Customer Reviews for Wyze Wireless Outdoor Surveillance Camera Plus MicroSD Card Includes Base Station
- See clearly at night with 1080p HD night vision
- Capture moments indoors and outdoors with IP65 weather resistance
- Record clips when motion is detected and respond with 2-way audio
Customer Reviews
Feb 28, 2022
Useless as sold
You pay the 1.99 service fee they
Cut the seconds of video so you
Just get no images so you wasted
Your money do not pay them money!
The battery last one day 24/7 recorded
On a PC with 1TB hard drive! This
Has to be hard wired power! They
Will probably go out of business soon!
by
Response from Wyze LabsFeb 28, 2022
Hello and thank you for your feedback, we are always looking for ways to improve our products for our users and will send this feedback up to our team. The USB port on the base is only intended for charging the camera though you may charge the camera by plugging it into a power source. You may read more about this here:
https://wyzelabs.zendesk.com/hc/en-us/articles/360037539752
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360037539752
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Feb 17, 2022
Great camera really easy to install and really fast to...
Great camera really easy to install and really fast to set up the image is clear and night vision is amazing.
by
Feb 12, 2022
Camera needs to be not to far from base, limiting...
Camera needs to be not to far from base, limiting the wireless feature. Night vision is very poor, plus camera view is static. I already have a wyze indoor camera but the outdoor is a poor comparison.
by
Response from Wyze LabsFeb 12, 2022
Hi there, we are very sorry to hear you are experiencing some connectivity trouble and would like to help. The max range between the camera and Base Station varies, but in an open, clear field, they can be up to 300 feet apart. If you have multiple walls, doors, and other structures between each device, then that optimal range will be smaller. We would recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360044228552
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom-right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360044228552
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom-right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Feb 8, 2022
Superb product, easy setup and delivery time was excellent. ...
Superb product, easy setup and delivery time was excellent. Works better than the more expensive system I had. Hope to eventually buy more cameras. You did a super job on the delivery and all.
by
Feb 1, 2022
After 2 charges the battery goes from full to dead...
After 2 charges the battery goes from full to dead in under 72 hours. The charge time is also several hours. Not practical for outdoor home security at all.
by
Response from Wyze LabsFeb 1, 2022
Hello there and thank you for your feedback, we are always looking for ways to improve our products for our users and will send this feedback up to our team. The USB port on the base is only intended for charging the camera though you may charge the camera by plugging it into a power source. You may read more about this here:
https://wyzelabs.zendesk.com/hc/en-us/articles/360037539752
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360037539752
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Jan 30, 2022
Waiting to fully test but seems good so far....
Waiting to fully test but seems good so far.
by
Jan 28, 2022
Cam is great - when it detects. I bought...
Cam is great - when it detects. I bought to observe small animals but more often camera only detects people. Once in a while it may detect animals for a day then stops. Only reason for low rating. If it worked as needed it would be higher rating. While good pics I can livestream but even with Wyze support team they are not able to correct issue.
by
Response from Wyze LabsJan 28, 2022
Hello, we are sorry to hear about your experience with our team and would like to look into this. If you are up for it, could you please send us a message with your support ticket number so we may take a look and try to help?
Jan 26, 2022
They just don't have any recording time 12 seconds is...
They just don't have any recording time 12 seconds is not enough
by
Response from Wyze LabsJan 26, 2022
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Jan 21, 2022
Garbage
This is absolutely garbage. Tried everything they say to setup...still doesn't work. You try calling support, they just keep playing the messages. Waste of money.
by
Response from Wyze LabsJan 21, 2022
Hello, we are sorry to hear about your experience with our team and would like to look into this. If you are up for it, could you please send us a message with your support ticket number so we may take a look and try to help?
Jan 18, 2022
Stay Away
Quit working after 3 days, Wyze tech support do not speak English, returning to Home Depot
by
Response from Wyze LabsJan 19, 2022
Hello, we are sorry to hear about your experience with our team and thank you for your feedback on this. We are always looking for ways to improve the Wyze app. If you have any questions or concerns, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help.
Jan 18, 2022
Easy setup and installation. So far so good, very pleased...
Easy setup and installation. So far so good, very pleased with connectivity and video/audio quality
by
Jan 14, 2022
Works great, used YouTube video to set up its faster...
Works great, used YouTube video to set up its faster to use than the app instructions. Camera is very clear and night vision is detailed.
by
Jan 13, 2022
Werks well. Ez to set up and use...
Werks well. Ez to set up and use
by
Jan 13, 2022
I bought it to use as a portable indoor camera....
I bought it to use as a portable indoor camera. It produces excellent photos.
by
Jan 13, 2022
Performs well
This unit performs well. Video and battery life are very good. I use it to keep an eye on my chickens.
by
Jan 12, 2022
Great cameras for the home! Easy to use and set...
Great cameras for the home! Easy to use and set up with the app!
by
Jan 6, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Jan 5, 2022
by
Jan 5, 2022
Simple, inexpensive and pretty dependable
The base setup with one camera was easy to set up and add to my existing wyze application. Got it all up and going in time for a trip we took so we could keep an eye on our driveway and side door while we were gone. Not even utilizing it's full capabilities such as as portable setup. I bught a second camera for it nearly immediately.
by
Dec 30, 2021
by
Dec 30, 2021
by
Dec 29, 2021
Do not buy this camera.
Motion detector does not work. Set up instructions are terrible.
by
Response from Wyze LabsDec 29, 2021
Hello and thank you for your feedback on the Wyze Cam Outdoor! We are very sorry to hear the event videos are running into some trouble and would like to help. We would recommend adjusting the sensitivity of the motion detection to see if this helps with the event video issue you are experiencing. We would also recommend taking a look at this article for some tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360048169631
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360048169631
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Dec 29, 2021
by
Dec 29, 2021
Nice Little Camera
Nice little camera for the cost.
by
Dec 28, 2021
Didn't have a chance to try it. Opened it and...
Didn't have a chance to try it. Opened it and noticed there were parts missing. The camera itself looked dirty and used. Looked like someone pulled a switch on the store. They were nice enough to refund my money.
by
Response from Wyze LabsDec 30, 2021
Thank you for giving us a chance, we are sorry to hear that there are missing parts from your device. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help with the issue you are experiencing. Thank you for your feedback and have a great day!
Dec 28, 2021
Great for keeping tabs on mil’s driveway! Setup was...
Great for keeping tabs on mil’s driveway! Setup was harder than it should be because they don’t support 5G networks. Great value for what it can do!
by
Dec 24, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Dec 24, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Dec 24, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Dec 23, 2021
by
Frequently Bought Together
Price:
$79.98
