#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(508)721-4278

Rental Center

(508)721-4213

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

779 Washington St

Auburn, MA 01501

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 476 reviews
91%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (476)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 476 reviews
very neat!
so ecstatic that the place was very neat and didn’t have any sort of miscellaneous items on the floor
by
    Satisfied with Success
    I have been to the Auburn store many times. Besides being at a convenient location for me, they have had everything to complete my projects.
    by
      • Recommended
      Excellent new employees
      This trip today was the best experience that I have had in this store since the opening! The gentleman in lumber came over to assist me loading my cart, and the woman in Plumbing came over to me and helped my find all the PVC fittings that I needed without me asking for help. Finally, the checkout was fast and the lady at checkout was very friendly and pleasant. I said NEW employees because I have never seen them before, 2:30 PM Friday
      by
        • Recommended
        Donna is rude
        Poor customer service and dirty store
        by
          Great place to do business
          The Home Depot is one of the most pleasant and beneficial places to do business. The staff is most helpful and the product line and pricing are consistently competitive. I've tried other competitors and they have always fallen short for me. The Home Depot consistently delivers great product value and customer support.
          by
            • Recommended
            The Pro team work is fantastic
            I have spent a lot of time with the women from the Pro desk at the Auburn Store. These ladies are knowledgeable and/or get the answer if they don't know it. They treat all the customers with respect and a light humor that all enjoy. It is refreshing to have someone you trust guide you through big projects and are there to straighten out problems for you
            by
              • Recommended
              Friendly staff
              People in the store were friendly and helpful.
              by
                • Recommended
                Customer Service
                They state to contact the store with issues, you do and never hear from them.
                by
                  Great help
                  I had to purchase many tools/materials and “amber” went out of her way to help me get what I was looking for, look up inventory and find other locations of items that were out of stock. Knowledgeable, helpful, and friendly. Helps get you in and out of the store quick!
                  by
                    • Recommended
                    nice workers
                    happy !!!!!!!!!!!!!!!!!!!!!!!
                    by
                      • Recommended
                      Knowledgeable store employees
                      This customer chose to rate the product and not provide text.
                      by
                        • Recommended
                        paint dept needs help
                        I waited 30 minutes for someone to mix my paint
                        by
                          Helpfuliness
                          Isle support is both friendly and helpful. Finding the correct item quickly makes for a quicker trip
                          by
                            • Recommended
                            usually in stock !!!
                            I live in Woodstock,CT and have many directions to choose from when it comes to Home Depot. My favorite location is Auburn,MA. Easier to get in and out of than Manchester,CT, which is about the same distance for me. Also, I point out these 2 stores in particular because usually they both have more in stock than the other surrounding HD's.
                            by
                              • Recommended
                              Good customer service
                              I’m very easy to find what I need.
                              by
                                • Recommended
                                Very Helpful employees
                                I was short on time so instead of wandering around the aisles looking for my items; I asked for help in customer service. A lady by the name of Nancy took the time to walk me to the area of the item I was looking to buy. Another fine lady Named Sandra at check out helped me save money by telling about the Home Depot card. This was at the Auburn Mass store.
                                by
                                  • Recommended
                                  great service
                                  excellent service from cashier
                                  by
                                    • Recommended
                                    Coupons and check out store review
                                    Make sure if you are buying and ordering ring it up together or you can't use the coupon twice the same day same shopping trip! Also be prepared to self check out because there are no cashiers. Be prepared to move items yourself to get items you want. Next time I will consider a different store.
                                    by
                                      RIDGID VAC , Nice features
                                      Old Shop Vac quit on me today , this one is definitely an upgrade!
                                      by
                                        • Recommended
                                        Diy and then some
                                        Sure you're doing own projects, why not do your own price checks and ring your purchase too? Since I evidently work there now, I frequently avail myself of the mobile stairs. Security is lax, one day I tried accessing their internal network from a misconfigured price station. Employees stopped to look and laugh, but literally did nothing to dissuade me. Most of the time the chip readers don't work right at the registers, and the token employee seems upset when you try unplugging it and hooking it back up to reset it. Not my fault my employee new hire training sucked. Next time, perhaps I'll leave some extra time and do a merchandising move.
                                        by
                                          OMG that cashier, Savana, is incredible with her customer service skills!! She is friendly and v...
                                          OMG that cashier, Savana, is incredible with her customer service skills!! She is friendly and very efficient. She seemed very eager to help!! You can tell she loves her job snd honestly, she made my experience a great one!! That girl deserves recognition!!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          The Auburn store has never disappointed myself and my husband. Wish there was a Home Depot in Mil...
                                          The Auburn store has never disappointed myself and my husband. Wish there was a Home Depot in Millbury MA however. It's not that far from my home but it would be great to have this brand closer to my home.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Melissa and Lenny provided exceptional customer service in the appliance department. I left the s...
                                          Melissa and Lenny provided exceptional customer service in the appliance department. I left the store feeling confident in my appliance purchase!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Go see Lynn the top Cashier if you need any help
                                          Go see Lynn the top Cashier if you need any help
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Nice employees. Very helpful! Very attentive and the store is very clean!
                                          Nice employees. Very helpful! Very attentive and the store is very clean!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          This store is conveniently located and reasonably well stocked. I have noticed though that the Ox...
                                          This store is conveniently located and reasonably well stocked. I have noticed though that the Oxford store is usually much more stocked and better organized. why is that??
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Great person to deal with is Sharon A at this store
                                          Great person to deal with is Sharon A at this store
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          They generally have what I'm looking for, but the waiting times(if there is even an in-person che...
                                          They generally have what I'm looking for, but the waiting times(if there is even an in-person check-out available. You're basically forced to go through the self-check-outs that I refuse to do. So I go through the lumber area even if I'm buying other things.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Thank you for being so nice and helpful and thank you for making my shopping experience amazing a...
                                          Thank you for being so nice and helpful and thank you for making my shopping experience amazing and also I would like to say that I am from Connecticut and I rather shop with you guys then the Connecticut Home Depot so thank you thank you for having everything I needed and just being you guys thank you
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          A very clean and professional operation. KUDO's to all
                                          A very clean and professional operation. KUDO's to all
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Showing 1-30 of 476 reviews

                                          Nearby Stores

                                          Find Another Store

                                          99 Sutton Avenue

                                          Oxford, MA 01540

                                          4.77 mi

                                          Pro Service Desk

                                          (508)987-2402

                                          Mon-Tue: 6:00am - 9:00pm

                                          Wed: 6:00am - 5:00pm

                                          Thu: Closed

                                          Fri: 6:00am - 9:00pm

                                          Sat: 6:00am - 9:00pm

                                          Sun: 8:00am - 8:00pm

                                          130 Gold Star Blvd

                                          Worcester, MA 01606

                                          8.22 mi

                                          Rental Center

                                          (508)854-2370

                                          Pro Service Desk

                                          (508)854-2364

                                          Mon-Tue: 6:00am - 9:00pm

                                          Wed: 6:00am - 5:00pm

                                          Thu: Closed

                                          Fri: 6:00am - 9:00pm

                                          Sat: 6:00am - 9:00pm

                                          Sun: 8:00am - 8:00pm

                                          530 Turnpike Rd

                                          Shrewsbury, MA 01545

                                          9.68 mi

                                          Rental Center

                                          (508)841-0392

                                          Pro Service Desk

                                          (508)841-0330

                                          Mon-Tue: 6:00am - 9:00pm

                                          Wed: 6:00am - 5:00pm

                                          Thu: Closed

                                          Fri: 6:00am - 9:00pm

                                          Sat: 6:00am - 9:00pm

                                          Sun: 8:00am - 8:00pm