Customer Reviews for Vitamix Explorian E310 Series 10-Speed Black 48 oz. Blender

Hi Tracey, please call us at 1-800-848-2649, so we can properly assist you.

We are sorry to hear that you are having trouble with your new unit. Please call us at 1-800-848-2649, we would be happy to assist you with it.

Hi there! If your Vitamix shut down while you were blending, it is likely it temporarily overheated. Sometimes the machine may emit a burning odor and/or stop temporarily because its thermal protector sensed that the machine was close to overheating. If this occurs, we recommend turning the power switch off for up to 45 minutes, allowing the machine to cool down or reset. To avoid overheating your machine in the future, be sure to ramp the machine up to the highest speed within five seconds of turning it on to activate the cooling fan in the motor. If you have not done so already, please try to power your Vitamix on today to see if it has regained power. If not, we suggest attempting to power the Vitamix on using an outlet in a different room, as this may sometimes be required to reset it. If you’ve tried the above steps and your machine is still without power, please call us at 1-800-848-2649, we are happy to assist you with it.

Hi! Vitamix containers are not designed to lock into place. Therefore, it is completely normal for the container shift slightly while on the base. When you turn the unit on, you will notice that the container may shift slightly to the right or the left. This is intended, as the motor base is aligning with the container for optimal performance. If you feel more comfortable, you may place your hand on top of the lid while you blend to better secure the container. However, do not press down on the container in an attempt to “lock” it in place, as doing so could cause damage the motor.

Hi there! Often times when blending it may seem like the blades are not moving as the result of an air pocket. If ingredients are not freely circulating, this is a symptom of air getting trapped between ingredients and the blades, which can affect the blending performance. This is easily resolved by the use of the tamper, which will accelerate the flow of food through the blades. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and begin working it in the four corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.

Hello! We are sorry to hear your Vitamix is not working as you anticipated it to. For best results there are some techniques we recommend you follow: Check Your Speed When starting the machine, make sure the Variable Speed Dial is turned to 1(or, the ‘Stop’ position). Turn the machine on and turn the Variable Speed Dial from 1 to the highest speed your Vitamix has within five seconds. The Vitamix machine performs best on High speed to pulverize food and process thick mixtures. Follow Order of Ingredients Place ingredients into the container in the order listed in your Vitamix recipe. If working with your own recipe, start with a base of liquid (water, juice, milk), followed by softer ingredients (tofu, yogurt), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. If you use protein powders, they should follow the ice. Use the Tamper If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and begin working it in the four corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades. If you try these tips and are still having trouble blending, please call us at 1-800-848-2649, so we can further assist.