Reviews for Auburn #2682

Always a very helpful and kind staff! This store always has everything I need!

Home Depot stores, Leominster, Worcester and Auburn do not have store employees to assist you if you need expert advice or insight on product section-except in Paint. If you plan to go to a home Depot store you should do all your product research before you go to make a purchase because you will not receive assistance in store unless you are prepared to search for assistance and wait a long time for store employee assistance. I went to the store during the week expecting a low number of customers and store employee availability. There was a low number of customers but no store assistance readily available. You need to search and wait for assistance. Lastly, prices are higher than expected across all departments and I have seen this increasing price trend since last March.

Great store to visit. Customer service excellent.

Paint department associates are miserable people, and hand trucks are left in aisles, which I fell over embarrassing.

i have been shopping the home depot since they came to this area. as a remodeling contractor i used the depot for most of my product needs . i have allways been satisfied with service and personel. depot has my back !!

The store provided an excellent experience for me and my family

This store is in the town that I live in, so it would make sense to shop the store when I have needed something. But I have found the Store in Oxford Ma is much better stocked and the store employee are much more friendly Today I had a bad experience with a store employee in the paint dept. I drove out to the Oxford store and was able to get the help I need and my questions answered, it was a bit of a waste of time to have to go that route, but the employee in Auburn(his name is Roger) was not about to help me

Bought 500.00 worth of pavers. Were to be delivered in 2 days. It’s now been 7 days and still no delivery. Nobody I’ve called has a clue. I’m cancelling my order.

This is my favorite Home Depot. The PRO’s were very helpful and all the associates that assisted were great too.

The pro desk is always helpful and a great group of people work there. Always a pleasant experience.

Keep up with the smiles and kindness, and definately be safe and healthy. God Bless everyone.

Three trips to store to purchase a faucet for my kitchen! First trip, faucet was faulty. Second trip, faucet was USED! Third trip I had them open it in store and be sure it was good! 6 hours of travel time, approx $500.00 in costs, plus my 6 hours of time, gas,e tc. not a happy customer.

Best store

Bob M in lumber was the only part of my shopping experience today that made it worth it. Had some employees over the last few trips not be too helpful. Bob M took the time to help me and give me options when he couldn't help in the store. Bob M is the reason I would shop again at this store! Highly recommend Bob for any help you need in lumber and building materials!!

The pick-up/return area needs to be better managed with additional employees since there are so many people purchasing online and picking up at the store. Nursery/lawn care section should have its own checkout so that customers are not having to push their carts through the store. The individuals working the paint counter are very helpful and efficient.

I was in your store tonight. Ask associate to cut 10 feet of chain. Only got 5 feet but paid for ten. I called when I got home and no one answered. The phone rang at least 25 times. Thank you. How do I get a refund for $2.50? Thank you

Everything was clean smooth and awesome .

The associates at the customer service desk were excellent today, 5/10/20. I bought a grill and all of the insides were missing. I called the store and spoke with Melissa on the phone and she gave me a few options. I brought the grill back, and because of the inconvenience, they offered me the next model up, at no extra cost. The were so friendly and helpful with the whole process. Especially during this time, they were the best part of my day. Thank you so much ladies!

PLEASE SEE MARISSA AT THE KITCHEN DESIGN DEPT., SHE IS AWESOME. SHE WILL DESIGN FOR YOU THE PERFECT KITCHEN. THANK YOU MARISSA

They don't have enough registers open, if your time is valuable to you shop somewhere else

Costumer service is the worst!

As a homeowner I recommend the home depot for your home improvement needs . Whether you need tools , equipment, materials, machinery, or just some advice you can rely on the Home depot and it’s staff . It is the Hardware you can rely on .

Prices were wrong in the light bulb section. Please farm it and stop allowing simple mistakes to go unchecked.

The employee who helped us (Steve) went way out of his way to help. The store was closing in 15 minutes and the item I needed was not in stock. Instead of sending me out empty handed he did some research and found stock in the back that was not going out til the next day and he went and got it. Thank you Steve - even tho you are a Yankees Fan, you made my day !

We had numerous questions about products. Steven in flooring was extremely helpful and knowledgeable about all types of flooring and application procedures. He provided excellent customer service.

the experience that I have had in this store has been super great and I love shopping here. looking forward to my next project.

Jenn was friendly happy and very accommodating with a lot of experience and professionalism.

need store people to help answer questions or at leaset a quicker way to find someone

The new self check out registers are poorly designed and laid out. There is little to no counter space to place and scan even the smallest item The screen is big enough to watch the Superbowl and entirely overkill for displaying an item and the purchase summary I'm going back to using a live person - - who also has the same poorly designed set up

The new system looks great.