Customer Reviews for MOEN Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome

Thank you HomeDepotCustomer so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome is made of enhanced polymers that are tested to ensure they are durable over time and usage. This product allows 1.75 GPM at 60 PSI if you are getting a less-than-expected flow rate, please contact Moen directly at 800-289-6636. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.

Hello Sasha and thank you for the feedback you posted on the Home Depot website regarding Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome model 25017. This product is manufactured with both metallic and non-metallic components. We regret it is leaking. What you described is not consistent with the quality we strive to provide. Under your Moen warranty, we would be glad to send you a replacement. Please call our Product Specialists at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello kma and thank you for the feedback you posted on the Home Depot website. The Moen Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome has a water saving maximum flow rate of 1.75 gallons per minute at 80 PSI. We are sorry that this Moen product did not meet your expectations. The Moen Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello kma and thank you for the feedback you posted on the Home Depot website. The Moen Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome has a water saving maximum flow rate of 1.75 gallons per minute at 80 PSI. We are sorry that this Moen product did not meet your expectations. The Moen Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello MamaGriz and thank you for your feedback on Home Depot’s website for our Moen Genta 3-Spray 4 in. Single Wall Mount Handheld Adjustable Shower Head in Chrome. We do appreciate your business and we regret our product did not meet your expectations. The handheld showerhead has a flow rate that is limited to 1.75 GPM at a maximum of 80 PSI. The U.S. Energy Policy Act restricts the maximum flow rate of plumbing products and the removal of flow control devices. All Moen Products comply with the Federal Law. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.