We would like to extend our regards to you and thank you for taking your time in leaving us a review regarding your experience as well as dissatisfaction in using our application, products and services.
We understand how important reliable connectivity is for a smooth smart home experience. We strive to provide high-quality products and are always looking for ways to improve. Please note that we are always here for you and we will attend to your issue with the utmost professionalism to ensure that your issue gets resolved swiftly.
In regards to your connection issues, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to hearing from you and we hope to serve you soon.