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Customer Reviews for Toshiba 8,000 BTU 115-Volt Smart Wi-Fi Touch Control Window Air Conditioner with Remote

Internet #311290366

Model #RAC-WK0812ESCWR

Store SKU #1004723553

  • Smart control from your smartphone, Alexa or Google Assistant
  • Unique design with Touch Control
  • Voice control with Google and Alexa Assistant

Customer Reviews

  • 4.3
    out of 2,224 reviews
  • 68% recommend this product
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Showing 1-30 of 2,224 reviews
VERY LOUD !!!!
I normally don’t write a review unless it’s necessary, I bought 5 of this brand window AC , 3 of them are 10,000 btu and two of them 8,000 btu, they are good with cooling the space but they are the loudest AC brand out there, I can’t not sleep with the loud noise they make and unfortunately I will have to purchase another brand that aren’t this loud!!! If the noise bother you , Don’t purchase this brand!!! Sty away
by
Response from Toshiba Lifestyle TeamAug 19, 2024
Hello Ali1991. Thank you for your question about the Toshiba 8,000 BTU Window Air Conditioner. We are sorry to hear that the unit is loud. We'd love to hear more about your situation and hope you will contact us at Digitalsupport@us.toshiba-lifestyle.com. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
    • Recommended
    by
    • Verified Purchase
    by
    • Verified Purchase
    Different wattage and amperage specifications
    I’m looking at the specifications and they are different than the same AC I just bought. A customer picture the same size AC uses 25% less power in amps and watts for the exact same but’s. Explain that one!!!
    by
    Response from Toshiba Lifestyle TeamJul 1, 2024
    Hello BillyD. Thank you for your question regarding the Toshiba 8,000 BTU Window Air Conditioner. The air conditioner has an amperage of 5.9, and the startup wattage is 1500. If you have any further concerns, please email us at Digitalsupport@us.toshiba-lifestyle.com. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
      1 found this review helpful
      This new AC is advertised as the same unit!
      This new AC is advertised as the same unit but the dimensions are 19” W x 22” D x 14.5” H compared to my 6 yo one at 23.6” W x 25.6” D x 17.9” H! The old one could not be replaced with the new one so it had to go into window above! Had I seen the correct dimensions on Toshiba’s and Home Depot’s website, I would have bought a model or fit into the wood panel beneath the window! One less window I can open now!
      by
      Response from Toshiba Lifestyle TeamJun 29, 2024
      Hi Deborah, thank you for your review of our Toshiba Window Air Conditioner. This unit can be installed in either a double-hung or single-hung window with an opening between 28" and 40.5". Have a fantastic day! - Toshiba Customer Care (BBB A+ Accredited Business) toshibalifestyle
        Very easy to install, cool my entire environment perfectly,great pricing to. Came two days early. Purchased from the App. AWESOME! Thank you! Home Depot ??
        by
        • Verified Purchase
        absolute zero care for packaging, broken numerous spots.
        They put absolutely no care in protection when designing the package. The front panel came cracked, the side panel screens are bent up and the hinge for air filter is cracked. Haven't even attempted to turn this thing on. Would add more pictures if I could.
        by
        Response from Toshiba Lifestyle TeamJun 8, 2024
        Hello Anthony. We appreciate you taking the time to review the Toshiba 14,500 BTU Window Air Conditioner. We are truly sorry for the state of the unit you received. To get assistance with this issue, we suggest that you directly contact the store. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
          Arrived Damaged
          Packed in posterboard grade cardboard, little to no foam
          by
          Response from Toshiba Lifestyle TeamJun 7, 2024
          Hello benlpzt, we appreciate your review of the Toshiba 14,500 BTU Window Air Conditioner. We regret to hear that the unit did not arrive in satisfactory condition. For further assistance, we recommend contacting the store where you purchased. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
            This works great. Very happy with my purchase.
            by
            • Verified Purchase
            1 found this review helpful
            Arrived damaged. No response from customer service. Kept it due to the heat. I’ll have to pay out of pocket for a new plastic cover. On a positive note, the AC itself works fine.
            by
            Response from Toshiba Lifestyle TeamMay 29, 2024
            Hello John. Thank you for sharing your review of the Toshiba 14,500 BTU Window Air Conditioner. We are sorry to hear about the state in which you received the unit. We would like to learn more about your situation and encourage you to contact us at Digitalsupport@us.toshiba-lifestyle.com. Have a wonderful day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
            • Verified Purchase
            Easy set up and keeps my entire one bedroom cold.
            by
            Response from Toshiba Lifestyle TeamMay 20, 2024
            Hello Joseph, thank you for your valuable feedback on the Toshiba 8,000 BTU Window Air Conditioner. We are pleased to hear that you found the installation process easy and are delighted with its cooling performance. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
            • Verified Purchase
            2 found this review helpful
            Horrible Customer Service
            Went to Home Depot where i found the EXACT same unit for $100 more! I was told by customer service that i could make the purchase and pick the unit up in store. 2 hrs later im still standing here having to argue with someone who didnt do their job in the first place to waste all my time to be told i wokld have to come back to get unti.
            by
            Response from Toshiba Lifestyle TeamMay 7, 2024
            Hello Jonathon. Thank you for posting your review about the Toshiba 14,500 BTU Window Air Conditioner. We apologize for the issues you've encountered and the customer service you received. For assistance with this issue, we recommend contacting Home Depot directly. Have a great day! Toshiba Customer Support. (BBB A+ Accredited Business) toshibalifestyle
              1 found this review helpful
              Toshiba A/C excellent value!
              Great window A/C. And LG. Bar none makes the best portables on the market = to
              by
              Response from Toshiba Lifestyle TeamAug 22, 2023
              Hello, kens. Thank you for your review of the Toshiba 8,000 BTU 115-Volt Smart Wi-Fi Touch Control Window Air Conditioner. We are happy to hear you are pleased with your unit's performance and value. Have a wonderful day. Toshiba Customer Care. BBB A+ Accredited Business toshibalifestyle
                • Recommended
                Works as advertised keeping our bedroom at a comfortable 72 degrees in this heatwave. Controlling it with the phone is awesome.
                by
                Response from Toshiba Lifestyle TeamJul 21, 2023
                Hello Keith. We appreciate you taking the time to review the Toshiba 8,000 BTU 115-Volt Smart Wi-Fi Touch Control Window Air Conditioner. We are happy to hear you are enjoying your new AC. Have a great day. Toshiba Customer Care (BBB A+ Accredited Business) toshibalifestyle
                • Verified Purchase
                2 found this review helpful
                Loving it-
                Haven't bought a new a/c in 15 years. Absolutely love this one. Bought a 200 banger at a discounted store first and took it back and sprung for this. Totally worth it, quiet, you can turn off the digital display so its dark at night.
                by
                Response from Toshiba Lifestyle TeamJun 19, 2023
                Hello, Meatza. Thank you for your review of the Toshiba 8,000 BTU 115-Volt Smart Wi-Fi Touch Control Window Air Conditioner. We are thrilled to know that you are happy with your unit's quiet performance and digital features. Have a wonderful day. Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                • Verified Purchase
                • Recommended
                3 found this review helpful
                ITS 300 dollars people
                The issue with the world these days is everyone is wants to pay bottom dollar for top dollar service. This is the cheapest wall unit on the market people. Mine has already ran perfectly fine for over 2 years with 0 maintenance done…… these people complaining of noise and drainage issues should check their wallets first. Nothing worse than a cheapskate who wants quality.
                by
                Response from Toshiba Lifestyle TeamJun 2, 2023
                Hello, Connor. Thank you for posting your review of the Toshiba 8,000 BTU 115-Volt Smart Wi-Fi Touch Control Window Air Conditioner. We are delighted that you are happy with your air conditioner. Have a wonderful day. Toshiba Customer Care (BBB A+ Accredited Business) toshibalifestyle
                  9 found this review helpful
                  ...
                  by
                  Response from Toshiba Lifestyle TeamMay 19, 2023
                  Hi, HomeDepotCustomer. Thank you for sharing your review about the Toshiba 8,000 BTU 115-Volt Smart Wi-Fi Touch Control Window Air Conditioner. Have a nice day. Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                  • Verified Purchase
                  It work for 2 years July 3 2020 was purchased
                  It works great I no complain but today October 2 2022 stop working. I do recommend it it cool the room great. I love it even though is was wearing off I love it.
                  by
                  Response from Toshiba Lifestyle TeamOct 3, 2022
                  Hello, Strawberry. Thank you for reviewing the Toshiba 8,000 BTU Window Air Conditioner. We are happy to hear that you were satisfied with your unit's performance. Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                    • Recommended
                    2 found this review helpful
                    I love it!!?
                    The Toshiba Brand is still here. The App is easy to use but you do have to know how to follow directions to connect it. It's not Rocket Science but you still have to follow instructions, it won't connect by itself...lol
                    by
                    Response from Toshiba Lifestyle TeamSep 9, 2022
                    Hi HomeDepotCustomer - Thank you so much for providing your great feedback of the Toshiba Air Conditioner! We’d love to learn some more about your experience. Feel free to reach out directly to myself at DigitalSupport@Us.toshiba-lifestyle.com and reference this review so we can connect. Hope to talk sometime soon! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                      • Recommended
                      2 found this review helpful
                      WiFi doesn't work.
                      I loaded 3 different apps on my phone to get the WiFi to work and it will only load to 99% trying to get the WiFi to load. I have been looking in the pictures to see if the fins tilt upward and I can confirm they do. (Pictures submitted.) This keeps the cold air off my feet when in use. My room is 14x15 and 8,000 BTU pushes that air quickly across the room.
                      by
                      Response from Toshiba Lifestyle TeamAug 1, 2022
                      Hello, Lynella. Thank you for reviewing the Toshiba 8,000 BTU Window Air Conditioner. We are happy to hear that you are satisfied with your unit's performance. Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                        • Recommended
                        2 found this review helpful
                        buying a third one
                        tI bought 2 Toshibas and 2 LG ACs in 2020. I overall like the Toshiba better as it has great wifi functionality (I can control them both from app from anywhere) and they have a nice clean look. I'm buying my third one for this year to replace one of the LGs (it is underpowered for the room)
                        by
                        Response from Toshiba Lifestyle TeamMay 16, 2022
                        Hi Roy1 - Thank you so much for providing your great feedback of the Toshiba Air Conditioner! We’d love to learn some more about your experience. Feel free to reach out directly to myself at ex_edgar.m@partner.midea.com and reference this review so we can connect. Hope to talk sometime soon! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                          2 found this review helpful
                          So far so good. But NO ALEXA
                          The box says it's Alexa capable and after a bunch of set up with Toshiba website I had what Alexa asked me to do, so I go to add this device, Alexa says it is preparing the skill and then Alexa says it can't install a skill for this device. I mean, I can operate it from my phone with the Toshiba App but it's advertised as being controlled by Alexa. Bummer man.. The A/C seems to work fine and cools my 14x23 ft bedroom really well. I generally leave it on low fan otherwise it'll freeze me out.
                          by
                          Response from Toshiba Lifestyle TeamMay 16, 2022
                          Hello, DaveRt66. Thank you for reviewing the Toshiba 8,000 BTU Window Air Conditioner. We are happy to hear that you are satisfied with your purchase. Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                            • Recommended
                            2 found this review helpful
                            Love This
                            Moved to an old building with lots of character, but no central AC. The last thing I wanted was some clunky, piece of junk window unit that only lasted a few months. LOVE this. Alexa turns it on and off and I can change settings from my phone! I bought 2.
                            by
                            Response from Toshiba Lifestyle TeamOct 7, 2021
                            Hello, Stephanie. Thank you for reviewing the Toshiba 8,000 BTU Window Air Conditioner. We are happy to hear that you are satisfied with your unit's performance and features. Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                              • Recommended
                              2 found this review helpful
                              Does the job well. My only issue is that the...
                              Does the job well. My only issue is that the lettering on the control panel rubs off, and my “on” button has disappeared after just 3 weeks of use. I guess that’s their way of making you use their app.
                              by
                              Response from Toshiba Lifestyle TeamJul 29, 2021
                              Hi HomeDepotCustomer. Thanks for reviewing the Toshiba 8,000 BTU 115-Volt Smart WiFi Touch Control Window Air Conditioner with Remote RAC-WK0812ESCWR. We are thrilled that your AC is keeping you cool! Reach us at ToshibaCustomerCare@hartehanks.com for troubleshooting! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                              • Verified Purchase
                              2 found this review helpful
                              Great unit. I love how it integrates with my phone....
                              Great unit. I love how it integrates with my phone. It comes with a control, so that is also a plus. However, as much as I like the newer touch models, I think certain buttons should be manual, such as the power button. I haven't really used the AC a lot, but there has been some wear on the button and the print is coming off (not a big deal, but definitely something to note). Other than that, it has been a great AC.
                              by
                              Response from Toshiba Lifestyle TeamJul 29, 2021
                              Hi JOHNNY. We appreciate your review about the Toshiba 8,000 BTU 115-Volt Smart WiFi Touch Control Window Air Conditioner with Remote RAC-WK0812ESCWR. We are thrilled to hear that your AC is working great and keeping you cool! Enjoy! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                              • Verified Purchase
                              2 found this review helpful
                              My kitchen and living room would not cool even with...
                              My kitchen and living room would not cool even with my central air so I had it mounted in kitchen window it did the trick my house is very cool and comfortable now
                              by
                              Response from Toshiba Lifestyle TeamJul 29, 2021
                              Hello HomeDepotCustomer. Thank you for reviewing the Toshiba 8,000 BTU 115-Volt Smart WiFi Touch Control Window Air Conditioner with Remote RAC-WK0812ESCWR. We are overjoyed to learn that your AC is keeping your kitchen and living room cool! Enjoy! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                              • Verified Purchase
                              Very simple installation! The only complications I encountered were from my own error, totally un...
                              Very simple installation! The only complications I encountered were from my own error, totally unrelated to the product. I would strongly recommend supporting the unit, or yourself, during installation. I was thankful I had installed a support brace prior to mounting the unit into the window.
                              by
                              Response from Toshiba Lifestyle TeamJul 14, 2021
                              Hi Jake. Thanks for reviewing the Toshiba 8,000 BTU WiFi Touch Control Window Air Conditioner RAC-WK0812ESCWR. We are happy that your AC is working great! Enjoy! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                              • Verified Purchase
                              • Recommended
                              Does a good job keeping things cool, but has some flaws that need to be addressed.
                              About a month ago my previous AC died and I really didn't have much time to thoroughly research a replacement, so I ended up down at HD and picked up this Toshiba 8000btu window air conditioner. The old AC was 6500btu and this one is 8000btu and the difference is easily noticeable. The AC is relatively quiet as long as you mount it with some sort of material under it so it dampens vibrations. It would have been nice to save a few bucks if Toshiba sold a version without wifi since i'm not big on IoT devices. My one hangup with this AC is the labels on the front panel. Like i said, i've had this unit for about a month and already the labeling for the power button and half of the filter indicator labeling has vanished. I mean seriously Toshiba... did you guys use an ink jet printer or something? I'm going to be contacting Toshiba after the holiday weekend and i expect them to do the right thing and send me a replacement panel.
                              by
                              Response from Toshiba Lifestyle TeamJun 2, 2021
                              Hi AndrewLB. Thank you for your feedback about the Toshiba 8,000 BTU Smart Window Air Conditioner RAC-WK0812ESCWR. We are sorry that the display panel is hard to read, and we can help. Drop us a line at ToshibaCustomerCare@hartehanks.com and reference case number 111280253. Enjoy your day! Toshiba Customer Care. (BBB A+ Accredited Business) toshibalifestyle
                                • Recommended
                                2 found this review helpful
                                Turn off by itself
                                I bought it on 6/22/20. From before 3 months the noise of the engine started to go down and up suddenly. Then it would turn off by itself and after a while it would turn on or I would do it manually. I never reported for believing that it was his system of normal function until yesterday that it did not turn on anymore. wow not last long, sad to lose my $.
                                by
                                Response from Toshiba Lifestyle TeamJan 13, 2021
                                Hello Rmglez: Thank you for your review of the Toshiba RAC-WK0812ESCWR 8000 BUT 115V Smart Wifi Window Air Conditioner. We are sorry that your A/C does not exceed your expectations. We would love to walk you through some troubleshooting steps to get it to cool as it should! Contact us today at 800-842-1289 and reference case # 111212391. (BBB A+ Accredited Business) toshibalifestyle
                                  4 found this review helpful
                                  DO NOT BUY
                                  The unfortunate thing about this AC unit is that it does not properly drain. I seems to have a design flaw. The drain hole is at the highest point of the bottom cover as opposed to the lowest point preventing the unit to properly drain causing the fan to continuously kick up the water all over the unit. Also creating more unwanted noise on the inside of the house. With the extra water submerging the outside coils this also prevents longevity of the unit and corrosion will occur. So on the first unit I tried to drill a hole and broke the Freon line. $$$ The Home Depot only has that unit in stock so tried another one. This time I was able to insert a flexible plastic tube to assist with the drainage, only to get up in the middle of the night and suck on the tube to start the siphoning of the water and man its a lot. This unit was designed not to last so you buy more..
                                  by
                                  Response from Toshiba Lifestyle TeamAug 28, 2020
                                  Hello MMerry.

                                  Thank you for contacting Toshiba Customer Care and for your review of the 8,000 BTU 115-Volt Smart Wi-Fi Window Air Conditioner. We're sorry to hear of the inconvenience you faced. Kindly contact us at (855) 204-5313 and provide the case number 111152059.

                                  We look forward to hearing from you.

                                  Toshiba Customer Care.
                                  BBB A+ Accredited Business toshibalifestyle
                                    20 found this review helpful
                                    Showing 1-30 of 2,224 reviews

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                                    Heater Included

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                                    Voltage (volts)

                                    115

                                    115

                                    115

                                    115

                                    Window Type

                                    Double Hung, Single Hung

                                    Single Hung

                                    Double Hung, Single Hung

                                    Double Hung, Single Hung

                                    Air Conditioner Features

                                    Filter Light Reminder, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled

                                    No Additional Features

                                    Filter Light Reminder, Self-Diagnostic Tools, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled

                                    Filter Light Reminder, Timer, Wi-Fi Enabled

                                    Included

                                    Remote Control

                                    Window Venting Kit Included

                                    Remote Control, Window Panels

                                    Remote Control, Window Panels