Explore a snapshot of some of the most popular questions customers ask us about how we handle privacy and the information we collect. Read the full Privacy & Security Statement for more detail about our privacy practices.
You can also:
Send us a request at the Exercise My Privacy Rights hub.
Manage how we market to you at My Preference Center.
Contact us if you have questions. We're here to help.
There are 3 ways we collect your information: directly from you, passively, and from third parties.
Our goal is to make sure your information is safe and secure. We use Secure Sockets Layer (SSL) technology to encrypt and transmit your information to our secure server.
You can manage your marketing preferences at any time or submit a request to review, correct or delete your information. You may also opt out of having your personal information sold for valuable consideration or shared or used for certain targeted advertising. You may also limit the use and disclosure of certain sensitive information only to certain purposes permitted under law.
We collect your information to provide the most seamless and personalized shopping experience possible. Here are examples of the information we collect:
Identifiers, including name, email address, phone number, username, physical address, and more.
Demographic information, including age, race, ethnicity, and gender.
Internet activity, including browsing history, search history, and information about your activities when using our in-store WiFi.
Commercial Information, including products or services purchased, reviews, and where you shop.
Payment information, including credit or debit card, check, PayPal, or gift card.
Location information, including IP address or mobile device location information.
Employment information, including your profession, trade, or line of business.
Video and audio recordings, including in-store CCTV and customer care calls.
Biometric information, including facial recognition.
Property information, including home and property measurements, square footage, and ownership information.
Inferences, including preferences, interests and other characteristics.
We may also collect some information that may be considered sensitive under certain privacy laws, including, in certain cases, account login credentials, race/ethnicity, government identification numbers, biometrics, and precise geo-location.
You can read more about what information we collect in our full Privacy and Security Statement.
There are 3 ways we collect your information:
We collect information directly from you. You provide us with your information when you visit our stores, register for an account, make an online purchase, or rent equipment.
We collect information from you passively. We use tools like cookies to collect information when you use our websites or interact with our emails.
We collect information from affiliates and third parties. This includes shipping companies, installers, service providers, social media platforms, and more.
You can read more about how we collect your information in our full Privacy and Security Statement.
We may disclose your information with select third parties for our business purposes or as legally required. Some examples include:
We disclose your information with vendors we work with, including delivery service providers, shipping and mailing vendors, and warranty service providers.
We disclose your information with financial services companies, including The Home Depot Credit Card and home improvement loans.
We disclose or share your information with advertising and marketing partners to manage and deliver advertising and understand your preferences. We may disclose or share information that does not directly identify you (such as your device identifier, IP address, or other information associated with your online browsing activities) with select third parties for their and our advertising and marketing efforts.
We disclose your information to prevent fraud or collect debts.
We disclose your information at your request, such as providing your information to a third party, such as an installer or joint marketing partner that you direct us to share it with.
We use your information to improve your experience, process your information, and keep things running smoothly.
We provide you with products, including order fulfillment, contest or sweepstakes entries, registration, returns, and product reviews.
We improve our business, products, and services, including optimizing our websites and apps and improving store layouts and purchasing experiences.
We personalize your experience, including recommending products and updating inventory to match demand.
We monitor for fraud and asset protection purposes, including processing and tracking returns and confirming the identity of customers renting tools and equipment.
We advertise to you, including supporting targeted advertising for select third parties and sending you promotions, newsletters, and information from other select companies we think you might find interesting.
You can read more about how we use your information in our full Privacy and Security Statement.
You can manage your marketing preferences to tell us how you would like to receive our marketing communications, including email, calls, text messages, direct mail, and catalog mailings. Please allow sufficient time for your preferences to be updated. You can read more about managing your marketing preferences in our full Privacy and Security Statement.
You may submit a privacy request to review, correct, or delete the personal information we collect; opt out of having your personal information sold for valuable consideration or for being shared or used for certain targeted advertising; or limit the use of certain sensitive personal information. To exercise your privacy rights, please visit: Exercise My Privacy Rights.
Our goal is to make sure your information is safe and secure. We use Secure Sockets Layer (SSL) technology to encrypt and transmit your information to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
However, no security measures are perfect. We cannot promise that our websites or apps will be completely safe. Since access to personal information in your account(s) is protected with a password, we recommend choosing a unique password and avoid sharing it with anyone.
You can read more about our security measures in our full Privacy and Security Statement.
In order to collect your information online, we use digital tracking tools, including cookies and web beacons. The third-party companies we partner with might also use tracking tools on their web properties. You can control our tracking tools by disabling browser cookies and flash cookies.
The tracking tools we use include:
Browser and flash cookies, which send text files to your computer or device to identify your browser or store information and settings.
Server logs, which record information about your device, browser, or operating system.
Web beacons and pixels, which collect information about how you interact with content.
Application software, which collects information about how you interact with our apps.
We use these tools to:
Identify new users and recognize returning customers
Understand how you accessed our digital services and keep you logged in
Personalize your experience
Identify your location
Optimize our websites and apps
Make product recommendations and provide advertising content
Better understand our audiences and customers
Provide correct pricing and ads for your local store
You can read more about our tracking tools in our full Privacy and Security Statement.
You can contact us about our Privacy and Security Statement using one of the below: