Appliance Delivery & Installation
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Appliance Delivery Done Right
Find Tips & Information for a Smooth Delivery Day
Appliance Installation Requirements
Refrigerators
Washing Machines
Electric Dryers
Gas Dryers
Dishwashers
Over the Range Microwaves
Electric Ranges
Gas Ranges
Prepare for Delivery
Home Delivery Checklist
• Check the specifications section for your appliance on its product page to ensure it will fit the intended space
• Measure any doorways, hallways and stairways in the delivery path to be sure they are wide enough to accommodate the appliance
• You must have an adult age 18+ present at your delivery time to sign for the appliances
• Installers cannot use existing connection parts for new appliance installations
Prep Your Delivery Area
• Verify there are less than (3) flights of stairs to get to the install location (not applicable if elevator is available)
• Clear the inside path to the installation location of any obstacles, rugs, furnishings and personal items
• Ensure outside path for delivery is free of snow, ice and any debris
• Empty and disconnect any existing appliances you want hauled away
Delivery Day Made Easy
Delivery Day Made Easy
• You will receive a text or phone call the evening before your delivery
• A 4-hour arrival window will be set
Note: To receive texts and/or email updates, please ask an Associate.
Safe Setup
• The delivery team will uncrate, set in place, level and connect your appliance
• The team will test the appliance for functionality and inspect it for damage
• Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage
• Additional charges may apply for the installation of some over-the-range microwaves, gas appliances and dishwashers
• Once delivery is accepted by a customer, product may be returned if defects and/or damages are identified and reported to The Home Depot within 48 hours of delivery day by calling 1-800-455-3869
Clean Removal
• The delivery team will dispose of all new appliance packaging
• Replaced appliances will be moved or hauled away If you have opted for the additional service and they have been emptied and disconnected
Frequently Asked Questions
Verify that all appliance installation requirements have been met (including dimensions and necessary parts), there is a convenient and clear unloading zone, there is nothing restricting access to the installation area, and an adult 18 years or older is present at delivery time.
Make sure your appliance is examined and tested before the delivery agent leaves. If you notice any damage or your appliance is not working correctly, raise any issues at the time of delivery with your delivery agent. Any returns must be submitted within 48 hours of delivery.
The delivery agents are not licensed carpenters, plumbers or electricians. To ensure a successful installation, all electrical outlets, water and gas shutoff valves, and cabinetry must be available and compliant with appliance requirements and local codes prior to your delivery.
Appliance stacking is available in some areas but is not included in the basic delivery rate. Any appliances that you wish to stack require a compatible stacking kit to be purchased at the same time as your order. Please contact our Appliance Support Hotline at 1-800-455-3869 with questions.
Basic installation service does not include hook-up or removal of built-in cooktops, built-in wall ovens, drop-in appliances or range hoods. Commercial or built-in refrigeration (i.e., refrigerators with the compressor on top or oversized units) cannot be installed, removed or hauled away. If you would like to have a built-in appliance installed, please utilize our Pro Referral marketplace.
No, gas appliances cannot be connected to propane and delivery agents are not licensed to install liquid propane.
Please contact the Appliance Support Hotline at 1-800-455-3869 to reschedule your delivery. If you do not accept delivery within 30 days of the unit(s) arriving at the delivery facility, your order will be cancelled and any item(s) will be returned.
Appliance Buying Guides
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Appliance & Delivery Installation
Your home is ready for new appliances and The Home Depot is here to help. Our appliance delivery and installation team make it easier for you to upgrade the kitchen, laundry room and other living spaces.
Enjoy professional delivery and installation services on appliances. Delivery cost applied in cart.
We'll handle everything from delivery and uncrating to setup and connection of your new freestanding appliances. If you need additional appliance parts, we can bring them along.
Once everything is completed, we'll also remove packing materials and make sure your home is restored to its original condition so you can get back to enjoying your new upgraded appliances.
The Home Depot is your store for top brand appliances, delivery and installation. We’re committed to making your appliance buying experience simple, safe and hassle-free.
Customer Service & Purchase Information: Qualifying purchases include: Refrigeration, Laundry, Dishwashers, Cooking appliances, HDPP in addition to Installation and Parts/Accessories that accompany Depot Direct purchases, floor care and clearance appliances.Haul away of old appliances at additional charge. Offer valid only at participating stores in U.S., Guam and Puerto Rico The Home Depot® stores and on select major appliance purchases on www.homedepot.com. Delivery fees vary by zip code. See Store Associate for further details.
Appliance Installation Requirements
Basic hook up service does not include hook up or removal of built-in cooktops, wall ovens, drop-in appliances, range hoods and air conditioners. Commercial or built-in refrigeration (i.e. refrigerators with the compressor on top or over-sized units) cannot be installed, removed or hauled away. The installation must comply with local codes, or in the absence of local codes, with the National Fuel Gas Code and the National Electric Code.
Delivery Day Made Easy
Track your delivery when you text TRACK to 433768 and receive a link to your Delivery Tracker.
