Thank you for sharing your review. We apologize for the inconvenience this has caused and the overall experience with the product, we would like the opportunity to address your issue and concerns if still needed. This information is very important to us, at Stack-On, we strive to provide a pristine product. We apologize but could not find a ticket in our system based on the name shown in this review. Please contact us via phone (847) 665-1602 to ensure your complete satisfaction with the product. At Cannon Security Products, what matters to you, matters to us.