Oh no, not something we like to hear, Patti. For best results using Rust-Oleum Krud Kutter Gloss-Off Prepaint Surface Preparation, use the product full strength, do not dilute. Saturate a coarse, lint-free cloth, and apply to surface in a circular motion. Fold and re-saturate cloth frequently. Wipe off with a clean cloth, turning cloth often to avoid smears. When the clean, de-glossed surface is dry to the touch (usually about 10 minutes), a new finish can be applied. Give us a call at 800-466-7126, so we can hear more about your application and try to make things right.
- Rust-Oleum Product Support 6