Hi Victoria, thanks for giving us time to share your feedback on the Nest Thermostat, and we’re sorry to hear it’s a frustrating experience for you. If you find yourself in need to reconnect your thermostat to your Wi-Fi again, please see the steps below that might help:
Please note that you’ll need access to your Nest Thermostat to update the network and password. You can’t update Wi-Fi information with the app:
- Open the Google Home app .
- Touch and hold your thermostat's tile.
- Tap Settings > Remove device.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app , tap the Home icon at the top left of the home screen.
- Tap Set up device > New device.
- Choose a home > Select Thermostat (It may specify which thermostat, select Nest Thermostat).
- Scan the QR code on the back of the thermostat display.
- When you reach the “Installing your thermostat” screen, tap "Already installed”.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. When you get to the Wi-Fi setup step, enter the new password and network name.
If your network name doesn’t appear in the list of Wi-Fi networks, wait a few minutes while the app scans for networks. If your thermostat still can’t find your new network, go to the following article for more help: https://support.google.com/googlenest/answer/9240096
We’ll share your feedback with the right team for future improvements. And if you come across any concerns with using the thermostat effectively, simply let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp