#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(508)721-4278

Rental Center

(508)721-4213

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

779 Washington St

Auburn, MA 01501

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 475 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (475)
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Showing 1-30 of 475 reviews
Always a very helpful and kind staff! This store always has everything I need!
Always a very helpful and kind staff! This store always has everything I need!
by
  • Verified Purchase
  • Recommended
Home Depot stores, Leominster, Worcester and Auburn do not have store employees to assist you if ...
Home Depot stores, Leominster, Worcester and Auburn do not have store employees to assist you if you need expert advice or insight on product section-except in Paint. If you plan to go to a home Depot store you should do all your product research before you go to make a purchase because you will not receive assistance in store unless you are prepared to search for assistance and wait a long time for store employee assistance. I went to the store during the week expecting a low number of customers and store employee availability. There was a low number of customers but no store assistance readily available. You need to search and wait for assistance. Lastly, prices are higher than expected across all departments and I have seen this increasing price trend since last March.
by
  • Verified Purchase
Great store to visit. Customer service excellent.
Great store to visit. Customer service excellent.
by
  • Verified Purchase
  • Recommended
Paint department associates are miserable people, and hand trucks are left in aisles, which I fel...
Paint department associates are miserable people, and hand trucks are left in aisles, which I fell over embarrassing.
by
  • Verified Purchase
i have been shopping the home depot since they came to this area. as a remodeling contractor i us...
i have been shopping the home depot since they came to this area. as a remodeling contractor i used the depot for most of my product needs . i have allways been satisfied with service and personel. depot has my back !!
by
  • Verified Purchase
  • Recommended
The store provided an excellent experience for me and my family
The store provided an excellent experience for me and my family
by
  • Verified Purchase
  • Recommended
This store is in the town that I live in, so it would make sense to shop the store when I have ne...
This store is in the town that I live in, so it would make sense to shop the store when I have needed something. But I have found the Store in Oxford Ma is much better stocked and the store employee are much more friendly Today I had a bad experience with a store employee in the paint dept. I drove out to the Oxford store and was able to get the help I need and my questions answered, it was a bit of a waste of time to have to go that route, but the employee in Auburn(his name is Roger) was not about to help me
by
  • Verified Purchase
Bought 500.00 worth of pavers. Were to be delivered in 2 days. It’s now been 7 days and still no ...
Bought 500.00 worth of pavers. Were to be delivered in 2 days. It’s now been 7 days and still no delivery. Nobody I’ve called has a clue. I’m cancelling my order.
by
  • Verified Purchase
This is my favorite Home Depot. The PRO’s were very helpful and all the associates that assisted ...
This is my favorite Home Depot. The PRO’s were very helpful and all the associates that assisted were great too.
by
  • Verified Purchase
  • Recommended
The pro desk is always helpful and a great group of people work there. Always a pleasant experien...
The pro desk is always helpful and a great group of people work there. Always a pleasant experience.
by
  • Verified Purchase
  • Recommended
Keep up with the smiles and kindness, and definately be safe and healthy. God Bless everyone.
Keep up with the smiles and kindness, and definately be safe and healthy. God Bless everyone.
by
  • Verified Purchase
  • Recommended
Three trips to store to purchase a faucet for my kitchen! First trip, faucet was faulty. Second t...
Three trips to store to purchase a faucet for my kitchen! First trip, faucet was faulty. Second trip, faucet was USED! Third trip I had them open it in store and be sure it was good! 6 hours of travel time, approx $500.00 in costs, plus my 6 hours of time, gas,e tc. not a happy customer.
by
  • Verified Purchase
Best store
Best store
by
  • Verified Purchase
  • Recommended
Bob M in lumber was the only part of my shopping experience today that made it worth it. Had some...
Bob M in lumber was the only part of my shopping experience today that made it worth it. Had some employees over the last few trips not be too helpful. Bob M took the time to help me and give me options when he couldn't help in the store. Bob M is the reason I would shop again at this store! Highly recommend Bob for any help you need in lumber and building materials!!
by
  • Verified Purchase
  • Recommended
The pick-up/return area needs to be better managed with additional employees since there are so m...
The pick-up/return area needs to be better managed with additional employees since there are so many people purchasing online and picking up at the store. Nursery/lawn care section should have its own checkout so that customers are not having to push their carts through the store. The individuals working the paint counter are very helpful and efficient.
by
  • Verified Purchase
  • Recommended
I was in your store tonight. Ask associate to cut 10 feet of chain. Only got 5 feet but paid for ...
I was in your store tonight. Ask associate to cut 10 feet of chain. Only got 5 feet but paid for ten. I called when I got home and no one answered. The phone rang at least 25 times. Thank you. How do I get a refund for $2.50? Thank you
by
  • Verified Purchase
  • Recommended
Everything was clean smooth and awesome .
Everything was clean smooth and awesome .
by
  • Verified Purchase
  • Recommended
The associates at the customer service desk were excellent today, 5/10/20. I bought a grill and a...
The associates at the customer service desk were excellent today, 5/10/20. I bought a grill and all of the insides were missing. I called the store and spoke with Melissa on the phone and she gave me a few options. I brought the grill back, and because of the inconvenience, they offered me the next model up, at no extra cost. The were so friendly and helpful with the whole process. Especially during this time, they were the best part of my day. Thank you so much ladies!
by
  • Verified Purchase
  • Recommended
PLEASE SEE MARISSA AT THE KITCHEN DESIGN DEPT., SHE IS AWESOME. SHE WILL DESIGN FOR YOU THE PERFE...
PLEASE SEE MARISSA AT THE KITCHEN DESIGN DEPT., SHE IS AWESOME. SHE WILL DESIGN FOR YOU THE PERFECT KITCHEN. THANK YOU MARISSA
by
  • Verified Purchase
  • Recommended
They don't have enough registers open, if your time is valuable to you shop somewhere else
They don't have enough registers open, if your time is valuable to you shop somewhere else
by
  • Verified Purchase
Costumer service is the worst!
Costumer service is the worst!
by
  • Verified Purchase
As a homeowner I recommend the home depot for your home improvement needs . Whether you need too...
As a homeowner I recommend the home depot for your home improvement needs . Whether you need tools , equipment, materials, machinery, or just some advice you can rely on the Home depot and it’s staff . It is the Hardware you can rely on .
by
  • Verified Purchase
  • Recommended
Prices were wrong in the light bulb section. Please farm it and stop allowing simple mistakes to ...
Prices were wrong in the light bulb section. Please farm it and stop allowing simple mistakes to go unchecked.
by
  • Verified Purchase
  • Recommended
The employee who helped us (Steve) went way out of his way to help. The store was closing in 15 ...
The employee who helped us (Steve) went way out of his way to help. The store was closing in 15 minutes and the item I needed was not in stock. Instead of sending me out empty handed he did some research and found stock in the back that was not going out til the next day and he went and got it. Thank you Steve - even tho you are a Yankees Fan, you made my day !
by
  • Verified Purchase
  • Recommended
We had numerous questions about products. Steven in flooring was extremely helpful and knowledgea...
We had numerous questions about products. Steven in flooring was extremely helpful and knowledgeable about all types of flooring and application procedures. He provided excellent customer service.
by
  • Verified Purchase
  • Recommended
the experience that I have had in this store has been super great and I love shopping here. looki...
the experience that I have had in this store has been super great and I love shopping here. looking forward to my next project.
by
  • Verified Purchase
  • Recommended
Jenn was friendly happy and very accommodating with a lot of experience and professionalism.
Jenn was friendly happy and very accommodating with a lot of experience and professionalism.
by
  • Verified Purchase
  • Recommended
need store people to help answer questions or at leaset a quicker way to find someone
need store people to help answer questions or at leaset a quicker way to find someone
by
  • Verified Purchase
  • Recommended
The new self check out registers are poorly designed and laid out. There is little to no counter ...
The new self check out registers are poorly designed and laid out. There is little to no counter space to place and scan even the smallest item The screen is big enough to watch the Superbowl and entirely overkill for displaying an item and the purchase summary I'm going back to using a live person - - who also has the same poorly designed set up
by
  • Verified Purchase
The new system looks great.
The new system looks great.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 475 reviews

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