Hello JHS1, thank you for your review and for sharing your feedback. Your feedback and satisfaction are very important to us. This iron was designed with the intention of providing efficiency, garment protection, and time-saving benefits. We regret to know this was not achieved. We understand your concern, and we will be sure to make note of your comment for future product developments and improvements. We sincerely apologize for the inconvenience, and we hope to have the opportunity to make things right in the future.