Reviews for Alafaya Trail #6331

Do not buy this product to use as "top soil" because it contains only wood chips and wood dust.

Purchased a beautiful fox tail palm tree, healthy & well priced. Tree was too big for our vehicle to take home. No problem though, thanks to a wonderful young man, Josh, at the front desk, for helping us rent a flatbed truck. He is a great asset to your store, Damian. Give him a raise!

I was assisted by Kevin who took the time and made the effort to answer all of my questions and offered excellent advice.

Kitchen designer, Alia, is the BEST. I tried several in the area (private and home improvement stores). She’s knowledgeable, conscientious, helpful, goes out of her way to get things done. I recommend her highly.

We recently ordered carpet installation remotely. During the ordering process, we like to Thank you the carpet department personnel to help us with the order process and especially the proddesk lady help me with the payment process over the phone for hours.

Alia is a great asset to your store and company. I am so glad I came to your store and met her. I would definitely recommend her to anyone I know

Nice place and enjoy to visit

I needed a new one immediately! I had a hard time trying to find where you hide them from the public! A nice young man had an idea but had to look around a little bit also!! Why do you have them way in the back corner where we can’t find them? It just doesn’t make sense to me that you have to make it so hard to find the hiding place, that someone decides where to put them!!!

Ordered a Bosch dishwasher from Orlando store #6331 to be delivered to a new home purchase in another city. The delivery schedule was early 7:00am on a Saturday. And lucky me was first. The team showed up, opened box so I could inspect for obvious defects or damage. They quickly removed the existing Bosch d/w and left for next stop. The installer quickly and efficiently installed my new dishwasher. Kind of early for a Saturday, but awesome delivery. Courteous, helpful, able to answer questions about the product. Highly recommend.

Actually, I always shop at this Home Depot and for the most part everything is always there and fine. I never have any problem with returns. I did have one incident. I don’t really blame Home Depot for it. They had no idea, but I bought a washer and dryer there two months after I got it the pump in the clothes washer went bad And I had to get it replaced. That was a bummer, but that was the first major incident I ever had it was under warranty, but since there’s a three or four hour wait window, I would have to miss the entire day so I just paid somebody to come and replace it while I wasn’t there otherwise I would have to be home and miss all or most of the day of work, which I cannot afford so $125 was well worth it. It’s better than missing entire day.. so that was another $125 pretty disappointed on that but I’m sure Home Depot had no idea that that was happening, but I’ll still shop there. It’s close convenient and for the most part a very good shopping experience.

The store is convenient for me to use however being forced to use the self check out while having 16 foot board length products on a cart is not desirable. after asking for assistance to check out at the pro desk area was told that I needed to use the self check out lines. I had to move displays of flowers and other items so I wouldn’t knock them over while pushing my cart to the self checkout lane realistically I didn’t need material for the following day, I would’ve left the cart and everything in the center of the aisle for the employees to deal with. Please do better Home Depot there are people out here who could use better customer service.

Most Departments appear to be understaffed and sharing resources across departments making it hard to find associates for assistance. (Especially for locked items). They're always willing and happy to assist when found.. Secondly, the power hour is a hindrance for Contractors as employees are required to not use ladders or lifts. Is there a better way to do this?

I was sold a 3 year old product at new produt price

This location always has the items I need in stock and the employees always go above and beyond to help with project solutions or tracking down an item I can’t find.

Store was busy , needed a scooter I went to desk because there weren’t any at entrance they right away went and got me one . Along my ride through the store every one helped me .

The person doing surveys in store kept asking for more and more invasive information so I stopped answering questions.

I met with Ron at the Pro Desk. Ron took a genuine interest in helping me decide on the right materials for my exterior window frame replacement project, and he walked me back to the areas where I would find all the materials needed. Ron made great suggestions on the various materials - PVC board v. Hardie board that helped me make better decisions on the project. Good help is hard to find

Home depot has become a self checkout self service business uninterested in customer service. I often go to Ace now and don't mind paying a little more to get help when I have a question and a check out attendant that is helpful and thoughtful. The only thing homesepot has left is volume and variety but customer service is nonexistent since employees avoid you and most can't answer questions about plumbing, electric or anything else. They have 1 person monitoring all the self checkouts and it sucks. Miss that old home depot of 20 yrs ago when customers mattered

Great service and products

Great customer service specially when returning items.

In various occasions I have attempted to order various materials online, but I failed because delivery required more than 4 days to bring them to my home. I would be nice if you deliver material can be accomplished within two days, so the customer does not have to stop construction while the material arrives or having to go to another construcción supplier to get them.

For the last 10 years, I’ve been going to this location regularly for my home projects needs. The store is always well staffed, Julián provided great service during my last visit.

All the employees are courtesy and helpful, give us all the right directions and advices. The store manager, Emily, is very professional and friendly. She tried every means to help us looking for our missing bag. We sincerely appreciate her help.

She was awesome very professional

Store is always clean and organized. Thank you Julian for your help

We were needing some advise on kitchen appliances and Cody from that department was very knowledgeable and helpful to our needs. We bought the appliances!!!

My recent experience at Home Depot was incredibly frustrating. I had store credit from a canceled online order (placed a year ago) that I wanted to use to place a new online order. I was initially told I could do this in-store, but the employee I spoke to was unhelpful and dismissive, claiming they couldn't assist with online orders and even suggesting my order would get lost if placed. Despite this, he eventually placed the order for me, revealing that he did know how to do it all along. This experience highlighted a lack of consistency in information and a disappointing level of customer service. The employee's unhelpful attitude and reluctance to assist created an unnecessarily difficult and unpleasant situation.

I bought PVC connector and sprinkle to repair my broken sprinkle, the parts always fit good.

Ron at the Pro Desk is a very knowledgeable person and always looks for ways to help you, by answering any questions I may have or suggestions, I truly appreciate his professionalism.

He’s incredible. So far, he’s helped me with a new water heater and now with a new refrigerator. He is, again, a true asset to this store.