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Customer Reviews for Luma Comfort 250 CFM 3-Speed 2-In-1 Compact Design Evaporative Cooler (Swamp Cooler) and Tower Fan for 100 sq. ft. - Black

Internet #205402057

Model #EC45S

Store SKU #1000111136

  • SIMPLE WATER REFILLS - Removable water tank is a breeze to fill
  • EASY TO USE - Convenient remote control for use from anywhere
  • GREAT FOR DRY ROOM - Cool rooms up to 100 sq.ft. for dry climates

Customer Reviews

  • 3.2
    out of 140 reviews
  • 61% recommend this product
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Showing 1-30 of 140 reviews
Did not work. Furthermore the number given in the manual for support gets a recording but no answ...
Did not work. Furthermore the number given in the manual for support gets a recording but no answer and no support. Returned to HD.
by
    1 found this review helpful
    Great for cooling down a room! And fantastic for cuddling with on a super duper hot day.
    Great for cooling down a room! And fantastic for cuddling with on a super duper hot day.
    by
    • Verified Purchase
    • Recommended
    9 found this review helpful
    Works fine - takes the temp down about 10 degrees. Water compartment is a little hard to open an...
    Works fine - takes the temp down about 10 degrees. Water compartment is a little hard to open and close. The ice containers don't seem to have any place to put them - instructions say in their compartments... It is easy to move around. I've had it about a month. It's not an air conditioner so don't expect cold air! Works even better with some bottles of ice in front of it.
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    Bedroom Size Just Right
    We needed an evaporative cooler for a bedroom. This works well for a small to medium sized bedroom. The fan is medium quiiet and blows a good amount of air. The whole top unit swings to redirect airflow. Adding water is a little tricky but doable.
    by
    • DIY
    • Verified Purchase
    • Recommended
    6 found this review helpful
    Pretty design
    Very nicely designed, i love the wheels - easier to move from my home office to bedroom. I like the look of the remote and the ease of use, the humidifier feature is great for those who live in drier climates like myself (AZ) you can hear the water circulate but it's like an aquarium so it's great background/white noise. I like that it's low energy, I think that's a great selling point - turn off the AC or keep it lower and still stay cool when you work! See my video to see it in action.
    by
    • DIY
    • Recommended
    26 found this review helpful
    Cools a room down.
    I tried this product in my bedroom to cool it down and I found that the temperature did get cooler. The room felt really nice and cool. The product comes assembled. I just followed the easy instructions and had the product up and running in no time. I just added water to the tank and turned it on. It has 3 fan speeds and with each level it really increases the air flow. The look is sharp and clean. The product is easy to move around and could be used in different areas. Covers up to 100 FT. Adds moisture to the air. No Freon or harmful chemicals. Remote control included. It is really 3 products in one, an air cooler, humidifier and tower fan. I am happy with the product and feel that it does the job very well.
    by
    • Recommended
    20 found this review helpful
    hmm !
    So for the tower fan which looks to have vents all around it there is a 1”space where the air comes out. Not good doesn’t sufficiently cool down a small room certainly is not appropriate for a 100 square feet
    by
    Response from NewAir TeamAug 16, 2023
    Hi There
    Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair
      • Recommended
      low quality, breaks
      I've had 2 breakdown. They both broke in a similar amount of time and in the same way. I ordered the original one, it worked for about a month. Then the pump started to become loud and stopped supplying water to the upper part. Then it started to leak slowly, causing water damage. Home Depot was great about it, they sent a replacement. That one lasted about 2 months. After the short intro period where it's a working evaporative cooler, it's a perfectly functional overpriced tower fan.
      by
      Response from NewAir TeamAug 1, 2022
      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair
        It didn’t work. Had to send it back....
        It didn’t work. Had to send it back.
        by
        Response from NewAir TeamJun 22, 2022
        Hi There
        Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair
        • Verified Purchase
        1 found this review helpful
        BEWARE!!!
        It does cool pretty well - unfortuneately mine now leaks all over the floor and is past the 90 day return for Home Depot!!!
        by
        Response from NewAir TeamJun 3, 2022
        Hi There
        Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair
          1 found this review helpful
          Great for Cooling a Bedroom
          I have used this product the past year and it works great as a fan and an extra boost of cold air when using the evaporative cooler during hotter days.
          by
          Response from newairpwrApr 22, 2022
          Thank you for the 5-star review and for sharing your thoughts about your experience using your EC45S. Thank you for choosing Newair!
            • Recommended
            by
              Saves on electric and cools the room very well!
              This fan works great and keeps a fully sunlit 22' x 12' room cooled down in the hotter times of the year.
              by
              Response from newairpwrApr 20, 2022
              Thank you for the 5-star review.Thank you for choosing Newair!
              • Verified Purchase
              Great unit!
              Product has great features - I like that it comes with a timing mechanism as well as a remote control. Three settings allow for significant difference in wind speed. Easy to clean the filter.
              by
              Response from newairpwrApr 20, 2022
              Hi, Thank you for taking the time to leave a review on your EC45S. Thank You for choosing NewAir!
              • Verified Purchase
              Doesn't cool very good...
              Doesn't cool very good
              by
              • Verified Purchase
              My daughter has this swamp cooler and it works wonders...
              My daughter has this swamp cooler and it works wonders for her. I bought it and I guess mine was defective. It leaked water overnight onto my hardwood floor, making the wood buckle. So upset about it.
              by
              Response from NewAir TeamDec 11, 2023
              Hi There
              Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care newair
              • Verified Purchase
              2 found this review helpful
              Great Unit
              This cooler was purchased in July and has worked great. We had one small problem with a crack in the water tank. After contacting Elizabeth at newair the problem was immediately resolved. I could not ask for a better response!
              by
              Response from newairpwrApr 20, 2022
              Thank you for the 5-star review and for posting your comments in regards to the Luma Comfort EC45S. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
              • Verified Purchase
              It leaked the day i got it not worth it...
              It leaked the day i got it not worth it
              by
              • Verified Purchase
              It works well but the water tray is hard to...
              It works well but the water tray is hard to pull out and though it has wheels, if you need to lift it over the edge of the carpet or anything, it has no handle.
              by
              • Verified Purchase
              Had one before..was great for small spaces...
              Had one before..was great for small spaces
              by
              • Verified Purchase
              Perfect in humid and dry climates as there is an...
              Perfect in humid and dry climates as there is an option to turn the cooling water on or off. Fan is quiet and strong.
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Ok for small spaces. Leaks water when not in use.
              Ok for small spaces. Leaks water when not in use.
              by
              • Verified Purchase
              • Recommended
              The luma fan is the best. Cools efficiently. I would...
              The luma fan is the best. Cools efficiently. I would recommend Luma cooling oscillating fan.
              by
              • Verified Purchase
              It dirent cool at all....
              It dirent cool at all.
              by
              • Verified Purchase
              WATER LEAKS....ALL THE TIME...I'M GOING TO RETURN....NOT MY EXPECTATION....NOT RECOMMENDED.
              WATER LEAKS....ALL THE TIME...I'M GOING TO RETURN....NOT MY EXPECTATION....NOT RECOMMENDED.
              by
              • Verified Purchase
              1 found this review helpful
              Arrived defective, Water container leaked....
              Arrived defective, Water container leaked.
              by
              • Verified Purchase
              Perfect As A Fan! A Little Pricey. Have Not Used...
              Perfect As A Fan! A Little Pricey. Have Not Used As Evaporative Cooler, But If Power Goes Of Will Hook Up To The Generator and See How Cools!
              by
              • Verified Purchase
              by
              • Verified Purchase
              It doesn’t get very cold,I will be bring it back...
              It doesn’t get very cold,I will be bring it back with the other two purchased
              by
              • Verified Purchase
              Showing 1-30 of 140 reviews

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