Reviews for Brooklyn Park #2804

My experience at this Home Depot location was especially great because of the help of Dan. He was different from the other associates because he attended to us promptly, despite being just as busy. Dan was also knowledgeable. He answered all of our questions - even the ones we didn't think to ask.

Had a very nice experience purchasing a washer and dryer today. Ended up working with Kevin Townes, an associate in the appliance section. Kevin was very knowledgeable and was able to answer all our questions and give good advice.

Found everything that was of importance to me at the right time.

Ordered online for pick up at the store. It was waiting for us when we got there 45 minutes later. We were asked by Rich if we needed any help. He went to check to see if our order was in. Jenny at order pick up helped us make sure we got the best deal. We needed one other item and Rich walked to the opposite end of the store to retrieve it so we wouldn't have to. Great customer service. Thanks Rich and Jenny!

Enjoyed my time browsing in this store!

Store employees are helpful, thoughtful and well trained. Why would you need to shop any where else?

Hit and miss. Helpful sales associate took my $7000 material order. When the delivery date passed, I called the store. Four phone calls later, I was told they screwed up and they can't deliver the material for a few more days. My order has been sitting at the store for two days. Nothing else they can do. The system won't let them, and they have no authority to make it right or do any better.

We went to the Brooklyn Park store on 8-18-18 with a lot of questions regarding a new build home project. Mason went above and beyond to help show us examples of what we were looking for and answered all of our questions. I will drive specifically to that store in the future because of Mason's exceptional customer Service.

Ivy marchula was awesome !!! Great staff

The store is well kept. It's very understandable. I believe is name was Brandon in garden.

Nathan Mascarenhas is an excellent employee, very customer service oriented. Met and exceeded my requests with a smile. The employees in the hardware area were also very helpful, answered all my questions.

Haramino went Above and Beyond in the customer service department. I was having a hard time finding a product and she not only brought me to the location rather than telling me where it was, she talked to me the entire time asking me about my day and genuinely seemed interested. She made my day brighter!

The staff that worked outside in the home and garden section, went above and beyond to help me get what I needed. I needed a particular mulch which had run out and I got the help I needed to find it. When loading it in my vehicle, an employee helped me out with that as well.

If anyone is ever in need of Carpeting, Kathy Chase Johnson is the woman to go to...she knows every aspect of carpeting... She never pressures you into buying anything....

This is the second time I had an emergency situation at work and needed something your store had in stock and was OPEN when I needed it. The first time was at 8AM on a Monday morning a few months ago. The second time was 6pm on a Sunday evening (Fathers Day) when I had need of a large gauge extension cord tor a temporary AC Unit installed in my computer room. I was able to get the component (last one on shelf, tsk tsk) and get checked out in a total time investment of 20 minutes. That was fast! Your staff was courteous, and helpful and understood my need to get in and out quickly.

If you have a painting project and you're near the Brooklyn Park location or even if you're not, it would be worth the trip. Ask for Abby. She will deliver great customer service and is very pleasant to work with. Tell her Sir Patrick sent you.

Great customer service and helpful staff!! Always a pleasure to visit.

The store is clean and well-lit and it's much easier to find an employee to help you than in most other stores. The employees seem to go out of their way to help you find what you're looking for and if you can't find a particular item they'll recommend something of equivalent value that works as good as anything else.

The store was clean during my visit. Had friendly staff. Assistance was readily available.

We have used this store mainly for all our home improvement needs and the staff are always friendly and knowledgeable on the products. Ivy has been a great help recently as we seem to keep running into her as our cashier. They make our shopping experience quick and easy as we are Usually in a hurry when we come in. I would definitely recommend this Home Depot for all your home improvement needs.

Employees did not check into the specifics of my situation and just repeated generic store policy. I suspect the employee working on my return was trying to steal the money. The return was being processed to an unfamiliar card. Several store employees and even the manager did not have interest in listening to what I was telling them, and proving to them from the original sales receipt. Also fairly rude about the whole thing. Just a poor experience.

Staff not customer friendly , lack of knowledge all around, and unhelpful/unsympathetic manager, who was disengaged.

The staff here is so friendly and always helpful! We enjoy coming here.

Employees I worked with were all phenomenal. Great help and FAST!

The staff here is always so friendly and helpful. Things are well-organized and easy to find. I drive right past Menards and Lowe's to come here every time....its about darn time I submitted a review!

I ALWAYS GO HERE FIRST <3

Excellent help from Sandy selecting a dishwasher to buy.

Awesome store! Extremely personal associates and very helpful! Mason and Michele were fabulous!

The employees are so willing to take time to help customers, give guidance if needed & answer any questions. They are always so pleasant & patient. I love going to a hardware store where the people who work there are knowledgeable about what-ever project you are needing assistance with - so (you & I) the customer will walk out confident & with exactly the right product needed. I appreciate it that - even if the employee may not know the answer to my question....they will find someone else who can answer it to help me out. They do their very best to assist their customers in any way they can....that is awesome! Also - this store is always well stocked and they keep it neat & clean.

Kathy in window treatments was very knowledgable and helpful.