Clarksville #726

I got a John Deere 22hp riding mower w/ a 48" deck for an amazing price. Matt W. and Gloria were a huge help and made the decision to buy it very easy.

This is the best gift I ever bought myself.

My Home Depot store located at Wilma Rudolph boulevard in Crossville Tennessee it's the best store in the area with the best employees who takes care of you whenever you need assistance. With the help of one specific employee his name is Trevor I was able to start to start my project and I'm very happy about it. See attached pic

While shopping I negligently placed cash in the pocket of my jacket. Somehow, I managed to drop $1000 in cash on the floor. After frantically searching my car, and house, I called the store and asked if anyone found cash. They said they did and then I rushed over to claim it. Upon my shameful arrival, I asked the manager if the person who turned it in was known and they said yes it was an employee Kelly. Kelly I want to thank you so much for your honesty. You gave me hope in humanity!

I love it when a plan comes together. Needed plumbing, drainage, insulation, drywall, lumber, and paint materials. One stop shop.

Just bought a generator yesterday!

⭐️⭐️⭐️⭐️⭐️ I want to give a special thank-you to Mr. Joey at Home Depot in Clarksville, TN. He was extremely professional, friendly, and knowledgeable about the paint I purchased. He took the time to answer my questions and made sure I understood what I needed. His customer service was outstanding, and he made my shopping experience so much easier. Home Depot is lucky to have someone like Mr. Joey on their team!

Walked in and was greeted and directed to the area I was shopping in.

Had gone to the other big home improvement store first. No help. Anywhere. I needed help, so I split and went to Home Depot. Great help. Knowledgeable and thorough.

I would highly recommend avoiding the Clarksville, Tennessee Home Depot location or choosing another store if possible. My recent visit was one of the most frustrating shopping experiences I have had at a Home Depot, particularly because of the poor customer service, lack of product and store knowledge, inaccurate inventory and item locations, and the overall condition of the store. I initially asked an employee for help locating Scotts Turf Builder 16-lb. Grass Seed Sun & Shade Mix with Fertilizer and Soil Improver. The employee brought over another employee who turned out to be a manager. When I told the manager what I was looking for, he laughed and responded, “Grass seed is not Turf Builder. Turf Builder is fertilizer.” Assuming I might have written the product name down incorrectly, I pulled it up again on my phone. The product is, in fact, labeled “Scotts Turf Builder Grass Seed,” exactly as I had stated. I explained that the Home Depot app showed the product in Aisle 61, Bay 10, and asked if they could at least direct me to Aisle 61. Surprisingly, neither the manager nor the other employee knew where Aisle 61 was or could locate it. The manager then suggested that I must have looked up the product at the wrong store. I showed him that I was using the Home Depot app and had the Clarksville, TN location selected. He chuckled again and simply told me, “Well, we don’t have an Aisle 61.” He then stated that he was trying to assist me but did not work in the garden center and did not know much about it. The issue was not that he did not immediately know where the product was located. Employees cannot be expected to know every product in a large store. The problem was the dismissive and condescending manner in which I was treated, particularly after I had already provided the exact product name, aisle, bay, inventory information, and the Home Depot app listing. I felt as though I was being spoken to like I had no idea what I was talking about rather than being treated as a customer who was simply asking for assistance. Eventually, I told them not to worry about it and that I would continue looking myself. The manager and employee walked away without making any further effort to help locate the product or find someone from the garden department who could assist me. The app showed approximately 40 bags of the grass seed in stock and clearanced to $9. The manager said his information showed only seven bags and indicated that the inventory must be incorrect. Regardless of whether there were 40 bags or seven, I was never able to locate a single bag. Unfortunately, this was not an isolated inventory issue. I came to the store with a list of 16 items and had written down the Home Depot app location for each one. Only ONE of those 16 products was actually where the app indicated it should be. I was completely unable to locate approximately 10 of the 16 items despite the app showing quantities that suggested they should have been readily available. I shop at Home Depot enough to know that merchandise is sometimes displayed in secondary locations, endcaps, promotional areas, or other parts of the store, so I looked beyond the listed locations as well. The inventory and product-location accuracy at this store appeared to be seriously out of sync with what customers are being shown online and in the app. I spent MORE THAN THREE HOURS in this store simply trying to find the products I had specifically gone there to purchase. There seemed to be plenty of employees throughout the store, yet meaningful customer assistance was extremely limited. It is very disappointing when customers appear to know more about certain products and their advertised locations than the employees being asked for assistance. The physical condition of the store was equally concerning. There were pallets and merchandise throughout the store, including areas accessible to customers, making the store appear disorganized and difficult to navigate. The garden center was such a mess that my shoes ended up covered in mud while I was searching for the grass seed. The problems continued at checkout. I had four clearance items that the Home Depot app indicated were no longer carried at the Clarksville location. When the associate attempted to ring them up, all four came up at full price. I questioned how merchandise that had already been clearanced and was listed as no longer carried by that store could suddenly be sold at the original full price. I declined to purchase them at full price, and the items were taken to the back. The checkout associate was also unnecessarily rude during the interaction. This store needs serious attention from district or corporate leadership. The combination of inaccurate inventory, incorrect product locations, merchandise and pallets throughout the store, difficulty locating advertised products, poor employee product knowledge, clearance pricing discrepancies, and—most importantly—the dismissive attitude from employees and management made this experience completely unacceptable. I understand that inventory discrepancies and misplaced merchandise happen. What I do not consider acceptable is a manager laughing at a customer, incorrectly correcting the customer about a product, suggesting the customer must be looking at the wrong store rather than investigating the issue, and then walking away without finding someone who could actually assist. Managers should set the standard for customer service. If an employee or manager does not know the answer, there is nothing wrong with saying, “I’m not sure, but let me find someone who does.” That simple response would have completely changed this interaction. The Clarksville store would benefit from a serious review of its leadership, customer-service expectations, inventory accuracy, merchandising practices, and employee training. Home Depot is a company I normally expect much better from, which made this experience especially disappointing.