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Customer Reviews for Google Nest Thermostat - Smart Programmable Wi-Fi Thermostat Fog + Nest Thermostat Trim Kit Deep Fog

Internet #319039044

Model #GA03797

Store SKU #1006991857

  • Control your thermostat from wherever with the Google Home app
  • Designed so you can install it yourself in 30 minutes or less
  • Trim Kit helps to cover imperfections on your wall

Customer Reviews

  • 3.8
    out of 103 reviews
  • 50% recommend this product
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Showing 1-30 of 103 reviews
Easy installation, temperature control made easy.
by
  • Verified Purchase
Good..but a little tricky setting up.
It took me much longer to set up than I anticipated. I have a Honeywell thermostat and decided to update with this one and like being able to control it from an app. I hooked it up and nothing. I couldn't get it to scan that miniscule QR code with my phone. I didn't realize also that the code to enter manually is on that same QR code. When I finally got the display it gave me error code E260 which is no power to Y1. Basically it meant my furnace wouldn't turn on. I re-hooked up the old thermostat to make sure the furnace would still work and it worked fine. I came close to returning the Nest thermostat at this point. My thermostat only contains 4 wires so there isn't a common wire. I found out that you can run the green wire to the common. (One video showed that you had to change the green on the furnace also). I didn't have to do the latter. It seems to work fine so far. I'm running it either manually or with the Google Home app and just tell it to turn on/off the heat. I can also just say " Hey Google" turn the heat up to 70 or such. I work from home so I don't think I'd really use the Nest app that much anyway. Another thing that I don't like is that it doesn't come with the back plate to cover up the area where the old thermostat was. If you want that you have to order the .50 piece of plastic for $14.99. Really? Thankfully my utility company is currently offering a $75 rebate or I probably wouldn't have tried this. I think I will like it in the long run though. Don't throw away your old thermostat though just in case and take a picture of your wiring diagram before you take it apart.
by
    • Recommended
    6 found this review helpful
    unnecessary battery
    I am a HVAC&R engineer of 30 years, all Nest remote thermostats required a "C" wire to initiate wifi functions. ALL boilers or AC condensers has enough "C" power for 3 to 6 Thermostat (zones) . Nest intentional or unintentional created One Million dollar of profits to the battery industries, using a one million sales forecast, term is called "Financial Engineering". Purchase other brand of remote Tstat where batteries are not required. Stay away from Nest, they are not into thermostats.
    by
      by
      • Verified Purchase
      Love that it can be controlled from anywhere, but do not like the new side control on the thermostat itself. I’ve had it about a month, not crazy about the preset temperatures, had to go in and change them all, as well as the schedules. Overall it’s a good thermostat for the money just wish I spent more and bought the learning thermostat.
      by
      Response from Nest SupportJan 25, 2024
      Hey there, Lorie. Thank you for sharing your experience with the Nest Thermostat. We're sorry to hear that the preset temperatures were less than ideal for you and that you had to change it..We appreciate all of your feedback here and we've taken note of it. We aim to deliver a great user-experience for the products and services we provide, and your feedback here inspires us to do more. If you need any help in the future, please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest
      • Verified Purchase
      Horrible, unless you love the Google Home app
      Unlike the other Nest thermostats, this one forces you to use the Google Home app. You can't do anything but change the temp on the thermostat. Need the app to set a schedule or do just about anything. Worst of all, you can't disable home/away mode, only control it from the app, which requires location sharing, which I refuse to do. Guess I should have ponied up for the Nest Learning thermostat.
      by
      Response from Nest SupportJan 19, 2024
      Hello there, Alex. We appreciate your feedback, and weŕe sorry to hear that your experience with the Nest Thermostat is below your satisfaction. We understand that having the ability to manage and control the thermostat through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
      - Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
      - Your Google Nest devices and services will work together.
      - One account to sign into both the Nest and Google Home apps.
      - Your homes and home members will be aligned across the Nest and Google Home apps.

      Also, Home & Away Routines can't be paused or deleted, but you can disable them in other ways. You can either disable presence sensing or remove all device actions from Home & Away Routines. This link can help: https://support.google.com/googlenest/answer/10071810

      You can visit us anytime using the following link if more help is needed: https://support.google.com/googlenest/gethelp Nest
        Works great so far. Easy installation. Turns on when I’m home. Turns off when I leave. Easy peasy.
        by
        • Verified Purchase
        Nest thermostats working perfectly so far. Trim kit covered my old thermostat box perfectly and the Nest thermostat fits snugly and securely into the provided hardware. Good design.
        by
        • Verified Purchase
        Works great. Old unit was running my bill up. After month $90 drop in bill
        by
        • Verified Purchase
        horrible!
        I had a traditional honeywell thermostat in my new home and wanted a new wifi connection device. People recommended google nest. I had it for 3 weeks and unable to get cold air. Been playing around with it on wires and still no success. Returing it and getting one recommended by a professional who came to my house to fix a busted fuse after i tried to connect one last time
        by
        Response from Nest SupportSep 11, 2023
        Hi there, hong. We're sorry to hear that you had a frustrating experience with the performance of your Nest Thermostat and that you had to return it. This is not the initial impression we want you to have with the products and services we provide. If you’re ever considering Google products in the future and need any technical assistance, please don't hesitate to contact our team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp Nest
          • Recommended
          by
          • Verified Purchase
          Easy assembling, easy set up to schedule...
          Easy assembling, easy set up to schedule
          by
          • Verified Purchase
          by
          • Verified Purchase
          Keeps connecting to all my devices without permission or any...
          Keeps connecting to all my devices without permission or any sort of warning, no matter how many times I turned off, was turning the room temperature down to 65 and my disable child got sick due to the cold and his intolerance to blankets. Today we replaced with the old one.
          by
          Response from Nest SupportApr 20, 2023
          Hello there, Roma. We're sorry to hear that you're having a difficult experience with your Nest Thermostat. We appreciate your feedback and would like to help improve your experience if you decide to give it another go. You can reach us on our Google Help page anytime by visiting the link here: https://support.google.com/googlenest/gethelp Nest
          • Verified Purchase
          by
          • Verified Purchase
          I returned it to store. not easy to install.....
          I returned it to store. not easy to install..
          by
          Response from Nest SupportFeb 22, 2023
          Hi BENOIT, thank you for sharing your review and we're sorry to hear that your experience with Nest Thermostat was less than ideal when it comes to installation and that you had to return it. this is not the initial impression we wanted you to have with the device. If you decide to give the Nest Thermostat another chance in the future, please reach out to our support specialists so we can assist you with troubleshooting tips and guide you with the setup. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest
          • Verified Purchase
          Constant Connectivity Problems
          The nest thermostats are the most frustrating products I have ever encountered. If the wifi goes out for even a second the device disconnects. As the internet is still working, the device acknowledges that it is connected to the wifi but remains "offline" in the app until being manually restarted. Why would it not have been designed to automatically attempt reconnecting? It's insane that you expect people to have to manually restart it anytime there is a blip in the wifi. The nest doorbell is able to handle that just fine but the thermostats are a constant problem.
          by
          Response from Nest SupportFeb 3, 2023
          Hi Victoria, thanks for giving us time to share your feedback on the Nest Thermostat, and we’re sorry to hear it’s a frustrating experience for you. If you find yourself in need to reconnect your thermostat to your Wi-Fi again, please see the steps below that might help:


          Please note that you’ll need access to your Nest Thermostat to update the network and password. You can’t update Wi-Fi information with the app:
          - Open the Google Home app .
          - Touch and hold your thermostat's tile.
          - Tap Settings > Remove device.
          - On your thermostat, go to Settings > Account > Disconnect.
          - In the Home app , tap the Home icon at the top left of the home screen.
          - Tap Set up device > New device.
          - Choose a home > Select Thermostat (It may specify which thermostat, select Nest Thermostat).
          - Scan the QR code on the back of the thermostat display.
          - When you reach the “Installing your thermostat” screen, tap "Already installed”.
          - You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. When you get to the Wi-Fi setup step, enter the new password and network name.


          If your network name doesn’t appear in the list of Wi-Fi networks, wait a few minutes while the app scans for networks. If your thermostat still can’t find your new network, go to the following article for more help: https://support.google.com/googlenest/answer/9240096


          We’ll share your feedback with the right team for future improvements. And if you come across any concerns with using the thermostat effectively, simply let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp Nest
            1 found this review helpful
            $16 for a cheap piece of plastic worth about $2
            A lot of money for a cheap piece of plastic but it saved me from repainting when I replaced the thermostat with the nest
            by
            • Verified Purchase
            Easy to install. Google also provides free power adapter....
            Easy to install. Google also provides free power adapter.
            by
            • Verified Purchase
            Locked up and had to be reset - worried about...
            Locked up and had to be reset - worried about cold weather
            by
            Response from Nest SupportDec 8, 2022
            Hi skiier, thanks for sharing your feedback with us about your experience with using the Nest Thermostat, and we’re sorry to learn you ran into these issues. We can imagine how worrying it can be if you can't control your HVAC system during cold weather. We’d like to hear more about your experience so we can learn how to help you best. Please reach out to us whenever you have time through our support channels here: https://support.google.com/googlenest/gethelp Nest
            • Verified Purchase
            by
            • Verified Purchase
            This thermostat works great for controlling in-floor radiant heat with...
            This thermostat works great for controlling in-floor radiant heat with the preheat function.
            by
            • Verified Purchase
            by
            • Verified Purchase
            Couldn't get it to work with a heat pump, so...
            Couldn't get it to work with a heat pump, so returned it to the store.
            by
            Response from Nest SupportSep 4, 2022
            Hello there, thanks for sharing your feedback with us, and we’re sorry to hear that you couldn’t get your Nest Thermostat to work with your heat pump system. We can imagine how hard you tried, and we understand that you returned it to the store due to this experience. If ever you want to try the thermostat some time again, our dedicated team is always ready to help and guide you from checking compatibility, all the way to setup and installation, here: https://support.google.com/googlenest/gethelp Nest
            • Verified Purchase
            by
            • Verified Purchase
            Way to disappointed!!
            Pay extra and get the nest learning thermostat! My parents had problems with this thermostat, but i thought it was user error. I was wrong. I Had the same problem, the thermostat is not stable, kept turning on and off my AC then my heat went on!! I quit, and installed my old honeywell non-wifi thermostat..google needs to improve these !!
            by
            Response from Nest SupportAug 21, 2022
            Hi Koyote, we truly appreciate your feedback on Nest Thermostats, and it’s unfortunate to hear they didn’t work for you and your parents. We can imagine how frustrating this has been, and we apologize for not having the ideal experience we want to share with you. We understand that you installed your previous thermostat already, but if you still have the Nest thermostat, and if you’re willing to give us a chance to investigate and help you with your concern, please consider reaching out to us anytime here: https://support.google.com/googlenest/gethelp Nest
              pure junk
              It will not hold temps. I suspect big brother is behind this. Works off wifi apps and google nest. You buy it you will hate it.
              by
              Response from Nest SupportJul 19, 2022
              Hello Danny, thanks for posting your review. We're sorry to learn that you're experiencing some difficulties with holding temperatures with your Nest Thermostat. We'd recommend that you use the hold temperature feature in the Home app or directly on the thermostat. Please follow the instructions here on how to hold the temperature: https://support.google.com/googlenest/answer/10120172

              If you've done the steps provided here and the issue still persists, we advise that you reach out to our support specialists and let us help find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest
                • Recommended
                Easy to install and set up...
                Easy to install and set up
                by
                • Verified Purchase
                Setup was easy and easy control of a rental unit...
                Setup was easy and easy control of a rental unit from my phone is ideal for cost control !
                by
                • Verified Purchase
                Works great
                Not "smart" savvy, so like to read instructions, so we had to find info about operation by reading other reviews rather than from instructions. Once we got it set up, works well. Easier to operate via phone than at thermostat. Kept trying to use nest icon unsuccessfully on phone, but found access via Google home and that works great.
                by
                Response from Nest SupportMay 26, 2022
                Hi Sue A, we appreciate your feedback. We understand that each person will have their own preferences on how to figure out how to set up their own devices. In this regard, we'd like to offer a helping hand if you will need further assistance with your Nest Thermostat. We'd be happy to walk you through both the set up and the amazing features by visiting our help page here: https://support.google.com/googlenest/gethelp Nest
                • Verified Purchase
                Showing 1-30 of 103 reviews

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                Backlit Display, Battery Back-Up, Filter Indicator

                Thermostat Compatibility

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                Universal

                Universal

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                Wire Configuration

                3-Wire

                C-Wire

                3-Wire

                3-Wire

                Power Options

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                Hardwired

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                Control Type

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