#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(508)721-4278

Rental Center

(508)721-4213

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

779 Washington St

Auburn, MA 01501

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 478 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (478)
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Showing 1-30 of 478 reviews
Excellent job done
I made copies of 'special' keys 🔑 and they were perfectly done. Thanks
by
    • Recommended
    Outstanding Customer Service
    Professional Service, outstanding products. This Home Depot with Managers such as Conner, Workers Bruce and all staff in rental tools - fabulous. David Flood in contracting area - excellence - Service & knowledge . Andrze J excellent on outside Service!!! Thank you Home Dept for provided excellence in your Staff! ⭐️⭐️⭐️⭐️⭐️
    by
      • Recommended
      Great Experience
      Great selection and knowledgeable staff that were genuinely helpful. I was able to get all I needed in one stop for my bath remodel.
      by
        • Recommended
        Helpful staff
        Staff is very helpful and pleasant when I go there.
        by
          In stock item not in stock.
          Dean took the time to solve the problem, went above and beyond to find the profound get it shipped out to us. He nailed it!
          by
            • Recommended
            Above and Beyond Service
            I am consistently greeted and helped by the employees here. Today I specifically had returns, KJ at the service area was more than helpful, even though I didn’t have receipts. She amazingly found my purchases and credited them! Great! Thankful.
            by
              • Recommended
              Assistance in loading my vehicle was outstanding.
              I purchased a lawnmower and the person who assisted me in loading the box into my vehicle did so with great care. His name is Andrzej and he was very professional and courteous.
              by
                • Recommended
                Delivery of washing machine
                I had a great experience with my delivery today. Could not have gone smoother. Delivery was on time and I was kelp up to date with the expected arrival time. The 2 delivery men were kind, professional and got the set up of new and removal of old done quickly.
                by
                  • Recommended
                  Great store
                  Love this store. Staff always helpful.
                  by
                    • Recommended
                    Hello anybody work here
                    Employees do you have employees. No cashiers no help you need to play hide and seek and when you finally get someone they are deer in the headlights. Maybe it’s just the time of day but 7:30pm seems like the place was still open
                    by
                      Customer service
                      SANGAMKUMAR at Home Depot's cash counter provided exceptional customer service. He went above and beyond to assist me during my shopping trip, helping me locate items efficiently. His friendly demeanor and knowledge made the experience pleasant. Thank you, SANGAMKUMAR, for your outstanding assistance!
                      by
                        • Recommended
                        Appreciate help received in Lumber Dept
                        I had an unusual lumber request. I was helped by Taylor at the Pro desk, the Manager Ricardo who approved the request, and Hong in the lumber Dept. I greatly appreciated all their assistance.
                        by
                          • Recommended
                          No shopping bags at all
                          After buying a small number of items, the store had NO shopping bags for me to help carry out my items at all!! This from a multi million dollar store???
                          by
                            Great service.
                            Purchased countertops. Great experience. Credit to KD29-Marissa
                            by
                              • Recommended
                              Great customer service!
                              Dean was fantastic! Helped us track down the item we needed in another location and created a claim ticket for an easier pick up at the other location. Super convenient and so helpful
                              by
                                • Recommended
                                Close to my home
                                Only one cashier and several self checkouts. Would recommend only because most of the employees are knowledgeable and friendly.
                                by
                                  • Recommended
                                  Great customer service
                                  Vanity had a missing hinge, returned to Auburn, very prompt and professional service from Jessica at RETURNS/PICKUP Spencer gets stars for unloading the vanity & loading the new piece.
                                  by
                                    • Recommended
                                    Lack of help
                                    I was at Home depot Auburn today. I bought a storm door. When I asked the 2 employees at the window and door desk, where I would find said doors I was directed 1 isle over. They went back to their personal conversation. Neither bothered to help me. I found the door and struggled to get it on the rolling cart, but I finally managed. When I checked out, I asked the cashier to request assistance for me to get it in my truck. His call was ignored. A stranger in the parking lot helped me.
                                    by
                                      Fridge stocked full of Red Bull
                                      I came in with my Uncle Marky to get some lumber for Breens, and I was waiting patiently I got a Red Bull.
                                      by
                                        • Recommended
                                        Marissa was great
                                        Marissa helped me buy a dryer. Very friendly and helpful.
                                        by
                                          • Recommended
                                          Shades for entire home
                                          We are so happy we purchased our shades at this Home Depot. Great experience all around. We love them so much. Thank you so much Sheila Garvey. She went above and beyond. Very friendly and professional.
                                          by
                                            • Recommended
                                            Grate! Service
                                            Return staff was funny, helpful and polite. It was a breeze.
                                            by
                                              • Recommended
                                              Black Friday Appliance Sale
                                              Bought GE washer & dryer on BF sale this week. Hope it works with my expectations.
                                              by
                                                • Recommended
                                                Horrible horrible customer service.
                                                Nate at customer service was the worst one I have run into
                                                by
                                                  Helpful employee
                                                  Kevin at the Auburn, Ma store in the paint dept was very helpful explaining what needed to be done about repainting my deck. I was ready to buy the paint when he noticed tinting was not added. Explained a color need to be added. I had no clue, I just picked up two gallon. He saved me big time. Also recommended primer. So thankful for his help!
                                                  by
                                                    • Recommended
                                                    Outstanding service
                                                    Conner Austin has transferred from the Springfield area. Be very happy you have him. He was outstanding. I stood at the blocks and "yelled" help (not very loudly but he heard). He was just coming on duty and came right over and loaded the blocks on the cart then my truck! He's the best!!!
                                                    by
                                                      • Recommended
                                                      Help loading heavy items
                                                      Dave was most helpful to load 4 60 pound bags of mortar. At 84, this is getting out of my range.
                                                      by
                                                        • Recommended
                                                        Acknowledging customer service
                                                        After visiting 2 other stores to match a composite decking sample we finally solved our issue in Auburn Home Depot. The hands on approach and thoroughness by the lady at the Prodesk was excellent. Thanks very much for the help and professionalism.
                                                        by
                                                          • Recommended
                                                          Always seem to have everything I need.
                                                          I was able to get what I needed to complete a project. The staff was extremely helpful, and got me out of the store in a timely fashion.
                                                          by
                                                            • Recommended
                                                            Usually good service there
                                                            Great location usually has what I need
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 478 reviews

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