Dickson City #4118

The appliance sales manager was one of the nicest, kindest, most helpful employees I have ever encountered. I have dealt with a lot of local appliance sellers, due to furnishing over 30 places with appliances in the last year, and he was by far my favorite. He made us feel like family and was juggling tons of customers with kindness and ease. We encountered a hiccup at checkout when the promotion code wasn't scanning in the system for our appliance purchase. The employee knew it had to be an error, as he knew the promotion was valid and it also automatically applied to our online shopping cart. (We couldn't process the order online though, because some appliances were back ordered and required different delivery dates, which is why we went in). We even drove to ask about how to make the purchase the day before and the employee said to come and do it in store. Anyway, when the manager came over to assist the employee, instead of even attempting to help he he told us "to just go home and order online." It was extremely rude. When we explained that we couldn't, he tried to persuade us to pay the $800 extra, in lieu of us submitting rebate forms for a $500 gift card. I wasn't really thrilled with that, as I didn't want to have to spend that much money up front. He said right in front of us "do what ever you need to do to get them out of here" and we both felt really low and offended. We weren't being difficult or doing anything wrong. We were also making the biggest cash purchase of our lives thus far ($10,000 cafe appliances). The employee apologized for him and got us out of there with the right cost and said at least we still had the rebates from the manager to use as consolace. When we got home, we entered the rebates online to find out they were expired in 2019, so thank goodness we didn't take the bait because we really would have been out. It was unfortunate that this gentleman made us feel this way and I feel really bad for the employees who call on him for help.

Rude managers; Matt and Jackie

I visited the store two consecutive days and there wasn't a competent employee that could assist me with ordering Anderson windows. Neither millwork, Pro Desk nor the store manager was capable of assisting me.

Terrible employees

The Paint employees were severely understaffed. I was waiting in line for 30 minutes before the attendant even talked to me.

I purchased a 4 piece ratcheting tie-down strap kit at a special price of $6.97. When I checked my receipt, I was charged the regular price of $8.97. When I went back in and told the cashier, she didn't try to have someone correct the price issue and said she couldn't help me. She sent me to Customer Service. The line at Customer Service was literally out the door. If you shop Home Depot, you had better watch that they don't overcharge you- Fixing the problem when they charge someone too much apparently isn't important anymore and Customer Service takes too much time to be worth it.

When I finely got thru on the phone the girl that took care of me did solve the problem.

The associates at this in the lumber dept was great