#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(816)965-4404

Rental Center

(816)965-4410

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4707 E Bannister Rd

Kansas City, MO 64137

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Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 513 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (513)
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Showing 1-30 of 513 reviews
Really liked the help in the department I was interested in looking at they were a great help to me?
I had shopped at other places looking for a replacement for my Kitchen faucet, they were much more expensive,since my husband died I am living on my social security and I appreciated getting the $25.00 discount?
by
    • Recommended
    Bad to good
    I have been shopping at this store for several years. I use to dread going because I knew if I needed help, I may not get it. The last few years, I do not dread it. Employees are much nicer and a lot more helpful.
    by
      • Recommended
      Great Experience Getting paint today
      Carlton and the other gentlemen in the paint department did an excellent job helping me today ..
      by
        Step by Step
        It is so easy to use the website. I picked out colors easily. So far, my kitchen is almost done. Have my appliances, new counter top , sink and faucet and garbage disposal and refrigerator. Paid them off and started on the flooring. Also working on storm door for front door and some plumbing. I love the ability to have same as cash for financing. I always pay off the bill before the 12 months is up. No interest that way.
        by
          • Recommended
          good with potential for greatness
          I got a Uhaul truck to deliver my furniture from big lots and also loaded from home dp after using miles to the banister store to find out the inventory was out of the OSB boards I was hot but the staff was able to take care of this and helped out with pricing another board thank you but wow
          by
            • Recommended
            Invisible Employees?
            Visited the Bannister location in South KCMO on a weekday in the early afternoon. The store was not crowded or particularly busy. Just inside the front entrance we were greeted by a friendly woman, and she was the ONLY employee I saw until reaching the checkout. No one to ask a question of, no one to ask about an out-of-stock part, no one to assist in any way. I searched for an employee thrpugh plumbing, exterior doors, and lumber but was unsuccessful. None were present or assisting other customers, leading me to wonder if they were invisible. Luckily a fellow customer offered some advice and I was able to get what i needed. At the checkout only the self service was available, and the employee monitoring it said nothing, and did nothing. Actually the whole trip was self-service, LOL. Not the place to go if one needs advice or assistance!
            by
              Great customer service
              Gabe and Josh were very helpful and friendly from the beginning and o the end.
              by
                • Recommended
                Thank you Tyaja for your help this Sunday!
                Thank you Tyaja for your help this Sunday!
                by
                • Verified Purchase
                • Recommended
                JUSTIN IS EITHER STORE MGR OR IN THE ELECTRICAL DEPT. HE ALWAYS ANSWERS ALL MY QUESTIONS WITH A H...
                JUSTIN IS EITHER STORE MGR OR IN THE ELECTRICAL DEPT. HE ALWAYS ANSWERS ALL MY QUESTIONS WITH A HELPFUL SMILE.
                by
                • Verified Purchase
                • Recommended
                After waiting months for my purchases to arrive, what did arrive was returned and my account cred...
                After waiting months for my purchases to arrive, what did arrive was returned and my account credited even though paid for and in constant contact I found this very unsatisfactory in completing my project. I ended up ordering and receiving items in a timely fashion through the competition, and added discounts for time wasted with Home Depot. I don't see myself using Home Depot in the future. Thanks for wasting months of my life and delaying my project!
                by
                • Verified Purchase
                Nice and clean. Easy in and out.
                Nice and clean. Easy in and out.
                by
                • Verified Purchase
                • Recommended
                Great place to shop.
                Great place to shop.
                by
                • Verified Purchase
                • Recommended
                The staff at this store was amazing. Bobby was over the top helpful! He found a similar product t...
                The staff at this store was amazing. Bobby was over the top helpful! He found a similar product to fill my needs and adjusted the price to reflect the item that was out of stock. Excellent customer service!!
                by
                • Verified Purchase
                • Recommended
                This location is easy to get in and out. I often go to North Metcalf in Overland Park, KS but th...
                This location is easy to get in and out. I often go to North Metcalf in Overland Park, KS but that store is busy and complicated. This one is easy. I plan to shop here more often.
                by
                • Verified Purchase
                • Recommended
                The store was clean and product were easy to find. Cashiers were frendly and helpful.
                The store was clean and product were easy to find. Cashiers were frendly and helpful.
                by
                • Verified Purchase
                • Recommended
                Just like most home depots, it can sometimes take a long time to do get some basic help, but over...
                Just like most home depots, it can sometimes take a long time to do get some basic help, but overall it's above average as far as customer service. The employees are helpful and things are (usually) in stock.
                by
                • Verified Purchase
                • Recommended
                Cashier Michelle was very nice and diligent in helping me
                Cashier Michelle was very nice and diligent in helping me
                by
                • Verified Purchase
                • Recommended
                I was ignored by every employee or told I would have to wait...then never came back to me. A fema...
                I was ignored by every employee or told I would have to wait...then never came back to me. A female paint employee was rude and snarky.
                by
                • Verified Purchase
                This store was considerably out of my way to purchase the items I wanted, but I was glad that I m...
                This store was considerably out of my way to purchase the items I wanted, but I was glad that I made the trip. The checkout clerk was amazing and the website reflected an accurate inventory enabling me to make my purchase with confidence.
                by
                • Verified Purchase
                • Recommended
                There was never anybody around to help with the items I was trying to find. It seemed like nobody...
                There was never anybody around to help with the items I was trying to find. It seemed like nobody worked at this store. The man that did somewhat help me never looked me in the face, and he kept walking away as I was asking him questions. Very disrespectful. I will not be returning to this location.
                by
                • Verified Purchase
                Great customer service and take care of everything I needed
                Great customer service and take care of everything I needed
                by
                • Verified Purchase
                • Recommended
                the lady at register went out of her way to help cust service refunds 4/12/21 Anisah
                the lady at register went out of her way to help cust service refunds 4/12/21 Anisah
                by
                • Verified Purchase
                • Recommended
                A few employees are not interested in working to serve the customer: i.e. find pricing when item ...
                A few employees are not interested in working to serve the customer: i.e. find pricing when item not marked and no greeter to speak to customers entering store without masks (city mandate). Cost more time than I save shopping at this store. No ready manager to get help when employees have issue. Will travel farther from now on to find my product.
                by
                • Verified Purchase
                I enjoyed going there cause it close to home I can fine what Ineeed
                I enjoyed going there cause it close to home I can fine what Ineeed
                by
                • Verified Purchase
                • Recommended
                Most of my experiences at Home Depot in the Kansas City area are unpleasant they lack customer se...
                Most of my experiences at Home Depot in the Kansas City area are unpleasant they lack customer service and courtesy or respect for the customer however my last visit at the Home Depot in Bannister was not as bad as most of them the cashier that checked me out was very helpful and polite she actually showed some customer service. I spent thousands of dollars a week in Home Depot’s so it is nice to finally come across an employee that shows a little bit of care I’d like to personally thank Angel at the banister Home Depot
                by
                • Verified Purchase
                • Recommended
                1 found this review helpful
                Angel was wonderful and so friendly to work with. We will definitely be visiting this store locat...
                Angel was wonderful and so friendly to work with. We will definitely be visiting this store location again.
                by
                • Verified Purchase
                • Recommended
                Very nice clean orderly store and Joshua Taylor was an extreme help at trying to find all my hard...
                Very nice clean orderly store and Joshua Taylor was an extreme help at trying to find all my hardware needs thank you once again Josh Taylor
                by
                • Verified Purchase
                • Recommended
                Luerther was excited to have the opportunity to check me out. He was very courteous and timely wi...
                Luerther was excited to have the opportunity to check me out. He was very courteous and timely with my check out while assuring that I received his undivided attention.
                by
                • Verified Purchase
                • Recommended
                Great associate at this store, very knowledgeable. A shout out to Loretta in Electrical, also Ron...
                Great associate at this store, very knowledgeable. A shout out to Loretta in Electrical, also Ronitta cashier.
                by
                • Verified Purchase
                • Recommended
                This store is always clean and there is always an employee around ready and willing to help you out.
                This store is always clean and there is always an employee around ready and willing to help you out.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 513 reviews

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