We are sorry to hear that you were having trouble getting your mower started. We recommend visiting Toro.com/manuals to view the operator manual, and Toro.com/support to access our self-help guide. These resources provide helpful steps that can help you resolve the issue. If these resources don’t help you resolve the problem, please know that your machine is covered by a 3-year warranty. This warranty protects your machine against any manufacturing defects, as determined by an independent Authorized Service Dealer. We recommend visiting Toro.com/locator to find an independent Authorized Service Dealer in your area and have your machine inspected. Overall, this machine receives 4.5 out of 5 stars from over 500 customers. So we encourage folks with any issues to utilize the warranty protection, and you should have a 5.0-star experience!