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Gift Card Scams

The Home Depot Gift Card Fraud Prevention Guide

The Home Depot Gift Card Fraud Prevention Guide

Protect Yourself: Gift Card Scams Are on the Rise

Gift card scams are a serious issue for major retailers and their customers. We’ve put together information highlighting how to identify and report the most common gift card scams.

The number one tip to remember is that no legitimate transaction will ever require you to pay specifically with gift cards. The Home Depot gift cards can only be used at The Home Depot stores or on homedepot.com. The Home Depot gift cards cannot be used to purchase other prepaid or specialty gift cards. Government agencies (IRS, Treasury Department, FBI, Social Security Administration, local police departments, etc.) will not accept any gift cards as payment and will not ask you to purchase gift cards for any reason.

Other businesses do not accept payments in the form of The Home Depot gift cards. For example, you should never be asked to pay utility bills, bail, debt or hospital bills with The Home Depot gift cards. Any request asking for gift cards as payment is a scam.

Common Gift Card Scams

Be wary of any payment requests through unexpected phone calls or unsolicited emails.

Tips to Avoid Scams

• A hospital, court system, bail bondsman, or police department will never accept payment in the form of a gift card, especially over the phone.

• If you get a call from a stranger who says that a loved one is in trouble and they ask you to provide gift card numbers to help them, hang up and contact your loved one directly.

• Don’t always trust your caller ID. Scammers can manipulate a caller ID to look like a legitimate company or government agency.

• Don’t purchase a gift card if it appears that the packaging has been damaged, altered or manipulated or if the PIN is visible. If you have questions about a gift card, ask someone who works at the store.

• Websites and email can be faked – look for outdated company logos or a lack of privacy policy information. Legitimate emails from Associates of The Home Depot will come from the email domain homedepot.com.

• Don’t purchase, sell, or check your balance on online gift card marketplaces outside of homedepot.com.

• Don’t respond to online ads or websites offering gift cards. These are often scams.

• Don’t provide personal information or gift card numbers over the phone for an unsolicited request.

• Don’t act immediately if you receive a call or email requesting gift cards or money, even if the request seems to be from someone you know. If something doesn’t seem right, ask a trusted family member or friend for advice.

How to Report Fraud or a Scam

If you think you’ve been the victim of a gift card scam, report it to the Federal Trade Commission at:


If the scam took place in The Home Depot stores or involved The Home Depot gift cards, please call and report the scam to us at 1-800-HOME-DEPOT (1-800-466-3337).

If your gift card balance has been depleted or deactivated and you did not spend the funds, contact Customer Care at 1-800-HOME-DEPOT (1-800-466-3337).