Window Replacement in Fernandina, FL

April 27, 2016

Everything was done in a very professional manner and timely fashion. The installer, Greg, was great. He made sure everything was done to a high standard. I was very impressed with his crew and the installation was done in a timely manner with little disruption to our day. Thank you.

- Jean45

Fernandina, FL, 32034

February 12, 2016

The installer had an excellent group of workers with a great attitude and product knowledge. The installation went very well and the windows made a great improvement to the appearance of the property. The operation of the windows is very easy and makes for easy maintenance.

- Stan2016

Fernandina, FL, 32034

October 1, 2015

We contracted HD to install 9 windows on April 28 to replace the original circa 1954 single pane aluminum windows. The salesman wrote the contract but did not do an inspection of the home. Another person came and did the exact measurements and did not inspect either. When the windows came in, they were made incorrectly ( no nail-on fin ). Re-ordered windows and only 8 of the 9 were ordered. When the 9th window finally arrived it was made wrong again. In the interim, we contracted HD to install 4 more windows. They came in incorrectly and were reordered. When the installer removed the vinyl siding for the first window, he discovered that the old window flanges were covered by 4 layers of siding including 1 inch of plaster. He had to cut back all of these layers to remove the old and access the studs. When the new windows were put into the holes they did not go in far enough to reach the interior walls therefore requiring all the window openings to be re-plastered inside the house and consequently all window sills to be replaced and painted. The exterior had to be built back out to match the rest of the walls. Needless to say this entire process took a great deal of time - 4 1/2 months to be exact. Throughout this process there was very little contact from the site supervisor. The At Home Services people did contact us several times but never had the correct information nor the timeline of events that had occurred. We believe a lot of this could have been avoided if proper inspection had taken place and the correct windows had been ordered. The inconvenience of having our home in various stages of disarray due to the lengthy construction process was unacceptable. We are happy with the end result, at least to this point. We are extremely grateful to the installer for taking great care of our house under very difficult circumstances. He was the only shining star on this project.

- Guy

Fernandina, FL, 32034

February 4, 2015

Had four windows in front of house that had gone bad. I had salesman come out with different windows and styles. Once selection was made order was process and windows came in on schedule. Craftsmanship of window install was terrific and Installers were courteous and professional. 5 stars!

- James

Fernandina, FL, 32034