Help and Customer Service Center

associate
Our Efforts To Support Our Customers, Associates & Community

OPERATIONAL CHANGES & SAFETY MEASURES


Safety in Our Stores – Maintaining clean, safe stores has always been one of our top priorities. Now, our associates are even more committed to keeping stores clean while our stores are open. We are also taking extra steps – we sanitize and disinfect shelves, checkout areas, service desks, storage lockers and restrooms on a regular basis. We have also installed plexiglass shields at checkout and service desks throughout our stores and continue to provide non-medical face coverings and gloves to our associates. Effective Wednesday July 22, customers are required to wear masks while in stores. Small children or those who have a valid medical rationale will not be required to wear a mask. Thermometers have been given to associates in stores and distribution centers so they can perform health checks before reporting to work each day. In addition, we limit the number of customers allowed into stores at one time and we have eliminated major promotions in order to avoid driving high levels of traffic to stores.


In-Store Return Policy – In order to limit store traffic, we have adjusted our return policy and will now accept returns for up to 180 days after purchase – we ask that customers refrain from making in-store returns at this time.

ONLINE DELIVERY CHANGES


Free Curbside Pickup – Order Online For Convenient Store Pickup At Most Stores Daily Until 6 P.M.


Free Store Pickup – Millions of items are eligible for free store pickup, and many can be ready within a few hours. Due to the high volume of orders being processed, pickup times may be delayed in some cases. Please wait to receive an email or text notification before going to the store to pick up your order.


Delivery Services To Your Home – Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. We are currently offering limited scheduled delivery services for online orders, however, same-day and next-day delivery services have been suspended until further notice.



SUPPORTING COMMUNITIES


Personal Protective Equipment Donations – We’ve donated millions of dollars in personal protective equipment (PPE) to hospitals, healthcare providers and first responders. Due to these donations, PPE items may be unavailable in stores and online. 


Product Prioritization & Availability – While prioritizing shipments of essential supplies to healthcare providers, our supply chain team is focused on restocking inventory safely and quickly. 

SUPPORTING OUR ASSOCIATES 


Paid Time Off – In order to provide our associates with the time needed to take care of themselves and their families, we have implemented the following actions:


Added 80 hours of paid time off for all full-time hourly associates and 40 hours of paid time off for part-time hourly associates to be used at their discretion at any time in 2020 and paid out at year-end if not used


For associates who are 65 years of age or older, or determined to be at higher risk by the CDC, added 160 hours of paid time off for full-time hourly associates and 80 hours of paid time off for part-time hourly associates to be used at their discretion at any time in 2020 and paid out at year-end if not used


Providing paid time off for any associate who has contracted COVID-19 until released by a doctor


Providing up to 14 days paid time off for any associate required to be quarantined by a public health authority or the CDC

Supporting Our Pro and Business Customers
Supporting Our Pro & Business Customers
HELPFUL RESOURCES – We’ve compiled links to federal, state and local online resources to help make finding the information you need easier. Materials on this website are provided for informational purposes only, do not constitute legal advice, and are not guaranteed to be complete, correct, or up-to-date.
financial resources
 SBA Loan and Debt Relief

The U.S. Small Business Administration (SBA), is administering a number of temporary lending and debt relief programs for small businesses impacted by the COVID-19 outbreak.

 Typical SBA Loans

The SBA sets guidelines for lenders, community development organizations and micro-lending institutions to provide small businesses with SBA-guaranteed loans that feature competitive terms and other unique benefits.

 Local Community Development Financial Institutions

The US Treasury Department’s Community Development Financial Institutions (CDFI) Fund offers a national directory of local mission-driven CDFIs that provide loans to certain business owners and individuals.

 IRS Coronavirus Tax Relief and Economic Impact Payments

The Internal Revenue Service (IRS) offers a site to provide tax help to taxpayers and businesses affected by the Coronavirus, including information on tax relief for businesses and personal eligibility for an Economic Impact Payment.

 Potential SBA Lenders by ZIP Code

The SBA offers a site where you can search by ZIP code for potential lenders who may be able to support eligible businesses’ loan applications.

 The Home Depot Commercial Revolving Charge Payment Support

Find out how The Home Depot may be able to help our Commercial Revolving Charge Card holders who have been impacted by COVID-19.

 The Home Depot Commercial Credit Card Payment Support

Support may also be available for The Home Depot Commercial Credit Card holders who have been impacted by COVID-19.

operating and legal resources
 CDC Guidance On COVID-19 for General Health

The Centers for Disease Control and Prevention (CDC) has set up a site with the latest information and guidance about the Coronavirus.

 CDC Guidance On COVID-19 For Business

The CDC’s COVID-19 Interim Guidance for Businesses and Employers offers specific information to help workplaces prepare and respond to the Coronavirus.

 US Chamber Of Commerce Coronavirus Small Business Guide

The U.S. Chamber of Commerce’s Coronavirus Small Business Guide features a wide variety of resources for small businesses and is updated on a daily basis.

 DLA Piper LLP's Coronavirus Resource Center

For legal insights, guidance and analysis, plus the latest state-specific COVID-19 restrictions and orders.

 Husch Blackwell LLP's State-by-State COVID-19 Guidance

For legal insights, guidance and analysis, plus the latest state-specific COVID-19 restrictions and orders.

 King & Spalding LLP's Coronavirus Task Force

For legal insights, guidance and analysis, plus the latest state-specific COVID-19 restrictions and orders.

 US Department of Labor’s Coronavirus Resources

The U.S. Department of Labor is offering a number of resources to help workers and employers prepare for and respond to the COVID-19 virus.

 OSHA Guidance on Preparing Workplaces for COVID-19

The Occupational Safety and Health Administration (OSHA) provides information on identifying risk levels in workplace settings, determining safe work practices and implementing appropriate personal protective equipment in the workplace.

 The Home Depot’s Pro Xtra Loyalty Program

Enroll in Pro Xtra – The Home Depot’s free loyalty program built for Pros – to enjoy special services, members-only benefits, savings and business tools.

state and local resources
 Directory of SBA Local Resources and District Offices

The SBA Directory of Local Resources, including District, Regional and Field Offices, helps small business owners get in touch with local resource partners that offer counseling, training, mentoring and more.

 Directory of Governor's Office

The National Governors Association (NGA) provides a directory of the websites of the nation’s Governors, as well as access to regular updates from the NGA regarding COVID-19.

 Directory of State & Local Chambers of Commerce

The National Chamber of Commerce Directory, from the U.S. Chamber of Commerce, provides a full list of state, territory and local Chambers of Commerce.

alternate income opportunities
The Home Depot Logo Image The Home Depot Partners Career Portal

The Home Depot is currently hiring for full- and part-time positions in our distribution centers and stores – visit The Home Depot Career Portal to search for jobs and apply. Available positions may vary by location.

Roadie Logo Image Roadie Delivery Service Driver Sign Up

Roadie connects drivers with local businesses to earn money doing local "no contact" deliveries with no vehicle requirements or time commitments. Sign up to work full-time, part-time or just once in a while.

Online Order Support
In-Store Purchase Support

Call us


Homedepot.com

Major Appliances Support: 1-877-946-9843


Homedepot.com Online Order Support: 1-800-430-3376


View Our Directory

Call us


Primary Customer Service



1-800-HOME-DEPOT (466-3337)

Consumer & Commercial Credit Customer Service

Consumer Credit Card Account


1-800-677-0232

Commercial Revolving Charge Card


1-800-685-6691

Commercial Credit Card Account


1-800-395-7363

Whether you want to check your online order status, manage your Home Depot credit card or check your Home Depot gift card balance, our online Help Center can help answer any questions you may have. You can also use our site to access more information about the Home Depot return policy. For immediate assistance, contact our Customer Service department at 1-800-HOME DEPOT (466-3337) to speak with one of our representatives. Use our Store Finder to locate your nearest Home Depot, where you can get help from our friendly associates and even attend in-store workshops.