#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(607)786-8404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
798 Main St
Johnson City, NY 13790
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Customer Store Reviews

  • 4.7 out of 567 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (567)
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Showing 1-30 of 567 reviews
people friendly and store well stocked
people friendly and store well stocked
by
  • Verified Purchase
  • Recommended
The employees were readily available for assistance. They were very friendly and helpful.
The employees were readily available for assistance. They were very friendly and helpful.
by
  • Verified Purchase
  • Recommended
Exceptional service and knowledgeable staff keeps me coming back,... And they always have what I ...
Exceptional service and knowledgeable staff keeps me coming back,... And they always have what I need.
by
  • Verified Purchase
  • Recommended
The staff in this store is awesome! They're always helpful, friendly and courteous. The store is ...
The staff in this store is awesome! They're always helpful, friendly and courteous. The store is always well stocked and clean. My only gripe is the current trend of corporations replacing people with machines. I'll wait on line before using a machine to checkout. This is a big box retail cost saving measure but once you eliminate the personal touch you will loose business. Remember, people almost never have to leave the house to shop for most of what we can buy at your store.
by
  • Verified Purchase
  • Recommended
we were directed to the products we needed by the terrific sales person, who was very helpful. T...
we were directed to the products we needed by the terrific sales person, who was very helpful. Tom P. did a great job and made the project that i had to do get done. The store was very clean and organized.
by
  • Verified Purchase
  • Recommended
The store is well organized and can find things easier.
The store is well organized and can find things easier.
by
  • Verified Purchase
  • Recommended
Very pleased with store neatness, product availability and the friendly and available associates....
Very pleased with store neatness, product availability and the friendly and available associates. Also I had several online orders shipped to the store - all were on time and free of defects.
by
  • Verified Purchase
  • Recommended
Over the last 2 years or so, this Johnson City NY store has gone down hill with customer service ...
Over the last 2 years or so, this Johnson City NY store has gone down hill with customer service and help on the floor by employees (if you can find one). Being a Vietnam Veteran I hold a discount card that Home Depot claims to Honor. They don't. Today was prime example. Normally I pay for items in cash if under $100. Today I did not so I could prove a point. I got some lag bolts (20 of them) and went to cashier, Handed the cashier (Amber according to the sales receipt) before she rang up the lag bolts, because of the total, I asked if the discount was applied and put my HD Credit Card in the slot because I knew it was not applied, and the normal comment that always comes back is they can not adjust after the total is set..... That is an out and out lie because the adjustments can be made before MODE of PAYMENT has bee entered by the cashier. This has happened more then once over the past couple months. It's almost like the employees are trained to NOT GIVE DISCOUNTS. Home Depot is not the only Big Box Improvement Store in Town, and the other 2 centers have always given discounts to Veterans. Guess Home Depot is more concerned about $$$ then the customer. -- Good Luck with that attitude, over priced and poor service skills.
by
  • Verified Purchase
2 found this review helpful
had everything i was looking for,everyone was friendly and courteous.
had everything i was looking for,everyone was friendly and courteous.
by
  • Verified Purchase
  • Recommended
The folks at the pro desk, Patty, Todd, Gene, Tom and Sue in the kitchen Dept. are absolutely out...
The folks at the pro desk, Patty, Todd, Gene, Tom and Sue in the kitchen Dept. are absolutely outstanding assets to you company! The customer service in on point and we plan to continue doing business here because of them!
by
  • Verified Purchase
  • Recommended
Excellent store, friendly associate's, and a clean and never have a problem finding anything!
Excellent store, friendly associate's, and a clean and never have a problem finding anything!
by
  • Verified Purchase
  • Recommended
Very kind and courteous and quality customer service. I enjoy shopping at Home Depot snd is a Ave...
Very kind and courteous and quality customer service. I enjoy shopping at Home Depot snd is a Avery pleasant place to shop.
by
  • Verified Purchase
  • Recommended
The cashier was pleasent and help full.I was looking for a tool and one employee was verry helpfu...
The cashier was pleasent and help full.I was looking for a tool and one employee was verry helpfull in the tool isle.The store was clean and everyone was verry helpfull.
by
  • Verified Purchase
  • Recommended
I could not find what I was looking for so Mr. Potter stopped doing what he was doing and walked ...
I could not find what I was looking for so Mr. Potter stopped doing what he was doing and walked to the exact item I needed and proceeded to explain how to use the item for what I needed. Very helpful. The store was very neat and clean.
by
  • Verified Purchase
  • Recommended
Excellent service and helpful staff. Very friendly! Great place for your home needs!
Excellent service and helpful staff. Very friendly! Great place for your home needs!
by
  • Verified Purchase
  • Recommended
I am very grateful when the Home Depot Customer Service employees help me with on-line orders.
I am very grateful when the Home Depot Customer Service employees help me with on-line orders.
by
  • Verified Purchase
  • Recommended
Clean , orderly, and well stocked. Employees are helpful.
Clean , orderly, and well stocked. Employees are helpful.
by
  • Verified Purchase
  • Recommended
There was a young lady that really was very nice-helpful-and very kind and just a great perso...
There was a young lady that really was very nice-helpful-and very kind and just a great person. She was very helpful to me. God Bless her.
by
  • Verified Purchase
  • Recommended
The store appeared to be well stocked and all employees were very friendly, especially Stephanie ...
The store appeared to be well stocked and all employees were very friendly, especially Stephanie my cashier.
by
  • Verified Purchase
  • Recommended
i went in to buy a chain link fence gate. 2 were in stock both with rough looking boxes that had ...
i went in to buy a chain link fence gate. 2 were in stock both with rough looking boxes that had been re-taped. i bought one, brought it home to find all the brackets and connecting pieces missing. now have to go back to the store for the usual fight for a refund or missing parts. you should go into a store expecting to get what is in the box the first time, not some pre-opened box and having to reopen and double check to make sure you are getting what you pay for.
by
  • Verified Purchase
You just can't find a store with friendlier employees who are always willing to help you. Makes s...
You just can't find a store with friendlier employees who are always willing to help you. Makes shopping there a pleasant experience. Great products at great prices.
by
  • Verified Purchase
  • Recommended
Excellent employees in the garden center. They offered to help load my truck with many bags of l...
Excellent employees in the garden center. They offered to help load my truck with many bags of landscape stone and patio blocks. Very very helpful. Thanks to Marissa at the checkout, and Cheryl and Jim H for the loading help!
by
  • Verified Purchase
  • Recommended
Always a great store to shop in,. Staff is friendly helpful and has a great knowledge of goods
Always a great store to shop in,. Staff is friendly helpful and has a great knowledge of goods
by
  • Verified Purchase
  • Recommended
we received help in locating tiles for our ceiling. Store is very organized and the help was outs...
we received help in locating tiles for our ceiling. Store is very organized and the help was outstanding
by
  • Verified Purchase
  • Recommended
Store experience was good I'll find my check out got a very nice smiling happy face lady named Br...
Store experience was good I'll find my check out got a very nice smiling happy face lady named Brittany made you feel very welcome asked if there was anything that I needed that I couldn't find in the store excetera excetera just a true caring person I do believe
by
  • Verified Purchase
  • Recommended
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
carts in lumber area filled with miscellaneous material and apparently out of service for custome...
carts in lumber area filled with miscellaneous material and apparently out of service for customer use
by
  • Verified Purchase
  • Recommended
Nate and Brenda were exceptional. Store is clean and organized.
Nate and Brenda were exceptional. Store is clean and organized.
by
  • Verified Purchase
  • Recommended
Employees are always helpful and knowledgeable. Love that we can bring our dog to the store.
Employees are always helpful and knowledgeable. Love that we can bring our dog to the store.
by
  • Verified Purchase
  • Recommended
Parking was super convenient. The store itself is big and open, which in my opinion enhances the ...
Parking was super convenient. The store itself is big and open, which in my opinion enhances the shopping experience. Aisles are clearly marked, and for things you cannot seem to find the Home Depot App tells you what Aisle and Bay number the product is located in. I have yet to find an unpleasant employee working in this store, and the prices are very comparable to other Home Improvement stores. Employee's seem to pop up right when you need them and often times ask if you need assistance. Cashiers are also very helpful and even help me take advantage of my military discount at the self checkout (yes there is a self checkout and it is very convenient).
by
    • Recommended
    Showing 1-30 of 567 reviews

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