It has been 43 days since I moved to my apartment and this sink strainer started peeling off…
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Response from Kohler Product ExpertApr 11, 2024
Dear F3ma, this is Sarah with Kohler Co. Thank you for bringing this matter to our attention, and I apologize for the inconvenience you’ve experienced with your sink strainer. As a company committed to quality, we take such feedback seriously. Peeling finish on a sink strainer is certainly not the experience we want our customers to have. To properly care for the finish, we recommend using Kohler Faucet Cleaner. Using another product which has not been tested, can cause unknown reactions to the finish. We would love to connect with you directly to learn about your unique experience, to find the best solution. Please email our team at KohlerCustServ@kohler.com. Kindly, Sarah S., Kohler Customer Service
Apr 10, 2024
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Verified Purchase
Apr 3, 2024
Excellent and easy attachment. The best.
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Verified Purchase
Mar 27, 2024
Pretty easy to install - just go slow and make sure it’s aligned evenly in the cut out. Use plumbers putty. Looks great. Strainer works well.
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Verified Purchase
Mar 27, 2024
Worked great color matched perfectly
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Verified Purchase
Mar 14, 2024
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Mar 2, 2024
Won’t hold water
$60 for a drain that won’t hold water cheap little rubber O-ring. Unbelievable.
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Response from Kohler Product ExpertMar 5, 2024
Hello Mike, my name is Meli with Kohler Co. I am sorry to read your Duostrainer is not holding water. Due to the design of some sinks, the oring on the Duostrainer basket may need to be removed to create a watertight seal. If we can assist with your installation further, please email our customer care team at KohlerCustServ@Kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
Feb 28, 2024
Good quality, better than the ones that came with the new sink. Very solid and easy to install.
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Verified Purchase
Jan 31, 2024
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Verified Purchase
Jan 31, 2024
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Verified Purchase
Jan 27, 2024
Painted poorly
We've only had this drain basket installed a couple months. It has had normal use. We have not used abrasive cleaners, or otherwise scraped it. The paint is flaking off.
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Response from Kohler Product ExpertJan 31, 2024
WilliamB, my name is Jessica with Kohler Customer Service. I am sorry to hear the finish is peeling off of your Duostrainer. This is nothing you should expect during normal use. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jan 25, 2024
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Verified Purchase
Jan 19, 2024
DO NOT BUY if you are going to pour hot water in the sink/drain.
Really disappointed with this product, we thought “Kohler” should be great. Installed in new kitchen sink, daughter cooks pasta in water and when done poured in the sink, next thing you know the black is peeling off the drain strainer. Will be inquiring about return/refund. Very disappointing!
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Response from Kohler Product ExpertJan 22, 2024
Hello BobT, this is Lisa with Kohler Co. I am sorry to read of the concerns with your sink drain. This is certainly not something you should anticipate. We are more than glad to help with a resolution. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance. We look forward to hearing from you. Sincerely, Lisa A., Kohler Customer Service
Verified Purchase
Jan 10, 2024
Black paint peeling off
We thought because of the good name of the product that we were getting a high quality product. It was pretty … more pricey than most but we trusted the kohler name. We installed on December 24. It is now Jan 9 and paint is working. Sink is well cared for no harsh cleaners or banging around dishes. I have nice rubber Matt. Very sad very dissatisfied
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Response from Kohler Product ExpertJan 10, 2024
Hi Maddie, this is Sarah with Kohler Co. I am truly sorry to hear your Kohler drain is peeling. We would love to connect with you directly to provide warranty assistance. Please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Dec 20, 2023
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Verified Purchase
Dec 6, 2023
Work well with my kohler sink.
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Verified Purchase
Nov 30, 2023
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Verified Purchase
Nov 11, 2023
Kohler strainer
Less then 2 weeks installed and the paint is chipping off the strainer. Very poor quality for the money spent! Very disappointed. New kitchen remodel.
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Response from Kohler Product ExpertNov 13, 2023
Hi Lisa, this is Sarah with Kohler Co. I am very sorry to read that the finish is chipping off of your Kohler Duostrainer. This is not at all what you should expect during normal use. To properly care for the finish, we recommend using Kohler Faucet Cleaner. Using another product which has not been tested, can cause unknown reactions to the finish. We would love to connect with you directly to learn about your unique experience, to find the best solution. Please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Nov 8, 2023
Good quality and easy to install.
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Verified Purchase
Nov 1, 2023
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Verified Purchase
Oct 28, 2023
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Verified Purchase
Oct 26, 2023
it was easy to assemble and install.
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Verified Purchase
Oct 25, 2023
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Verified Purchase
Oct 5, 2023
This is an excellent high quality sink strainer that picks up everything.
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Verified Purchase
Sep 22, 2023
Plumber always insists this is the best sink strainer so I buy it for every kitchen sink. It has weight and quality you can feel when you lift it out of the drain to clean it. As a property manager I want fixtures to withstand heavy wear and tear and look great and this strainer does.