Customer Reviews for Kidde 10 Year Worry-Free Hardwired Smoke Detector with Voice Alarm and Ambient Light Ring

We are sorry you had such an issue getting through to us that day. We must of had a very high call volume. Try us again on a Thursday or Friday, first thing in the morning or late in the afternoon, and you should be able to get through very easily.

Hello. When these alarms were installed, was any renovations done or anything that might have brought up any dust or debris? False alarms are most commonly caused by something interfering with the sensor. To clean, hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. Some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key. Once you know where the issue is happening, it is usually easy to figure out what is causing the alarms to go off. To find the initiating unit, look for one that is flashing RED or GREEN at least once every second while in alarm mode, then follow the reset procedure on that unit. If the alarm stopped on its own before you could find that flashing light, the initiating unit will flash for 1.5 seconds every 10 seconds. If there are no obvious signs of a fire, the alarm should be cleaned before being reinstalled. Try cleaning out the alarms regularly. If that doesn't resolve the issue, find the alarm setting off all of the others and call us with that alarm in hand at 1-800-880-6788 so we can figure out what is going on and get this resolved for you.

Hello. This alarm may be in one the locations to avoid listed in the owner's manuals. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. Please call us while on location so we can troubleshoot with you.

Hello. Returned, why? If you have issues with our alarms again, please call us at 1-800-880-6788 with the alarms in hand before you replace them. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved.

Hello. This would mean the alarm is detecting that it is in a dim area. The ambient light feature will reduce the light ring, dimming it and reducing it to one small part of the ring and have it only flash once every 60 seconds when the alarm detects it is in a dark or dimly lit area. This is to avoid keeping people awake or disturbing people in a bedroom at night. That would be the alarm working as it should if it is detecting not enough light where it is. To avoid false alarms, please make sure to clean out the alarm with compressed air around the back side edges of the alarm where the mesh is every 6 months to a year and make sure the alarm is not in one of the locations to avoid. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms.

We are sorry you didn't like the packaging. We would hope the alarm itself was satisfactory. How was the packaging bad? What was the issue? If you have such issues again, please call us at 1-800-880-6788 with the alarms in hand before you return them so we can address those issues.

Hello. The alarm has detected it is in a dim area where it is. It is supposed to do this when it is in a dim area. That would be the alarm working properly but we are sorry it's not making you happy with its definition of dim. That does make things harder to resolve your issue. We hope the other features of the alarm make you happy.