Wiseway 2,000 sq. ft. 40,000 BTU Non Electric Gravity Fed Pellet Stove

We purchased this stove from Home Depot and had it professionally installed a few days later. The 1st night, it ran about 500 degrees, but by morning it had cooled to just 325 leaving our home at 42 degrees. I've searched everywhere to see what I could do to fix the issue. Forums didn't help and the email address for Wiseway didn't work either. Here it is Christmas and once again the stove has failed. We dismantled the stove yesterday and cleaned it thoroughly and relit it. It ran awesome for about 6 hours. We only run super premium pellets and a little over 10 feet of chimney. I am so ready to give the stove back!!!

Bought this as we wanted a pellet stove we could “set and forget” without worry about power failures in the winter. The mixed bag of reviews in the web were confusing, but we rolled the dice and purchased from IWAE. Upon arrival, we set up in the yard and lit the stove. There was a ton of smoke on the first burn and we were able to spot some areas that needed tweaking. We also discovered that the instructions are both incredibly detailed and rather confusing (I almost docked a star just for the install guide - calls parts by various names, none of which are used in the diagrams, some steps are incomplete or assume you can read between the lines, and some steps have clearly been translated to English). After some adjustments, we kit it again and there was no more smoke. So we moved it inside and installed. We ran hardwood pellets to start, as they were readily available. They burned fine and produced a decent amount of ash. We then tried Douglas fir softwood as the manual directed. They burned consistently at the right temp. Enter the hard/soft wood blend and trouble begins. The pellets WILL NOT BURN and require as much fiddling and attention to burn as a wood stove. Even when blended with the pellets we love, we have to adjust the burn basket and leave the draft doors wide open to get it to run around 250 (versus the 500 we get with the softwood). We have this in the basement and it heats that area plus keeps our 1200sq ranch in the high 60’s throughout. We would definitely buy this again. Our learnings: Research what pellets are available near you (stay as far away from Lignetic Green Supreme as you can, specifically with THIS stove...but if you can find Northern Warmth Supreme Douglas Fir, BUY THEM) and try a few bags of whatever's available before buying a pallet. YouTube has some helpful resource videos. Read the instructions. Don’t short-cut the ignition process. Keep the hopper more than 1/4 full for best performance.

Wiseway pellet stove eliminates the need for electricity by utilizing a natural gravity feed system that eliminates all of the typical electrical and mechanical parts found in traditional pellet heaters plus it's Quiet. Caution This stove must have a good draft or it will not work properly. You must have a proper chimney system.

Minor quality issues with unit. Gaskets don't seal, gaps in pellet feed/stove box leaking smoke, mounting base bolt had thread damage.Some tinkering needed to help feed and burn effectively. If you like tinkering with ROCKET STOVES, you'll love this challenge. Requires some monitoring periodically to keep working well. Radiant heat would improve with air flow across unit. For now, will weld a shelf to side to set a peltier fan to improve distribution. If centrally located inside a home or cabin, this might work better. Cleaning unit between uses takes more time than conventional pellet stove. Creosote build up seems more prevalent than with other pellet stoves. Keep it above 400° and works better. Use two other pellet and three wood burning stoves before this one. This unit has fun potential!

It's a bear to lite but once its lit, nice quiet warm. Smoke pours out of it around burn pot while starting. Once it hints temp it's fine the trick it to get it hot fast. Still the freedom to have heat without electricity worth all the minor flaws.

I live in Pennsylvania, I have used this for about 1 month now, bought it new from the company that installed my new flu liner (5" 304 stainless) They said I had a great draft and it should run nicely. The stove was light enough for me too move into possission myself and hook up to the flu. Filling the hopper was a difficult for me because my distance from the back wall is only 6" and the hopper is not very wide, so you have to either scoop them in with a large cup or hold the bag up and slowly pour them in, while a bunch spill onto the floor. I was very excited when I first lit the stove and the temperature rose to 700 in about 20 minutes. I ran it all night (about 9 hours) on high while sleeping, When I checked it the next morning the temperature was at 300 and the room was not very warm, I Found that the ashes did not fall through the secondary burn chamber into the ash pan as it should have, when i pulled the secondary burn chamber out, large clumps of ash fell into the ash pan. The next two days that I used this the temperature would not rise as high as the day before, so after the third day I decided to clean it. Apon opening the glass door on the front I noticed a large amount of ashes were piled up in the first bend and the tube where the adjustable draft is. I believe this cut down on my draft. I couldnt get to the next two bends due to no access, so I took an air hose and blew them down the tubes(very messy) lots of ashes, im sure it was enough to stop my draft even more. I then repeated the same process for another three days with a different brand of pellets, same results. I added three ecofans to the stove, but it still isnt enough to help much. The only way I can keep this stove warm enough to heat my small basement to 70 degrees is to run it on high at all times, leave the burn chamber door off for more air flow, knock the ashes from the secondary burn chamber down about every 4 hours, and clean it every day. This means I am cleaning it and using 2 bags of pellets every day. If you have electricity, I would not buy this stove. I feel The only people this would satisfy are those with very small cabins that have no electricty. I have $1650 in the stove with taxes, and am very dissapointed. I would Send this stove back, but the restocking fee that i found on the internet is outragous.

Hello, My name is Michelle and I purchased a WiseWay last year just before summer. It has not even been a full winter and my basket has fallen apart. Two of the bars are no long exiting and the one bar on the side is gone. Is this normal? I am using the slow burn basket now that also came with my Wiseway and my house is to cold. I love my stove but not the fact my basket has fallen apart after just a few months.

Purchased this stove to replace a wood stove to make life a little easier, cutting 5 cords of fire wood has become challenging at our age. Received the stove from Home Depot in February of this year Order, Delivery to the Store and Pickup was easy and quick. Installed the stove used our 6" existing wood stove pipe, connected a 6" to 3" reducer to the top of the stove. Connected a fresh air supply line to the back of the stove. The Wiseway works like a wood stove, it works off of draft so very important to have a fresh air pipe installed. The Wiseway puts out a lot of heat we have no problems heating a 1400 sq ft house. These stoves are designed to use 100 percent Doug Fir Pellet which I have available to me here in Oregon. This stove is very easy to operate. Cleaning is a lot easier then a wood stove clean up, about every 4 to 5 days open the burn chamber and run a ash vacuum up thru the tube to remove any ash that has built up. It you install this stove correctly you should have no problems with it operating properly, I have read feed back from other people who failed to install their stove correctly and have had problem operating it. I would recommend this Wiseway to anyone who wants to make there life a little easier. Reading the Instructions is Very Important Understanding how to adjust the burn basket for your heat range. Very simple to do. I Highly recommend this stove very easy to operate.

The stove came in it seem to be really good high-quality the only problem is when I started it up it was one seam that I’m gonna have to have welded because it leaks

This stove burns extremely well with the correct pellets (noted in previous reviews). The manual recommends Douglas Fir softwood pellets which are difficult to find around Michigan and Home Depot is no help here. They should offer pellets that go with this stove. When I used hardwood pellets or hard/soft blends (many won't even tell you what the pellets are made of) the fire needed lots of fiddling and poking and was constantly belching smoke back into the room.