Customer Reviews for Glacier Bay Universal ClickInstall Drain Assembly in Chrome
- Includes flange and washer for convenient, hassle-free setup
- Ideal for use with Glacier Bay bathroom faucets
- High-quality construction ensures durability
Customer Reviews
Jul 3, 2020
HORIZONTAL BAR IS VERY STIFF
The horizontal bar is very stiff. At first, I thought it was broken since it did not appear to move once installed. I called support and they sent a replacement. The replacement was also very stiff. Since I had two, I decided to try and force the horizontal bar up and down. I placed the bar in the uninstalled drain and pushed the bar up and then down. It gave and eventually I was able to move it with a little less effort. Once installed, in the neutral (horizontal) position under the sink, I moved the bar into in the open position and locked it in place with the lift rod attached. I can close the drain with the lift rod by applying a fair level of pressure to raise the lift bar until the rod clicks.
by MRM
Response from Pegasus FaucetJul 7, 2020
Our goal is to provide you with a quality product that delivers both exceptional performance and value, so we apologize for any issues you may be having with the Pop Up drain assembly. When you first install these drains, it can be a little stiff. With use, they should loosen up and become easier to use. We did want to let you know that if you continue to have problems with these drains, Glacier Bay products come with a Limited Lifetime Warranty, and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need for your unit, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.