Customer Reviews for Google Nest Doorbell (Battery) - Smart Wi-Fi Video Doorbell Camera - Snow

Hello there. We appreciate your input about the Nest Doorbell (wired, 2nd gen). We hear your concern, and we understand that having the ability to manage and control the camera through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you need help with using the doorbell and its features effectively in the Home app, feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi there, Pat. Thank you for posting your review on Nest Doorbell (wired, 2nd gen). We're glad to know that you're satisfied and having a great experience with the device. We have taken note of your feedback about the setup process for future improvements. If you need any help in the future, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi there, Craig. Thanks for sharing your feedback about the Nest Doorbell (battery). We suggest checking your phone’s settings about App notification management then select Google Home app. You can adjust the notification settings based on your preference or choose a tone specific for the doorbell notifications. To change more settings, check your phone’s manual for further instructions. This link can also help: https://support.google.com/googlenest/answer/9210305

Hello there, we're sorry to learn that your experience with Nest Doorbell (battery) has been terrible. The device itself shouldn't have any option to charge you for setting up the Google Home app on your smartphone. We'd like to further investigate this issue for you and provide you with the best help possible in finding a better resolution. Please contact us on our Google Nest Help page by visiting the link here: https://support.google.com/googlenest/gethelp

Hi there, RJR. We appreciate your review on the Nest Doorbell (wired, 2nd gen). We’re sorry to hear you had trouble with the installation, and we’ve taken note of your feedback for future improvements. Meanwhile, if you still need help, or if you have another device to install, please refer to this link for guidance: https://support.google.com/googlenest/answer/12570869

For questions around the performance or features of the device is required, you’ll find our dedicated team always available here: https://support.google.com/googlenest/gethelp

Hello there, Carl. Thanks for sharing your feedback on the Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device has been less than ideal. We care about giving you the best assistance we can and figuring out the root of the problem you're having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there. Thanks for letting us know of your issue with the Talk and Listen feature of the Ntes Doorbell (wired, 2nd gen). We're always here to help improve your experience. If you're willing to tell us more about your concern, feel free to visit us anytime at the Google Nest Help Page here: https://support.google.com/googlenest/gethelp

Hi there, Melinda. We’re glad that you find the Nest Doorbell (wired, 2nd gen) better than the previous version. It’s unfortunate to hear of your experience with using the device along with your existing chimes and transformer. A traditional doorbell system uses very little power, but Nest Doorbell (wired, 2nd gen) has higher power requirements so the camera can continuously record video. Make sure that the transformer (power supply) meets the specific power requirements as the doorbell needs to be connected by wires delivering 16 - 24 V AC, and at least 10 VA (in North America) or 12 - 24 V AC and at least 8 VA (in Europe).

If you find yourself in need of help with the installation along with the features of the doorbell, you can contact our dedicated team using this link: https://support.google.com/googlenest/gethelp

Hey there, Lester7400! We appreciate your feedback on the Nest Doorbell (battery). We hear your concerns with its battery life, and with the battery charging behavior during extreme cold weather.

Your doorbell could be detecting a lot of activities, as the battery life depends on factors including activity, temperature, and doorbell settings that you select. You can extend its battery life by adjusting the settings like the video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more tips on how to save battery: https://support.google.com/googlenest/answer/10901611

At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may drain more quickly than usual. You need to bring it inside to a warm place, preferably at room temperature so the battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

For other support concerns that require immediate attention, simply let us know and we’d be happy to help you, here: https://support.google.com/googlenest/gethelp

Hi there, CrimsonBlond. We appreciate your feedback, and we’re glad that you like the Nest Doorbell (battery). A chime is not included in every purchase of Nest doorbells. Thankfully, in addition to Google speakers or displays for Visitor Announcement, Alexa can also announce when a Nest doorbell detects motion, or when someone presses the doorbell button. You can check this link to learn how Nest products work with Alexa:
https://support.google.com/googlenest/answer/9325080

For other inquiries, we welcome you to contact us here so we can help you in any way we can: https://support.google.com/googlenest/gethelp

Hi there, Mike M. Thank you for sharing your detailed review of the Nest Doorbell 2nd Gen. It's great to hear you're happy with the overall product and appreciate the improvements. The vertical orientation improvement for capturing more of the person at the door is a noteworthy enhancement. Your feedback on the installation process is insightful, and it's helpful that you pointed out the challenges faced, especially with the mounting setup. For your other questions and concerns, please feel free to contact our dedicated team of specialists on the Google Help Center page: https://support.google.com/googlenest/gethelp

Hey there, TxF1R. We appreciate your feedback on the Nest Doorbell (wired, 2nd gen). We’re sorry to hear that your experience didn’t meet your expectations. We suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view. Also, adjusting the camera settings like video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas, can help improve your experience.

You can visit us anytime through the Google Nest Help Page if you need help with using the doorbell effectively in the Home app, here: https://support.google.com/googlenest/gethelp