expect. For the best assistance towards this we recommend having one of our technicians come out to check on everything. We're confident that they will be able to find any issue and repair it. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm). We're also going to share the feedback on the buttons and fan with our production team. This way we can keep this in mind for our models going forward. Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
                                Great everything
                                Great microwave! Looks great. Lots of compliments on it. Love watching newbies try to open it. Lol.
                                by
                                  Fantastic microwave
                                  We love everything about this microwave. The techno got and capabilities were better than expected, cooking space was more as well. The design fit our kitchen perfectly
                                  by
                                    • Recommended
                                    Design to fail and have maintenance and service.
                                    Two year old not working and not under warranty. Either 20amp fuse blown or door sensor not working. Need to take microwave off bracket to get to fuse. GE did this intentionally.
                                    by
                                    Response from GE Appliances Aug 23, 2023
                                    Hello - Thank you for taking a moment to connect and share your experience. We're sorry to hear about your microwave no longer powering on. That is not something we expect to happen. We're going to have one of our agents get in touch over email, this way we can gather some additional information and provide some assistance. If you don't notice a message soon, make sure to check your junk folder. Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
                                      All modern
                                      Very nice and 1st class appearance , price was extremely comfortable with todays life style
                                      by
                                        Love the syncing with the range
                                        I love the syncing with the range and the buttons at the bottom for ease of access. The auto turn on and off of the fan is great. It is a little hard to see into the microwave but as a shorty I have that problem anyway.
                                        by
                                          • Recommended
                                          Great features looks great and stays clean
                                          Easy install, looks great, simple operation cooks fast and accurate
                                          by
                                            tiny inside, huge door, wasted space
                                            I replaced my GE microwave witha handle and side Corp panel to this GE Profile that has the handle built in the door and control panel along the bottom edge. I HATE this microwave and will be returning as soon asi fix my other there is a ton of dead space on the right side of this microwave, where my control panel is on my old microwave. Plus this microwave doesn't have the Melt function that my old one did!!
                                            by
                                            Response from GE AnswersJul 30, 2023
                                            We’re so sorry to hear you’re unhappy with this microwave and will be sure to forward your insight along to our team for consideration in future appliances. If you have any questions in the future, we’re always happy to answer. Take care. -Gina@GEA GE_Appliances
                                              • Recommended
                                              Buyer Beware
                                              This microwave seems different than the online picture. The sides angle at the bottom, which causes a view of the filters and light underneath. It is visually unappealing! The buttons are hard to push, you must be directly on top of the center (sounds easier than it is) it is not a touch screen! Also, if the microwave gets “too hot” on the inside - a fan will automatically come on and run until it gets good and ready to turn off!!! This is completely annoying! However, in the manual, it is described as NORMAL! So, you should be aware! The inside is a bit challenging to wipe down as the bottom is NOT flat. It had lots of indentations, so if you have a spill - get ready for some fun that won’t stop trying to get it all wiped up! Also, be careful as you use the handle, as the plastic around the handle seems sharp enough to cut you if you slide your hand down to find the handle. I can’t say enough about how I will NEVER but a microwave from the store on their website again! NEVER! I will from this moment forward open, close the door, push the buttons, stand in front to see if it looks weird (online picture is so wrong!)
                                              by
                                              Response from GE AppliancesJul 28, 2023
                                              Hi there, Thank you so much for taking the time to post this review. We appreciate the honest feedback and we're so very sorry to hear that you're not satisfied with your new microwave. Your comments are extremely important and will be considered by our product design team. We always want to make sure we are making the right choices when it comes to functionality and design. We sincerely hope that the use of your appliance will only get better with time. Best wishes. - Tierra@GEA
                                                Missing feature
                                                Nice microwave . Easy to manage Missing second level and rack
                                                by
                                                  • Recommended
                                                  Avoid this model
                                                  Avoid this microwave. It breaks easily. We currently have ours held together with scotch tape and last week it started tripping the breaker so we are d o n e!!! It was purchased in 2017.
                                                  by
                                                  Response from GE AppliancesJul 18, 2023
                                                  Oh no! We're so very sorry that your microwave isn't operating properly and that it's not in the best condition. We completely understand how disruptive this must be for you and we appreciate the feedback. Your comments are extremely important to us, as we are always striving to ensure we are providing the best possible experience for you, all while supplying you with quality appliances you can trust. Your input will be considered by our Product Design team, so that they can be aware of any areas that may require improvement. Thank you so much for your time and we sincerely hope that we can regain your trust in the future. - Tierra@GEA
                                                    Love side door auto fan when it gets to hot
                                                    Love side door handle and fan auto when unit is to hot
                                                    by
                                                      • Recommended
                                                      BIG DOOR!!!!
                                                      Not real easy to install. It’s unreal how large the door is and how far it swings open. Love the color.
                                                      by
                                                        All other features are good.
                                                        I do like it, however, family members have to be trained not to slam the door. It would be perfect for a magnetic type door that pulls and automatically closes gently.
                                                        by
                                                          • Recommended
                                                          Great product for the price
                                                          Love the clean lines and how it looks with our other appliances. The vent does an amazing job and it’s nice to have working lights above the stove again. Just wish the preset buttons worked more accurately (I.e. the popcorn button)
                                                          by
                                                            • Recommended
                                                            Great features
                                                            Nice large size interior. Lots of options on buttons. Easy to clean and looks very sleek with handle on the side. Easy installation by delivery crew.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 4,253 reviews

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