I ordered this grill on May 22nd, and it did not arrive until June 7th. The reason? I live in North Florida and the grill was shipped out of Georgia. However, the FedEx tracking indicates that it was sent all the way out to Oregon and then back to Georgia before arriving at my home! The box did not indicate any damage, but there are many scratches and dents to this thing.
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Response from Royal Gourmet CorpJul 8, 2022
Dear valued customer, We sincerely apologize for any inconvenience this caused! Please be assured that we will assist in resolving this issue. Would you please send us some photos of the damage/markings along with order information to our customer service at service@royalgourmetusa.com? So we can offer a solution to your satisfaction. We hope to resolve this for you as soon as possible and again, apologize for the inconvenience. Thank you for your time and patience.
Verified Purchase
Jul 1, 2022
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Verified Purchase
Jun 30, 2022
Beautiful and works great. Wish the metal gauge for the...
Beautiful and works great. Wish the metal gauge for the frame was a little heavier.
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Response from Royal Gourmet CorpJul 1, 2022
Dear valued customer, We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
Jun 30, 2022
Everything cooked on it so far has really come out...
Everything cooked on it so far has really come out perfectly. Lots of room for everthing. The sear burner is not ceramic but, it does the job. For the price it's a great deal.
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Response from Royal Gourmet CorpJul 1, 2022
Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
Jun 24, 2022
Nice unit! Love the searing burner. Nice even flames and...
Nice unit! Love the searing burner. Nice even flames and cooking. Easy to remove grease tray. Metal is bit thinner than my last unit but plenty sturdy still. Great color addition to cut the glare of all stainless steel in full sun.
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Response from Royal Gourmet CorpJun 27, 2022
Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
Jun 22, 2022
This Grill came packaged well. Was pretty easy, but long...
This Grill came packaged well. Was pretty easy, but long to put together. The directions are pretty clear. No real special tools needed to assemble. Did use a screw gun. But didn't need to. Just faster. Built pretty well. The top had a ever so slight flaw in it's surface. And there were a couple of areas where there was not complete coverage on blue surface, but willing to live with them. Cooks well. Sear grill is nice. Handles lots of burgers, dogs, steaks at the same time. Side burner was more than adequate.
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Response from Royal Gourmet CorpJun 23, 2022
Dear valued customer, We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
Jun 22, 2022
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Verified Purchase
Jun 15, 2022
Beautiful color, six burners and the sear burner sears a...
Beautiful color, six burners and the sear burner sears a steak like a pro! Seems well made, heavy lid and four coaster wheels. Wish it played music, it would be perfect then!
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Response from Royal Gourmet CorpJun 16, 2022
Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
Jun 15, 2022
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Verified Purchase
Jun 8, 2022
Cooks well love the sear and color is really nice...
Cooks well love the sear and color is really nice
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Response from Royal Gourmet CorpJun 13, 2022
Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
Jun 1, 2022
I love this grill! It heats up so quick and...
I love this grill! It heats up so quick and cooks perfectly!
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Response from Royal Gourmet CorpJun 13, 2022
Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
May 19, 2022
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Verified Purchase
May 19, 2022
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Verified Purchase
1 found this review helpful
May 13, 2022
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Verified Purchase
May 12, 2022
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Verified Purchase
May 4, 2022
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Verified Purchase
1 found this review helpful
Apr 13, 2022
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Verified Purchase
Oct 15, 2021
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Oct 6, 2021
Nice Looking Grill.....But.....
Directions could be a little better and the parts could be labelled as to that they are. Instead of a 30 minute 2 person job, it took my wife and I a little over 3 hrs to put this BBQ grill together. The metal is not of the best quality though the grill does look nice once assembled. It is DEFINATELY NOT a Webber in quality!! But, you get what you pay for. First time I used the grill to cook hamburgers, the flame would not increase enough to heat the inside of the grill past 250F. Cooking our meal took a VERY LONG time. Once the burgers were barely cooked enough to eat, I shut all of the burners off then turned them back on. I waited 4 or 5 seconds then pushed the igniter and the flames actually started working EXACTLY like they should have from the start. After turning the grill off and on several more times, the flames seemed to work properly. Perhaps this issue was a one-off due to the newness of the grill and first time being used? Hopefully, the next time we use the grill, this will not be a recurring problem and we won't have to wait so long for our meal to cook. Time will tell if I should have purchased a Weber or not.
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Response from Royal Gourmet CorpOct 14, 2021
Dear valued customer, We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
Verified Purchase
2 found this review helpful
Sep 21, 2021
Easy to build by yourself. Fantastic rich blue color. Amazing...
Easy to build by yourself. Fantastic rich blue color. Amazing heat control and easy to clean after each use.
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Response from Royal Gourmet CorpSep 24, 2021
Dear valued customer, We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.