Reviews for Auburn #2682

so ecstatic that the place was very neat and didn’t have any sort of miscellaneous items on the floor

I have been to the Auburn store many times. Besides being at a convenient location for me, they have had everything to complete my projects.

This trip today was the best experience that I have had in this store since the opening! The gentleman in lumber came over to assist me loading my cart, and the woman in Plumbing came over to me and helped my find all the PVC fittings that I needed without me asking for help. Finally, the checkout was fast and the lady at checkout was very friendly and pleasant. I said NEW employees because I have never seen them before, 2:30 PM Friday

Poor customer service and dirty store

The Home Depot is one of the most pleasant and beneficial places to do business. The staff is most helpful and the product line and pricing are consistently competitive. I've tried other competitors and they have always fallen short for me. The Home Depot consistently delivers great product value and customer support.

I have spent a lot of time with the women from the Pro desk at the Auburn Store. These ladies are knowledgeable and/or get the answer if they don't know it. They treat all the customers with respect and a light humor that all enjoy. It is refreshing to have someone you trust guide you through big projects and are there to straighten out problems for you

People in the store were friendly and helpful.

They state to contact the store with issues, you do and never hear from them.

I had to purchase many tools/materials and “amber” went out of her way to help me get what I was looking for, look up inventory and find other locations of items that were out of stock. Knowledgeable, helpful, and friendly. Helps get you in and out of the store quick!

happy !!!!!!!!!!!!!!!!!!!!!!!

I waited 30 minutes for someone to mix my paint

Isle support is both friendly and helpful. Finding the correct item quickly makes for a quicker trip

I live in Woodstock,CT and have many directions to choose from when it comes to Home Depot. My favorite location is Auburn,MA. Easier to get in and out of than Manchester,CT, which is about the same distance for me. Also, I point out these 2 stores in particular because usually they both have more in stock than the other surrounding HD's.

I’m very easy to find what I need.

I was short on time so instead of wandering around the aisles looking for my items; I asked for help in customer service. A lady by the name of Nancy took the time to walk me to the area of the item I was looking to buy. Another fine lady Named Sandra at check out helped me save money by telling about the Home Depot card. This was at the Auburn Mass store.

excellent service from cashier

Make sure if you are buying and ordering ring it up together or you can't use the coupon twice the same day same shopping trip! Also be prepared to self check out because there are no cashiers. Be prepared to move items yourself to get items you want. Next time I will consider a different store.

Old Shop Vac quit on me today , this one is definitely an upgrade!

Sure you're doing own projects, why not do your own price checks and ring your purchase too? Since I evidently work there now, I frequently avail myself of the mobile stairs. Security is lax, one day I tried accessing their internal network from a misconfigured price station. Employees stopped to look and laugh, but literally did nothing to dissuade me. Most of the time the chip readers don't work right at the registers, and the token employee seems upset when you try unplugging it and hooking it back up to reset it. Not my fault my employee new hire training sucked. Next time, perhaps I'll leave some extra time and do a merchandising move.

OMG that cashier, Savana, is incredible with her customer service skills!! She is friendly and very efficient. She seemed very eager to help!! You can tell she loves her job snd honestly, she made my experience a great one!! That girl deserves recognition!!

The Auburn store has never disappointed myself and my husband. Wish there was a Home Depot in Millbury MA however. It's not that far from my home but it would be great to have this brand closer to my home.

Melissa and Lenny provided exceptional customer service in the appliance department. I left the store feeling confident in my appliance purchase!

Go see Lynn the top Cashier if you need any help

Nice employees. Very helpful! Very attentive and the store is very clean!

This store is conveniently located and reasonably well stocked. I have noticed though that the Oxford store is usually much more stocked and better organized. why is that??

Great person to deal with is Sharon A at this store

They generally have what I'm looking for, but the waiting times(if there is even an in-person check-out available. You're basically forced to go through the self-check-outs that I refuse to do. So I go through the lumber area even if I'm buying other things.

Thank you for being so nice and helpful and thank you for making my shopping experience amazing and also I would like to say that I am from Connecticut and I rather shop with you guys then the Connecticut Home Depot so thank you thank you for having everything I needed and just being you guys thank you

A very clean and professional operation. KUDO's to all