Customer Reviews for US Stove Wiseway 2,000 sq. ft. 40,000 BTU Non Electric Gravity Fed Pellet Stove

Delivery was right on time! This was a well packaged product and easy to finish assembling. It is light enough to move by myself using a dolly. I have set it up outdoors and seasoned it with some fires. We are looking forward to getting it installed.

excellent product it will getter done

Smokes out my whole house. Also the pellets get clogged and down continuously flow. Biggest waste of $1600 I have ever spent.

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We were very excited for this pellet stove but unfortunately it did not heat out 1700sq foot house. In a tiny home it would probably be perfect but in a home with 2 floors it barely heated the first floor.

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I bought this stove due to power outages in the winter. It was hooked up last October and I have had nothing but problems. Within a month the primary burn chamber completely burnt out, literally looked melted away. Didn't know until after purchasing that soft wood pine pellets are recommended, but was told it would burn ANY pellets. IT WILL NOT BURN HARDWOOD PELLETS, which is all that is available in WV! They will catch on fire,and a few will burn; but the majority just smolders, causing massive amounts of smoke and filling up my home. I am allergic to wood smoke, so this was not good!! Have tried different brands of pellets, nothing will burn. This replaced an outdoor wood stove which I no longer have, I have been without heat since November!! I DO NOT RECOMMEND THIS STOVE!!

This pellet stove won't stay lit the pellet box is design wrong and it smokes real bad I wish I could have tried it before I bought it

I am very pleased with my stove. It works exactly as expected. One thing very important, you must have an exhaust vent that either goes straight up through the roof, or through the wall with no more than 2 elbows. Air flow is very important! I filled my house with smoke because I had 3 elbows in the vent pipe. The stove is well built and solid. Looks like a WORK of MODERN ART in my living room.Writing this review in my warm house, next to my Wiseway Stove.

The US Stove Wiseway Gravity Fed Pellet Stove is an asset to my heating system in my home. It allows me to cut down the thermostat saving on my energy bills while providing an additional kind of warmth that is beyond compare.

Does not put out 40,000 BTU! The manual that comes with the stove states that an independent “official” test rated the stove between 7000 BTU and 20,000 BTU. I have a straight 12 foot flue, outside air hookup and have adjusted the burn box, even 20,000 BTU is doubtful. Stove is a gimmick. Avoid it!

I returned item before installation. The flue was not standard size pellet pipe, which would require a custom fit. The primary burn pot would not hold pellets without a custom fit. I did not start a fire as it appeared to work at all would burn a lot of pellets.

The stove won't stop smoking from various areas of the stove. May return

love this stove looks good and works great

I baught my stove last year.. I found out puting a non draft chimney top on was very important! Adding a damper is important too. These stoves kick off really great heat. I heat my whole house! No breakable parts! Love this! If installed properly.. No smoke comes in house. I am a girl and installed it by myself. Also not.. Make shure out side pipe is at leadt 10 feet above roof line! I am getting another one for my cabin! If your old like me.. I use a small soup pan to fill the back so i dont have to lift the heavy pellet bags! Home you enjoy yours as much as i do! Thank you to the man that invented this stove. I have finally found a great pellet stove! I live in north east Iowa. Trust me we get some cold weather cause the Canadian swath goes through here!

Before we bring this stove into the house, we have tried it several times outside between rain storms. We have had the following problems. Can someone from US Stove help me address these issues? 1. The stove smokes very badly in the beginning to the point where there is no way we can have this stove in our house. We have been trying it out outside with no stove pipe attached. I am following instructions to use a propane torch and to wait for the temperature to reach 200F to get the draft going before opening up the pellets and letting them drop. 2. The maximum temp that the stove reaches is 550F. The videos I watched and literature I read before purchasing the unit stated that it gets to 700F. I was expecting 700F so that it will heat my 2000 sq ft house. Is 550F enough for 2000 sq ft. 3. On a calm day, no appreciable wind, after reaching max temp and letting it stay at that temp for 1 hour, if I open the damper slider to bring the temp down which I know with this stove is the opposite of what normally happens when a damper is opened, smoke starts to come out of the small pellet chamber just above the burn basket area. Closing the damper slider stops the smoke. In the installation guide, it is stated: "Apply adhesive side of insulation rope to the top edge of the hopper opening, and then fold the rope over the hopper opening edges." This is not how any of the gaskets were pre-installed on the unit by the manufacturer, and the gaskets that were pre-installed are much smaller diameter than the gaskets pictured in the install guide. Is this why the stove is smoking and can the proper gaskets be provided if so. 4. In the videos I watched before making this purchase, the stove had wheels. This one does not. This one has a flat rectangular plate at the bottom. Even the owner's operation and installation manual for this model # shows a unit that has bars on the bottom where wheels attach. I really wanted this stove to work for us. Very disappointed so far. Please advise.

this is probably the most unreliable stove I have ever owned, mine will never burn longer then one bag of pellets befor you have to clean it, the burnner cage collects clinkers an d it stops burning and smokes the whole house up all the smoke detectors go off, very unreliable to go away and leave it unattended, I have had this stove less then one month, tried different brands of pellets all act the same. I cartainly would not reccomend this stove to anybody.a gross waste of money.

I purchased this stove to heat the shop area. I found it easy to light, it takes less time then the instruction say. Its nice to not have to feed the old stove ever 15 min. When you have to fill the hopper it is up high, it does not bother me. I have had the stove for about 2 months and time will tell. Well pleased with the operation.

Great product!!!

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I purchased this stove as a backup heat source for when the power goes out in the winter due to ice storms. I would give this stove a 5/5 stars, except there is an issue with pellet feed. This stove is gravity fed, and uses no electricity to feed the pellets into the burn chamber. Due to the design of the pellet hopper, occasionally the pellets do not move to the pellet chute. If you check on it periodically, or keep the hopper full, you have no issues. It's when you let the hopper run low that the stove can go out.

Great stove, Good for off grid use

very very nice pellet stove works well

I haven’t had the stove very long, but Inhave been using it with different brands of pellets and adjusting the basket width. I have only had access to hardwood pellets. So far it’s working fairly good, except the basket seems to ash up after a while, even if the ash tray is not full. The fire then dies out. I have spread the grate basket, but have not been able to figure out how to solve this issue. I would recommend the heater, but some other people have complained about it. If you purchase this stove, it is important to experiment with different pellets and the grate openings.

Stove came in damaged crate. Stove parts are bent. Stove parts are missing.

My husband put this stove together in about 15 minutes and once he got the pipe kit put together we were burning with pellets in no time. Steady, even heat that is very comfortable. Love!

The pellet stove has a unique, attractive design and looks nice in a home setting. It is a conversation piece to say the least. As for installing, it was quite easy. Heating our 2,000+ sq. ft. house is not a problem for this stove. We clean it out twice a day which is simple to do. Finding the pellets that we like the best seems to be our challenge. I would not want to revert back to conventional heating. This stove meets our expectations and needs.

The Wiseway stove is preforming beyond my expectations. It starts easy and quickly.

It showed up alright but i am having issues about the exhaust system its a 3 and a half stove pipe and nobody carrys the pipes for it and the ones who do are charging outrageous prices for the pipe

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