We love this shower door,it looks beautiful. We installed about a year ago. We noticed recently the paint, black matt, on the handles started chipping off. This should not have happened so quickly. Our shower door now looks cheap.
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Recommended
1 found this review helpful
Mar 12, 2024
Paint Chips Off Handles
We've had this for about a year and a half, and, as many other reviews have stated, the paint on the handles started chipping about 4 months ago. I would not recommend this product as the chipping paint looks horrible and has barely lasted over one year.
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Response from Kohler Product ExpertMar 13, 2024
Hello Jennee, my name is Meli with Kohler Co. I am sorry to read the finish on your Elmbrook shower door is chipping, this is nothing you should expect to happen. We would like to connect directly to assist with your products warranty, please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
4 found this review helpful
Feb 15, 2024
Shower door handle paint peals
The shower door handle is pealing paint. I bought black accents not silver (see photo.) It’s $150 for one replacement handle. It should have been painted properly in the first place.
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Response from Kohler Product ExpertFeb 16, 2024
Phil, my name is Jessica with Kohler Customer Service. I am sorry to hear of the finish issues you are experiencing with the handle of your Elmbrook shower door. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
3 found this review helpful
Jun 1, 2022
Excellent Product
The Kohler glass sliding door is well made, easy to install and reasonably priced.
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Verified Purchase
Recommended
1 found this review helpful
Apr 2, 2022
Find an experienced installer. There's many steps to this and its heavy.
Installation is not for the weak! Use a professional. Love the sleek look. Glides nice. Overall happy
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Verified Purchase
Recommended
1 found this review helpful
Dec 28, 2021
Elegantly simple
This door is very nice. It slides smoothly. Looks great and doesn't get too dirty. the contractor installed it, but didn't leave any of the paperwork for me. I'm finding that the water is going on my floor, even with the door closed.
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Recommended
4 found this review helpful
Sep 29, 2021
Elegant, Clear, Smooth
The Kohler Elmbrook Frameless Sliding Shower Doors in a brushed nickel finish is the unseen gateway welcome you into a transparent shower escape. Everything comes enclosed in a nicely packaged boxing that allows for open extracting and still protection when assembling the unit. The organized and easily locatable hardware package makes inventorying and retrieving the proper hardware for each step. Kohler has treated each side of the beautiful glass doors with CleanCoat treatment that promotes pearling of water and reduces residue buildup on the glass from hard water. Each frame section allows for trimming to fit into showers spaces with up to a 3/8 plumb (slanting measured from side to side) with hardware that is made of quality materials ready to install. A beautiful enclosure that will require a few tools to trim, hand and enjoy in a few hours.
This is not the absolute thickest glass you'll get but it's the 2nd thickest. I actually don't like the thickest one since it reminds me of bulletproof glass. This was the perfect thickness so it doesn't have that high pitch rattle like the cheap $200 shower doors. This one glides smoothly and feels firm. I'm a little OCD w my glass but I only spend at MOST 15 seconds to wipe it down. Squeegee then microfiber it and it looks great!
Clear glass, KOHLER Elmbrook 59.625 in. x 73.4375 in. Frameless Sliding Shower Door in Anodized Brushed Nickel. Comes with all necessary mounting hardware. This is really a nice, heavy duty, thick glass double door. I have installed several and although heavy which I strongly recommend an assistant to help the average person can complete a beautiful install. Nice smooth operation, quiet and so easy to keep clean. This is why I prefer frameless door sets.
Product is excellent. Difficult and very time consuming to put together and install. For to the last door and had missing pieces. Called kohler and they sent missing pieces within a week.
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Verified Purchase
Sep 18, 2024
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Verified Purchase
Sep 11, 2024
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Verified Purchase
Sep 11, 2024
Assembly as expected, beautiful results. You won’t be disappointed!
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 7, 2024
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Verified Purchase
Aug 3, 2024
Doesn’t hold up!
We installed this shower door 1 year ago and the paint is chipping off both handles already!! Like huge sections of paint/finish peeling off! I’m so disappointed as this was not super cheap and I definitely expected more from this brand!!!!
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Response from Kohler Product ExpertAug 6, 2024
Jjod96, my name is Jessica with Kohler Customer Service. I am sorry to hear the of the finish issues you are experiencing with the Elmbrook shower door. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
2 found this review helpful
Jul 31, 2024
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Verified Purchase
Jul 24, 2024
Door seems flimsy frame is to low and water splashes out of the large opening under the doors
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Response from Kohler Product ExpertJul 25, 2024
JOHN, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Elmbrook door and that it is leaking. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to connect with you to hear more about your experience and aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
Jul 17, 2024
The threshold gap can still allow water to splash out
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Response from Kohler Product ExpertJul 24, 2024
KEN, this is Paige with Kohler Co. I am sorry to hear that you are experiencing leaking with your Elmbrook shower door. To ensure proper installation, we would want to verify the panels are set to the lowest height without dragging on the shower receptor, the dark threshold seal is installed, and that 100% silicone was used on the front edge of the threshold. If all of this has been verified and you are still experiencing leaking, please contact our team directly at KohlerCustServ@kohler.com. Kindly, Paige S. -Kohler Customer Service
Verified Purchase
1 found this review helpful
Jul 9, 2024
Product is sold as a shower door but the instructions and fit align more for a tub style door. My head would nearly hit the upper support walking into my shower pan and I’m average height.
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Response from Kohler Product ExpertJul 9, 2024
Hello JACOB, this is Lisa with Kohler Co. I am sorry to read that the shower door was not what was expected. This model is designed for a shower installation. The walk through height will be 66-1/2" - https://tinyurl.com/4dmdr5jh. If you have any additional questions or concerns, please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
Verified Purchase
1 found this review helpful
Jun 26, 2024
The door impoded as it was being installed. Luckily no one seriously hurt.
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Response from Kohler Product ExpertJun 26, 2024
Hello Marita, my name is Meli with Kohler Co. I am sorry your Elmbrook shower door shattered during the installation, I am glad to read nobody was injured. We would like to connect directly to document your serial number and assist with your installation further. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
Verified Purchase
Jun 26, 2024
It did not work out. The door was too short and you had to step underneath it to get into the shower. I feel like it wasn't designed properly. And the handles were actually in the wrong place,
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Response from Kohler Product ExpertJun 27, 2024
Riley, my name is Paige with Kohler Co. I am sorry to hear that the Elmbrook shower door did not work in your space or meet your expectations. The height from the top of the threshold to the underside of the top track should be 66-1/2", with the entire height of the product being 73-9/16". In regards to the handles, if the holes were drilled incorrectly would have loved a chance to assist with your warranty. For any assistance in the future please do not hesitate to contact our team at KohlerCustServ@kohler.com. Kindly, Paige S. -Kohler Customer Service
Verified Purchase
Jun 20, 2024
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Verified Purchase
Jun 16, 2024
Still waiting on notification that product has arrived at store for pickup
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Response from Kohler Product ExpertJul 15, 2024
Hello, this is Sarah with Kohler Co. I am sorry to hear you are still awaiting your Kohler order. We appreciate your patience and recommend contacting your point of purchase directly to inquire about the estimated shipping/delivery date. Should you need further assistance, please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Verified Purchase
Jun 12, 2024
The Kohler Elmbrook shower glass looks like a custom glass install. The double handles make it so easy to enter and exit out either side.
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Verified Purchase
Jun 11, 2024
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Verified Purchase
Jun 6, 2024
The first time our order came in the door was broken. The second time after the door was reordered we got 1/2 of our order, apparently the other half is back ordered. If not available soon we most likely will return and get from somewhere else. Item was ordered in the beginning of April
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Response from Kohler Product ExpertJun 7, 2024
JENNIFER, my name is Jessica with Kohler Customer Service. I am sorry to hear your Elmbrook shower door arrived damaged and the rest of the order has been delayed. This is nothing you should expect when you choose Kohler. We appreciate you providing feedback regarding your product. If there are any further questions or concerns, please feel free to contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.