North Tulsa #3904

THAT WAS GREAT I SO HAPPY FOR MY TREE

Marlin got a manure fork/compost fork down off the top shelf up by the ceiling for me. He also honored the price from the day before, which I think was $20 cheaper.

I have consistently had a great experience in customer service at this location.

It would be most helpful in finding what I am looking for if you put the bin numbers on your web site and the shelf price labels.

I wanted to take the opportunity to tell you more about my recent experience at The Home Depot because I believe it deserves more than simply checking a few boxes on a customer survey. My visit was on a Sunday evening, fairly close to closing time—although I did not realize that when I entered the store. My first stop was near the electrical department, where I was looking for a replacement plug for a power cord. As I was searching, a young gentleman approached me and asked if I needed assistance. He didn't simply point me toward an aisle. He walked me directly to the correct location, showed me the available options, and helped me understand what I was looking at. As we parted, he casually mentioned that the store would be closing soon. I was genuinely thankful that he did because I still had several things I needed to find, and now I knew I needed to keep moving. While making my way toward the front of the store, I began looking for garden hose washers. Once again, before I ever had to hunt someone down for assistance, a young lady greeted me and asked if I needed help. I did. She knew exactly where the washers were and clearly directed me to their location. Two items down. One to go. My final item was considerably more obscure: a small latch for a shower door—and not just any shower door, but one dating back to 1975. I had already found what appeared to be the correct part on HomeDepot.com using the web browser on my phone, but I could not determine exactly where it was located inside the store. As I walked down one of the main aisles toward the bathroom hardware area, another gentleman approached me and offered his assistance. I showed him what I had found. He explained that while the website showed me the product, using the actual Home Depot app would allow me to locate the specific item within that particular store. As I began opening the Home Depot app on my phone, he was already searching for the item using one of the store's handheld devices. Within seconds, we both arrived at the exact location almost simultaneously. I thanked him, walked to the indicated location, and there it was. As I headed toward the front of the store with everything I had come for, I heard the overhead announcement that the store was closing. *Mission accomplished.* And there is absolutely no doubt in my mind that it was accomplished because of the exceptional customer service I received from your employees. What struck me most was that none of these interactions felt forced or scripted. I did not have to wander around looking for someone wearing an orange apron. On three separate occasions, three different employees noticed me, approached me, asked if I needed assistance, and then actually knew how to help me. In today's fast-paced retail environment, that is remarkable. There was actually something wonderfully nostalgic about the experience. I am not old enough to personally remember the neighborhood hardware stores of the middle twentieth century, but I imagine this must have been something like what walking into one of them felt like. You didn't simply enter a building, find an item, scan a barcode, pay, and leave. You encountered people who knew their store, understood the products they sold, took an interest in what you were trying to accomplish, and were willing to share their knowledge. For a few minutes that Sunday evening, that is exactly what The Home Depot felt like. I especially want the individual employees who helped me to receive recognition, but I also believe credit needs to extend beyond them. When three different employees, in different areas of a store, independently demonstrate the same willingness to approach a customer and provide knowledgeable assistance—even at the end of a Sunday evening when everyone is undoubtedly ready to go home—that suggests something more than three good employees happened to be working that night. *That suggests a culture.* And culture begins with leadership. The department supervisors, store management, district leadership, and those further up the organization who establish expectations for hiring, training, customer service, and employee engagement deserve recognition as well. Employees can only consistently provide this level of service when an organization creates an environment where service, knowledge, initiative, and human interaction are valued. In an era when so much of retail seems determined to remove the human element from the shopping experience, my visit reminded me why knowledgeable employees still matter. A website can tell me that a part exists. An app can tell me which aisle and bay it is in. But neither can notice a customer walking down an aisle, ask, "Can I help you find something?", listen to what that customer is trying to accomplish, and then share the knowledge necessary to help him accomplish it. *People can.* That is why I hope this message does not simply disappear into a customer satisfaction database as another positive survey response. Please share it with the employees of this store. If you conduct daily or weekly employee huddles, I would sincerely appreciate someone reading it to them. They should know that what they do is noticed. They should know that their knowledge, initiative, courtesy, and willingness to help have value. And they should understand that, in their roles, they may be far more important to the customer's perception of The Home Depot than they realize. I walked into your store that Sunday evening looking for three very ordinary things. I walked out thinking about the people who helped me find them. That is exceptional customer service. Thank you to the employees who helped me, thank you to the management team that supports them, and thank you to The Home Depot for creating an experience worthy of taking the time to write about.

I’ve literally remodeled my very nice 1944 home into a more current design using upscale HD products:Ralph Lauren Paint (in 2002), MANY trees, bushes, flowers, mulch, rail road ties, patio furniture, kitchen appliances, countertops, kitchen /bath flooring

Do not buy from Home Depot. They lie, and do not stand behind their products or warranty.

I purchased and item at Home Depot. I received the owners manual. I was supposed to get my purchased item delivered the next day. An hour after I got home (I live 30 minutes from Home Depot), I was notified that my delivery date was pushed back 2 days! Online it States "next day delivery". I was also given the wrong owners manual. I returned to the store to try and resolve the delivery issue (which didn't get resolved), and to receive the correct owners manual. It took over an hour to get the correct owners manual that I needed. Some of their advertising is borderline False Advertising! Do better Home Depot!

I wanted to take a moment to appreciate the friendly employees at Home Depot. I can't remember a time that they have failed to greet, and thank me. Just that little acknowledgement makes me know that I am valuable as a customer. I appreciate each of them, and wanted to say, "Thank you!"

As a woman it is very intimidating shopping at a hardware/lumber store, not knowing exactly what to ask or find things. I have friends and family that feel the same way about shopping in hardware/lumber stores. I believe the gentleman that helped me name was Robert, went out of his way to show me where to find things and try to understand what I needed. I did not feel uncomfortable asking him questions.