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Customer Reviews for Panasonic 24 in. Width 2.2 cu. ft. 1250 Watt Countertop Microwave in Stainless Steel with Sensor Cooking

Internet #206483737

Model #NN-SN965S

Store SKU #1001600201

  • Timeless stainless steel and black finish
  • 1250-watt design for faster cooking
  • Programmable features for custom cooking times

Customer Reviews

  • 4.7
    out of 1,096 reviews
  • 89% recommend this product
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Showing 1-30 of 1,096 reviews
I bought this to replace the microwave in my 20 year old Thermador SMW (Oven, Microwave, Warming ...
I bought this to replace the microwave in my 20 year old Thermador SMW (Oven, Microwave, Warming Drawer). Original was a Panasonic with Thermador branding. This model is a perfect replacement, air vents and all. It provides 25% more cooking power than the old one!
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Response from Panasonic TeamMay 19, 2021
Thank you for your input! We are happy to hear you're enjoying the product! Panasonic
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
Built a cabinet to house this thing. Wanted a...
Built a cabinet to house this thing. Wanted a cost effective MW that would fit in a cabinet, but look like a built in. This has worked well and the microwave heats things effectively.
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Response from Panasonic TeamMay 18, 2021
Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! Panasonic
  • Verified Purchase
1 found this review helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Panasonic TeamAug 29, 2021
Thank you for the praise. Panasonic
  • Verified Purchase
3 found this review helpful
Great replacement
This replaced a built in - above double oven- GE Profile purchased in 1999. After reading reviews on a suggested GE replacement that were horrible we researched and found this Panasonic with great reviews and about the needed dimensions. This was two months ago. Super pleased with our purchase. Love the Sensor Reheat feature. All you do is hit the button and start and it heats the leftovers to perfection! No guess work. Old GE had a feature that this missing- after it finished it would beep once and then continue beeping once every minute until the door was opened. This one beeps 5 times and then never again. Love the 1250 watts of power and the well thought technology. Best microwave oven in peer group!
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Response from Panasonic TeamAug 30, 2021
Thank you for the praise. Panasonic
    • Recommended
    18 found this review helpful
    Just got another Panasonic!
    Our old Panasonic microwave started to have age related issues. I did some research, and decided to stay with Panasonic and their invertor technology. Why change what works?
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    Response from Panasonic TeamAug 30, 2021
    Thank you for the praise. Panasonic
      • Recommended
      8 found this review helpful
      This ended up being the exact same microwave as a previous one I had, just a newer model. So with...
      This ended up being the exact same microwave as a previous one I had, just a newer model. So with me buying two, I do like the product. Thus far my only complaint is that it is louder than previous versions. I think that is because the exhaust vent has changed locations. The noise is not that bothersome to me, but some may be annoyed. I have been pleased with the product so far. Used the defrost option for hamburger and it thawed it perfectly according to the weight I had input. I think this is the first microwave i have owned that I can say how perfect the defrost option has been. Because of the noise increase is the only reason I do not give it 5 stars. I would buy this again.
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      Response from Panasonic TeamAug 30, 2021
      Thank you for the feedback. Panasonic
      • Verified Purchase
      • Recommended
      27 found this review helpful
      Have this brand at my job and I said I want that also just didn't know it was gonna be that huge...
      Have this brand at my job and I said I want that also just didn't know it was gonna be that huge o well love it! Hoes great with my fridge stove and dishwasher in my new home.
      by
      Response from Panasonic TeamAug 30, 2021
      Thank you for the praise. Panasonic
      • Verified Purchase
      • Recommended
      4 found this review helpful
      My over-the-range microwave went out, and while I argued the matter with home warranty company, I...
      My over-the-range microwave went out, and while I argued the matter with home warranty company, I needed one. I tried to return to old school cooking, but it’s almost impossible nowadays. So I got this countertop one. This thing is a beast! It’s huge! It barely fits on a standard depth counter. It’s hard to take out your food to stir it and put it back, that’s how big. The pictures below illustrate the difference between a 1.5 c.f. unit and this one. The glass tray doesn’t even fit in the dishwasher. I did find the height of it pretty cool when I was steaming spinach. You need a large bowl in the beginning. Aside from that, it’s pretty sweet. I had to re-learn to cook/reheat my favorite foods. My old micro was 900 watts and this one is 1250 watts. Microwave instructions on most foods these days max out at 1100 watts, so you have to pay attention. The features are great. I’m a little disappointed that the 30 second button doesn’t start up the oven automatically, but you can “stack” hitting it to add before or during cooking. You can also stack cooking and standing time, and set different cooking power levels. Adjusting the levels is a little annoying. My old oven you pressed the power level button and then the number on the pad for the level you wanted. On this unit you have to press the power level multiple times to scroll through the options. My biggest complaints would be that the buttons are hard to read and would do better if they were more white, or the lettering more bold, or maybe backlit when you start pressing them. And the small LED interior light is much too dim for my taste. You can barely see what your food is up to in there. One of the things really do like is the defrost and reheat feature which, I guess, is the inverter aspect of the unit. In most ovens, when you choose a lower power level, the power output isn’t adjusted, just the cycling of power on and off. This unit actually does appear to reduce the power output so that when you want to defrost or reheat it’s a slower, gentler heating. The presets are useful, especially being able to adjust them with “more” or “less” buttons. There are more complex settings you can use that baffled me initially, but now I can do without thinking. It’s a worthwhile endeavor to read the whole manual. I’m trying not to get attached to it because I will need to replace the over-the-range one and free my counter up again at some point, but I already have checked with the food pantry at the local Episcopal church that serves lunch every day and they will gladly accept it. THEY can certainly make use of a beast this size.
      by
      Response from Panasonic TeamAug 30, 2021
      Thank you for the praise. Panasonic
      • Recommended
      33 found this review helpful
      My wife and I ordered this microwave because after thirteen years of use our current one is showi...
      My wife and I ordered this microwave because after thirteen years of use our current one is showing indications that the microwave tube is on the verge of dying. This microwave is a little larger than the 2.0 cu. ft.. one we currently have and also has 50 watts more output. The unit is advertised as being stainless steel but only the perimeter trim on the front door appears to be stainless. The sides and top of the unit has a black finish. The unit works as advertised. The inverter technology is an additional feature which cuts down cooking time. However, if this feature is used routinely you need to keep a record of cooking times for your favorite items to avoid undercooking. The owners manual is well-written and easy to follow. See attached photographs
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      Response from Panasonic TeamAug 30, 2021
      Thank you for the feedback. Panasonic
      • Recommended
      22 found this review helpful
      It worked great... for about two years.
      Ordered it Set 25, 2020, and here it is February 2022. It stopped working and it's giving me "H" error codes, which means it's fried. My use hasn't been terribly heavy, either.
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      Response from Panasonic TeamFeb 28, 2022
      We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -M Panasonic
        Replaced a smaller one with this. Has more features and...
        Replaced a smaller one with this. Has more features and not as simple to operate as the old one. Love the sensor reheat and sensor cook features. So far has meet expectations.
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        Response from Panasonic TeamFeb 23, 2022
        Thank you for your input! We are happy to hear you're enjoying the product! -M Panasonic
        • Verified Purchase
        Died
        This is the second Panasonic inverter microwave I have owned. First one died at 2 years, second one died at 14 months. Same issue. H98 error. Circuitry or magnetron death. Too costly to ship for repair.
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        Response from Panasonic TeamDec 14, 2021
        We are sorry to hear about this issues and we thank you for bringing them to our attention. We would recommend getting in touch with the support team at shop.panasonic.com/support to check into how we can help you. -A Panasonic
          After a few months, we are satisfied with the job...
          After a few months, we are satisfied with the job this microwave does. It's not as powerful as a full size so we adjust cook times. Works pretty well in for an apartment. I think I'll keep it for a basement coffee/snack bar when our house remodel is done.
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          Response from Panasonic TeamNov 18, 2021
          Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! -A Panasonic
            Panasonic microwave
            Very versatile microwave!
            by
            Response from Panasonic TeamNov 18, 2021
            Great to hear that you enjoy the microwave! Thank you for the 5 stars. -A Panasonic
            • Verified Purchase
            • Recommended
            Disappointed
            Door latch broke after only 6 months use. After about only a year it doesnt work at all now.
            by
            Response from Panasonic TeamNov 12, 2021
            We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -M Panasonic
              Perfect in every way...
              Perfect in every way
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              Response from Panasonic TeamOct 28, 2021
              Thank you for sharing your positive experience! -M Panasonic
                Great value great size
                Love this would buy again . Big enough for my dinner 13x9 casseroles to fit in.
                by
                Response from Panasonic TeamOct 28, 2021
                Thank you for sharing your positive experience! -M Panasonic
                • Verified Purchase
                love this microwave. works great....
                love this microwave. works great.
                by
                Response from Panasonic TeamOct 14, 2021
                Thank you for your feedback. We are happy to hear you had a positive experience with the PANASONIC product! We value your input and encourage you to let us know more details about your experience with this Panasonic product.
                #C Panasonic
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                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    Response from Panasonic TeamSep 27, 2021
                    Thank you for sharing your positive experience! -M Panasonic
                      Outstanding Panasonic Microwave/ large capacity
                      I replaced my 19 year old Panasonic microwave with this new model. I recommend it because it has a large capacity and is easy to use. Some of the microwaves have too many cook choices to pick from. This one has all of the main categories that anyone needs and is extremely customer friendly. I hesitated buying it because there were less expensive microwaves available, but I am not disappointed and happy I purchased this model.
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                      Response from Panasonic TeamSep 27, 2021
                      Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -M Panasonic
                      • Verified Purchase
                      Nw microwave
                      really like the unit. You don't have to choose temperature and also like the turn table.
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                      Response from Panasonic TeamSep 27, 2021
                      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic
                      • Verified Purchase
                      • Recommended
                      This Panasonic microwave is fantastic. I particularly like that...
                      This Panasonic microwave is fantastic. I particularly like that the interior is white. I read the description and reviews of this microwave on the website. I ordered it online and had curbside pickup.
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                      Response from Panasonic TeamSep 27, 2021
                      Thank you for sharing your positive experience! -M Panasonic
                        by
                          This little microwave does and cooks everything like it says...
                          This little microwave does and cooks everything like it says it can. Great purchase i made.
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                          Response from Panasonic TeamSep 27, 2021
                          Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -M Panasonic
                            the ease of operation makes this a hit for me....
                            the ease of operation makes this a hit for me. prior microwaves required multiple steps to perform specific task. I appreciate the precision incorporated in the design of this microwave.
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                            Response from Panasonic TeamAug 29, 2021
                            Thank you for the praise. Panasonic
                              by
                                Rating provided by a verified purchaser...
                                Rating provided by a verified purchaser
                                by
                                Response from Panasonic TeamAug 30, 2021
                                Thank you for the praise. Panasonic
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                                      Showing 1-30 of 1,096 reviews