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Customer Reviews for Sharp 24 in. W 1.2 cu. ft. Built-in Microwave Drawer in Stainless Steel with Sensor Cooking

Internet #203409574

Model #KB6524PSY

Store SKU #454436

  • Top access design makes it easy to check on food
  • 1000 watts of cooking power handle most food types
  • 11 sensor options automatically adjust cycle for best results

Customer Reviews

  • 3.9
    out of 164 reviews
  • 63% recommend this product
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Showing 1-30 of 164 reviews
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
The order arrived quickly and it was easy to install....
The order arrived quickly and it was easy to install.
by
  • Verified Purchase
Had problems from the start. Drawer wouldn’t close properly and...
Had problems from the start. Drawer wouldn’t close properly and the control panel fell off.
by
Response from Sharp AdvisorApr 21, 2020
Hello, we are very sorry to hear of these issues being experience with our unit. We would like to look into this further and work towards a resolution for you. Please contact us via email at onlinesupport@sharpsec.com with the model and serial number of the unit so we may help. Sharp
  • Verified Purchase
1 found this review helpful
Perfect. Easy to shop, buy and install.Delivered several days...
Perfect. Easy to shop, buy and install.Delivered several days ahead of schedule. Thank You!
by
  • Verified Purchase
Solid microwave, the last one lasted 10 years. Seems...
Solid microwave, the last one lasted 10 years. Seems reasonable to me...
by
  • Verified Purchase
Home Depot delivered the product rapidly and in good condition....
Home Depot delivered the product rapidly and in good condition. Replaced the same model. Installed in minutes. Works great.... did this ourselves during the COVID-19 quarantine.
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Home Depot did a great job with delivery and store...
Home Depot did a great job with delivery and store pickup. My issue is with this make and model. This is the second one of the same model we’ve had to buy in two years. The first one caught fire in its wiring.
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
To high of price ...
To high of price
by
Response from Sharp AdvisorJan 28, 2020
Hello, we are very sorry for the inconvenience this has caused you. We still do hope you consider purchasing our brand unit as we do manufacture quality products. Sharp
  • Verified Purchase
1 found this review helpful
Wow, we have owned this microwave for 12 years and have never had a major issue. When we decided...
Wow, we have owned this microwave for 12 years and have never had a major issue. When we decided to remodel our kitchen in 2007, the designer recommended a new "drawer" style as it saved counter/overhead space, and at the time our kids were young. Automatic door is a dream......kids use it with ease -- we absolutely love it!! Sleek design is a plus. Functions are easy to read/use. Unit is plenty powerful to heat, defrost, and cook perfectly! Clean up is very easy too! Trust me, this SHARP microwave is everything you want. Add this to your dream kitchen like we did and make your life easier.
by
    • Recommended
    Not happy with delivery. They left it outside at...
    Not happy with delivery. They left it outside at door and left. What kind of delivery service is that?
    by
    Response from Sharp AdvisorDec 29, 2019
    Hello Joan, we are very sorry to hear that your unit was delivered in this state. If we may of any assistance you may always reach out to us at onlinesupport@sharpsec.com. Sharp
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    The microwave doesn't heat. Brand new out of the box...
    The microwave doesn't heat. Brand new out of the box and doesn't work. Now getting the runaround from Sharp to repair or replace.
    by
    Response from Sharp AdvisorDec 16, 2019
    Hello, we are really sorry to hear of this inconvenience and will be happy to look into this for you. Please email us at onlinesupport@sharpsec.com if we may be of any further assistance. Be sure to include the model,serial and manufacture date of the unit. Sharp
    • Verified Purchase
    2 found this review helpful
    Our 2nd Sharp microwave draw. 1st only lasted 5 years....
    Our 2nd Sharp microwave draw. 1st only lasted 5 years. Love the convenience of the “drawer”, but the new one seems to have a “cheaper quality front panel”. Not really happy with this for the price!
    by
    • Verified Purchase
    1 found this review helpful
    Works great so far. Looks good too....
    Works great so far. Looks good too.
    by
    • Verified Purchase
    Buyer Be Ware
    Our microwave started to go out just after the warranty expired. About 10 months later it was completely useless as the magnetron appears to have caught fire inside the unit - as you can see from the side by side picture of the old and new parts. Sharp was contacted by us multiple times and they really didn’t seem to care or want to help. DO NOT BUY THIS PROBLEM, I MEAN PRODUCT.
    by
    Response from Sharp AdvisorOct 13, 2019
    Hello Coco, please accept our sincerest apologies for the inconveniences caused. Please contact us at onlinesupport@sharpsec.com. Be sure to include your contact details and also the model/ serial number and the manufactured date of the unit. Sharp
      10 found this review helpful
      I have sharp 30 in. microwave drawer in my house. I ready replace it twice in 7 yrs. DO NOT BUY...
      I have sharp 30 in. microwave drawer in my house. I ready replace it twice in 7 yrs. DO NOT BUY IT. When the warranty ran out and something happen to your microwave, you will not find any service place to service it. I am going through it right now and I don't want to have you going through it. The information that they have on their website are not accurate because either the service place is out of business or no one there to answer your call. DO NOT BUY IT IF YOU LIVE IN WISCONSIN. PLEASE MAKE SURE THAT YOUR HAVE A SERVICE OR REPAIR PLACE THAT FIX IT BEFORE YOU BUY IT.
      by
      Response from Sharp AdvisorAug 19, 2019
      Hello, please accept our sincerest apologies for the inconveniences caused. Please contact us at onlinesupport@sharpsec.com. Be sure to include your contact details and also the model/ serial number and the manufactured date of the unit. Sharp
        5 found this review helpful
        Do not buy!
        Bought one. Looked awesome. Drawer opened and shut. Tried to heat water but immediately started popping and smoking. Maybe a bad unit. Contacted Sharp...still waiting for resolution. Needed a microwave so I ordered and installed another microwave but this time door will not close when first opened. Both times installed by electrician $. Contacted Sharp again... still waiting. I am out $$$$ for both microwaves and cost of electrician visits. NOT HAPPY!
        by
          4 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          4 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          We have only had the microwave for about a month...
          We have only had the microwave for about a month but so far we like it. It looks nice and works well.
          by
          • Verified Purchase
          This is our second purchase of this microwave - the...
          This is our second purchase of this microwave - the first one lasted less than 4 years. The door on this one doesn’t bang open or closed and spill everything like the last one did, so that’s an improvement. I just hope it lasts longer than the first one!
          by
          • Verified Purchase
          3 found this review helpful
          We love this microwave. This is the second one...
          We love this microwave. This is the second one we own because we sold our condo and bought a new one and we are redoing the kitchen with the exact same microwave.
          by
          • Verified Purchase
          Great microwave, replacing my first Sharp drawer micro, 10 years...
          Great microwave, replacing my first Sharp drawer micro, 10 years old. Removing the old, installing the new was very easy. Hope this one lasts as long.
          by
          • Verified Purchase
          1 found this review helpful
          I bought this very expensive microwave 2.5 years ago and this past weekend it started making a ho...
          I bought this very expensive microwave 2.5 years ago and this past weekend it started making a horrible grinding sound along with a bad burnt electrical smell. And stopped working. Sharp customer service told me it was no longer under warranty and now I have to have a VERY expensive repair done. I have owned many microwaves over the years (all under $150) and have never had one quit . Until this one.. which was about 10 times the cost of any other I have owned. If you want to spend the dough and roll the dice? OK.. but don's say you weren't warned. Read reviews all over the internet. My experience is a very common one!
          by
          Response from Sharp AdvisorSep 5, 2018
          Hello Rando, our deepest apologies for this issue that you have experienced with your Sharp microwave oven. That is unfortunate and not the type of experience we want for our customers! Your case file is currently being reviewed and we will be in contact with you to discuss a resolution to this issue. Sharp
            7 found this review helpful
            Love this microwave..Fits nice into my opening and works very...
            Love this microwave..Fits nice into my opening and works very well.
            by
            • Verified Purchase
            Generally very good. Fits great and installs easily. ...
            Generally very good. Fits great and installs easily. My only negative is that the plastic control panel cover clip came broken at one end, causing the panel to be loose when touched. I was able to create a makeshift repair, but took about an hour extra.
            by
            • Verified Purchase
            3 found this review helpful
            Showing 1-30 of 164 reviews

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            Microwave Features

            Auto-Touch Control Panel, Low Profile

            Safety Lock, Timer

            Safety Lock, Timer

            Safety Lock, Timer

            Capacity of Microwave (cu. ft.)

            1.2

            1.2

            1.2

            1.2

            Microwave Size

            Medium

            Medium

            Medium

            Medium

            Door Swing/Style

            Pull-Out

            Pull-Out

            Pull-Out

            Pull-Out

            Microwave Settings

            Defrost, Sensor Cook

            Beverage, Defrost by Weight, Keep Warm, Popcorn, Reheat, Sensor Cook, Start/ +30 Sec

            Beverage, Control Lock, Defrost by Weight, Keep Warm, Popcorn, Reheat, Sensor Cook, Start/ +30 Sec

            Beverage, Defrost by Weight, Keep Warm, Popcorn, Reheat, Sensor Cook, Start/ +30 Sec