Hubspace FAQ

The Hubspace app is available in the Apple App Store and the Google Play Store. Just search on “Hubspace” from your mobile phone.

No, the Hubspace app does not require credit card information or any subscription fees to operate. If you are receiving a prompt to enter credit card information or asked for payment to operate Hubspace products, please ensure you have installed the “Hubspace” app and delete any others.

The Hubspace app currently runs on:

• iPhones and iPads currently running iOS 14.x, 13.x or 12.x.
• Android devices running Oreo 8 and above.

Note: The supported versions of OS will change over time because new versions are released by Apple and Google. Users should keep their devices up-to-date with the latest available OS version.

The Hubspace app requires access to Bluetooth for adding Hubspace products and controlling them when Wi-Fi is not available. You do not need to pair your Hubspace products with Bluetooth.

Android mobile phones and tablets require GPS Location access to be enabled to use Bluetooth and to set up Wi-Fi.

Location access is not required to operate Hubspace products in general, but required for some specific functions, such as sunrise/sunset scheduling. Information provided when you enable location services can be helpful for product development and support and diagnostic services. For more information, please see the Hubspace Privacy policy.

Camera access is required to scan QR Codes.

1. Download the Hubspace Mobile App from the Apple App Store or Google Play Store.

2. Open the Hubspace Mobile App.

3. Create your Hubspace account.

4. Tap the + icon in the app to add a device.

5. Scan the QR code on the new Hubspace product.

6. Connect your Hubspace product to power (if you haven’t done so already).

7. Follow instructions in the app to set up Wi-Fi.

Yes, you can do so for lighting and ceiling fans.

1. In the Hubspace app, tap the + icon.

2. On the Scan Device screen, tap the search button on the bottom of the screen.

3. Follow the instructions in the Hubspace app for adding your product.

4. When the product or products are ready to be added, the Hubspace app will list the product(s). Lighting products will blink to indicate they’re ready to be added.

5. If multiple lighting products are found, you can tap the blue information button on a specific product to cause that one product to blink.
   

6. You can then name the individual products and add them to your network.

The Hubspace app will only display Wi-Fi networks that your Hubspace product can detect. Hubspace products require access to a 2.4GHz Wi-Fi network.

If you don’t see your Wi-Fi network listed, make sure your Wi-Fi router has a 2.4GHz network enabled. Also, check whether your Hubspace product is within range of your Wi-Fi signal.

The Device Settings page contains information about your Hubspace product, including the name you chose when you set up the device and its Wi-Fi network.

This page may also have additional settings for your device. For example, you can use this page to specify names for each outlet on a multi-outlet smart plug or change the device’s location. These options will be listed at the top of the page.

To access the settings for a device:

1. Tap the name of the device. The device controls will be displayed.

2. Tap the Gear icon in the lower right corner. The Device Settings page is displayed.

Yes. You have three options for setting the behavior of a light after a power outage:

• Default Mode
  - After a power outage, the light is always powered on and set to the temp/brightness from when last on. Preferable for lighting also commonly controlled with a physical switch.
• Protect Sleep Mode -
  After a power outage, the light is kept at
  its
  previous on/off status and setting.
  If the light was off before the outage, it will remain off when power is restored. This option may be preferable for lighting used in a room where people sleep.
• Safety Mode -
  After a power outage, the light is always powered on to 3,000K/100% brightness when power is restored. Preferable for lighting not commonly controlled with a physical switch.

To make your selection in the Hubspace App:

1. Select a lighting product.

2. On the Lighting Controls screen, select the Settings Gear Icon.

3. On the Lighting Settings screen, select Power-On Behavior.

4. Then, choose from Default Mode, Protect Sleep Mode, or Safety Mode.

To remove a device from your Hubspace account:

1. In the Hubspace app, tap the name of the device. The device controls will be displayed.

2. Tap the Settings Gear icon to display the Device Settings page.

3. Select Remove Device.
   

4. Follow the instructions on the screen.

Yes. Just tell them to scan the device’s QR code and they’ll see a message confirming that they want to transfer the device from another account.

Hubspace products work with Alexa and Google Assistant. There are a number of ways to link your Hubspace account to either of these services:

From Hubspace:

In the Hubspace app, select the Hubspace icon:

1. Select the Integration tab.
   

2. Select the service you want to use. You can use both Alexa and Google Assistant. However, you will need to add one at a time.

3. Follow the instructions on the screen.

From the Alexa app:

Using the Alexa app to sync with Hubspace:

1. From the Alexa app, add the Hubspace Skill to your Alexa account. For information on how to add a skill, please follow the instructions in the Alexa app.

2. Follow the prompts to enable the Hubspace Skill and link your accounts. You will need to sign in to your Hubspace account.

3. Follow the prompts to discover Hubspace products you have already set up.

From the Google Home App:

1. From the Google Home app, add the Hubspace Action to your account. For information on how to add an action, please follow the instructions in the Google Home app.

2. Follow the prompts to enable the Hubspace Action and link your accounts. You will need to sign in to your Hubspace account.

3. Follow the prompts to discover Hubspace products you have already set up.

1. 
   On the Account sign-in screen, select Forgot Password.

2. 
   Enter the email address associated with your Hubspace account.

3. 
   You’ll be sent a reset link that will take you to a page to enter your new password.

Note: If you are already signed into your account, you will need to log out to get to the Account sign-in screen.

Yes. Hubspace allows multiple mobile devices to access the same account, allowing you to easily share access to your Hubspace products with people you trust. To share your account with your trusted friends and family, ask them to download the Hubspace app and then provide them your Hubspace credentials.

Yes. You can schedule devices to turn on and off at specific times on a daily basis or on individual days of the week. To create a schedule:

1. 
   Tap Schedules.

2. 
   On the Schedule screen, tap the + button.

3. 
   Select a product you want to schedule.

4. 
   If you want to schedule a product action for multiple days, tap Add Event in the Multiple Days section. Next, select the days you want to schedule. Finally, set the times for the settings you want to schedule, then tap Create.
   

5. 
   If you want to schedule the device on specific days, tap Add Event in Individual Days section. From here, you can set schedules for each day.

Yes. When you are setting a time for a product action, select the Sun icon. You can specify how long before or after Sunset/Sunrise you want your start and end time. You may be prompted to specify a location for your device.

Yes. Hubspace allows you to place your products in groups and control them together. The controls that are available will be determined by the different products that you place in the group. For example:

• If you create a group that consists of products with similar controls, such as RGB lights, you will be able to operate a number of features from this group. In this case, you would be able to manage the power, brightness, temperature, RGB color selection and presets for the entire group.
• If you create a group that consists of products with different types of controls, such as an RGB light, a smart plug and a ceiling fan, you will be able to operate only the controls that are common to all products. In this case, you would be able to turn power on and off to the group.

Products that are placed in groups can still be operated individually.

To create a group:

1. 
   On the Home page of your Hubspace app, tap + in the upper right corner.

2. 
   Select Create Group.

3. 
   On the Create Group page, provide a name for your group and select the devices you want to add and tap Create.
   

Your new group will be listed on the Home page. Tap the Group name to access the common controls for the group.

• If you’d like to access the individual devices in the group, tap the Devices link.
• If you’d like to add or remove devices from the group, tap Edit Group.

The Privacy Policy and Terms of Service are available on the Info menu.

Yes, the Hubspace app allows you to set up and control multiple Homes.

At the top of the Home screen in the Hubspace App, select the name of your current Home. A pop-up menu provides options to manage and create your Homes.

• After you create a new Home, you’ll be able to add new devices to your Home. Note that you cannot share devices among Homes.
• If you delete a Home, all devices associated with that Home will be removed from your account.
• To choose between your different homes, tap the name of your current Home at the top of the Home screen.

Hubspace products do not work when connected to electrical circuits with traditional dimmers installed on the circuit. Hubspace products require full wall voltage to operate, and control the lighting brightness via controls in the app. A traditional dimmer switch dims conventional bulbs by lowering the line voltage on the circuit, which will cause Hubspace products to lose power and drop offline.

Google Home supports a number of different voice commands for Hubspace products. You can ask Google to control products by their product type, such as “Light”, or by a name you give the product, or by a Google Home group a product belongs to.

Lighting:

To turn a light on or off just say something like “Hey Google…"

• Turn the light on
• Turn off the kitchen lights

To change the light’s brightness, try commands like “Hey Google..."

• Set the light to 30%
• Make the living room lights brighter
• Dim all the lights
• Turn the kitchen light all the way up
• Turn the light all the way down

To change the light’s Temperature, try commands like “Hey Google, change the light to…"

• Ivory
• Daylight
• Cool White
• Warm White
• Incandescent
• You can also choose a numerical value, such as 3500 or 5000. The range varies depending on your light. Check your Hubspace app for your light to see what range is available.

If your light supports RGB values, you can ask Google to change the light’s color. Try commands like, “Hey Google…"

• Turn the living room lights blue
• Change the lights to red
• Make the light green

Smart Plugs and Landscape Transformers:

You can ask Hey Google to control products by their product type, or by a name you give the smart plug (such as “lamp”), or by a Google Home group a product belongs to. Try commands like, “Hey Google…"

• Turn on the smart plug
• Turn off the transformer
• Turn on

Ceiling Fans:

In Google Home, your Ceiling Fan and Light will be displayed as two separate products: a Fan and a Light. Please make sure these products have different names from each other.

Fan Commands

Power:

• Turn on/off
• Turn on/off

Fan Speed and Comfort Breeze:

• Set to speed 1. (You can also say speed 2, speed 3 or speed 4.)
• Set to low/medium/high/highest
• Set to slow/medium/fast/fastest
• Set to Maximum/Minimum
• Increase/Decrease
• Increase/Decrease speed
• Turn On/Off Comfort Breeze
• Turn On/Off Comfort Breeze on

Light Commands

Power:

• Turn on/off
• Turn on/off

Brightness:

• Set to Maximum/Minimum
• Set brightness to Maximum/Minimum
• Set/Brighten/Increase/Decrease/Dim to a percentage or number. For example, “Hey Google:"
  • “Set to 10%”
  • “Set to 50%”
  • “Dim to 25%”
  • “Brighten to 33%”
• Brighten/Increase/Decrease/Dim by a percentage or number. For example, “Hey Google:"
  • “Increase by 5%"
  • “Brighten by 20%”
  • “Decrease by 10%”
• Set brightness to a percentage or number

White Temp (if supported):

• Change to Ivory
• Change to Daylight
• Change to Cool White
• Change to Warm White
• Change to Incandescent

Deadbolt Lock Commands

“Hey Google…

●




is the locked?”

●




unlock .”

Note: You will be prompted to speak your PIN.

●




lock .”

Lighting:

To turn a light on or off just say something like “Alexa…"

• Turn the on
• Turn off the kitchen lights

To change the light’s brightness, try commands like “Alexa..."

• Set the to 30%
• Make the living room lights brighter

To change the light’s Temperature, try commands like “Alexa…"

• Change to Cool White
• Change office lights to Warm White
• Change to Daylight White
• Change the kitchen lights to White
• Make warm
• Make cool

If your light supports RGB values, you can ask Alexa to change the light’s color. Try commands like, “Alexa…"

• Turn the living room lights blue
• Make the green

Smart Plugs and Landscape Transformers:

You can ask Alexa to control products by their product type, or by a name you give the smart plug (such as “lamp”), or by a group a product belongs to. Try commands like, “Alexa…"

• Turn on the smart plug
• Turn off the transformer
• Turn on

You can also ask Alexa to control individual outlets and zones, such as “Alexa…"

• Turn off
• Turn on Zone Three
• Turn off

Ceiling Fans:

In Alexa, your Ceiling Fan and Light will be displayed as two separate products: a Fan and a Light. Please make sure these products have different names from each other.

Fan Commands

Power

• Turn on/off
• Turn on/off

Fan Speed and Comfort Breeze

• Set to speed 1 (you can also say speed 2, speed 3, or speed 4)
• Set to low/medium/high/highest
• Set to slow/medium/fast/fastest
• Set to Maximum/Minimum
• Increase/Decrease
• Increase/Decrease speed.
• Turn On/Off Comfort Breeze
• Turn On/Off Comfort Breeze on

Light Commands

Power

• Turn on/off
• Turn on/off

Brightness

• Set to Maximum/Minimum
• Set brightness to Maximum/Minimum
• Set/Brighten/Increase/Decrease/Dim to a percentage or number. For example, “Alexa...
  • “Set to 10%.”
  • “Set to 50”
  • “Dim to 25%”
  • “Brighten to 33”
• Brighten/Increase/Decrease/Dim by a percentage or number. For example, “Alexa...
  • “Increase by 5"
  • “Brighten by 20%”
  • “Decrease by 10%”
• Set brightness to a percentage or number

Temperature (if supported):

• Change to Cool White
• Change to Warm White
• Change to Daylight White
• Change to White
• Make warmer
• Make cooler

Deadbolt Lock Commands

“Alexa…

●




is the locked?”

●




unlock .”

Note: You will be prompted to speak your PIN.

●




lock .”

These kinds of issues can usually be easily resolved.

If you’re using Alexa, disable and re-enable the Hubspace skill in the Alexa app.

If you’re using Google Home, unlink and relink your Hubspace Skill in the Google Home app.

You can set up and manage your lock PINs from the PIN Management screen. To get there, first, select your lock from the Hubspace home screen. Then, on the Lock Controls screen that opens, tap the "keypad" icon at the bottom center of the screen.

You can set up to 10 user PINs plus an admin PIN.

First add your Indoor Plug to your Hubspace account, if you haven't already. Then, select your plug from the Hubspace home screen and tap "Select" to pick a product to support. You would select your deadbolt lock.

Check the following if you find your door isn’t locking or unlocking properly:

Try manual locking/unlocking. Verify that you can turn the latch to manually lock/unlock the door. If it doesn’t turn smoothly, check for physical obstructions to the lock, or obstructions in the door jamb.

Check for low batteries. If the red light on the back of your door lock is blinking or if you know a battery is low, please replace the batteries with new AA batteries.

Check for connectivity issues. A bad connection between the Hubspace app and your door lock could be the problem. Take the troubleshooting steps in the order shown below until you have reestablished connectivity:

1. 
   
   
   
   
   Check your Wi-Fi connection to make sure your internet is working properly. Confirm your Bluetooth connections are working as well.

Be sure the Bluetooth connection between your Wi-Fi gateway (plug) and your lock is reliable!
If the gateway is too far away from the lock or if there is any interference between the gateway and lock, your control over the lock using the Hubspace app could be unreliable.

2. 
   
   
   
   Wi-Fi and Bluetooth services: Turn these services OFF then ON in your phone settings. For example, on iOS phones, follow these steps:

a.



To turn off Wi-Fi, go to Settings > Wi-Fi and toggle the Wi-Fi switch to OFF.

b.


To turn off Bluetooth, go to Settings > Bluetooth and toggle the Bluetooth switch to OFF.

c.



Wait for 30 seconds in the OFF states before turning the Wi-Fi and Bluetooth services back ON.

3. 
   
   
   
   Force-quit the Hubspace app then start it again.

4. 
   
   
   Power cycle your mobile phone.

5. 
   
   
   
   Reboot the Indoor Plug (or whatever product is serving as a Wi-Fi gateway to your lock).

6. 
   
   
   
   Try rebooting the door lock by removing and then replacing the batteries; this could help the lock reestablish connectivity.