#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(216)898-0401

Rental Center

(216)898-0412

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

10800 Brookpark Rd

Cleveland, OH 44130

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 492 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (492)
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Showing 1-30 of 492 reviews
Good store.
Good store.
by
  • Verified Purchase
  • Recommended
Bob helped me get my hinges and he was great
Bob helped me get my hinges and he was great
by
  • Verified Purchase
  • Recommended
Lots of staff on hand to help with needs. Not like Lowe's where you can never find anyone to help...
Lots of staff on hand to help with needs. Not like Lowe's where you can never find anyone to help you.
by
  • Verified Purchase
  • Recommended
I like the layout and selection at this store and compared to a few others in my area it's always...
I like the layout and selection at this store and compared to a few others in my area it's always clean and you can find an associate to assist if needed.
by
  • Verified Purchase
  • Recommended
If you want to be treated like a criminal/theif at checkout, then this store is for you.
If you want to be treated like a criminal/theif at checkout, then this store is for you.
by
  • Verified Purchase
1 found this review helpful
Everyone who works here is beyond helpful. We never have to hunt for an employee when we need to ...
Everyone who works here is beyond helpful. We never have to hunt for an employee when we need to ask for help as there is always someone close by and they usually approach us. We will be heading to the Brooklyn Home Depot any time we have a home improvement project, big or small.
by
  • Verified Purchase
  • Recommended
Wonderful staff - very helpful and knowledgeable!
Wonderful staff - very helpful and knowledgeable!
by
  • Verified Purchase
  • Recommended
Have always had great service. Even when there was an issue. Robert did an exceptional job handli...
Have always had great service. Even when there was an issue. Robert did an exceptional job handling my issues.
by
  • Verified Purchase
  • Recommended
It is very nice store
It is very nice store
by
  • Verified Purchase
  • Recommended
This store sucks. Watch out for the unfriendly employees and for the prices*** they list one thi...
This store sucks. Watch out for the unfriendly employees and for the prices*** they list one thing by the item and charge you a lot more at the register.
by
  • Verified Purchase
The store was clean and the employees were friendly and helpful.
The store was clean and the employees were friendly and helpful.
by
  • Verified Purchase
  • Recommended
Love going to this store #3806...close to home..people are friendly..always there to help if need...
Love going to this store #3806...close to home..people are friendly..always there to help if needed. just a good experience every time I go there.
by
  • Verified Purchase
  • Recommended
Awesome
Awesome
by
  • Verified Purchase
  • Recommended
Go to another location. Limited stock and uneducated employees
Go to another location. Limited stock and uneducated employees
by
  • Verified Purchase
I love this location. It is neat and clean and the customer service reps are friendly. Most imp...
I love this location. It is neat and clean and the customer service reps are friendly. Most importantly the lines move very quickly at the customer service counter.
by
  • Verified Purchase
  • Recommended
The customer service was super excellent, the store was clean, our product was in stock! We were ...
The customer service was super excellent, the store was clean, our product was in stock! We were very happy shoppers!
by
  • Verified Purchase
  • Recommended
This store a d the employees are awesome...especially the management. If one of the managers sees...
This store a d the employees are awesome...especially the management. If one of the managers sees you they go out of their way to make the store your "toolbox".
by
  • Verified Purchase
  • Recommended
Helpful store employees and great cashiers.
Helpful store employees and great cashiers.
by
  • Verified Purchase
  • Recommended
I like all the Home Depot stores I've used and this one too.
I like all the Home Depot stores I've used and this one too.
by
  • Verified Purchase
  • Recommended
Joey was great
Joey was great
by
  • Verified Purchase
  • Recommended
Theemployees in this store are wonderful. They take the time to help you look for things and get ...
Theemployees in this store are wonderful. They take the time to help you look for things and get them down for you if they're up above in the racking.
by
  • Verified Purchase
  • Recommended
Never going back. Got charged twice for sales tax because the dumb blonde was talking more than p...
Never going back. Got charged twice for sales tax because the dumb blonde was talking more than paying attention to her job. That’s why I don’t like ur store. Ur associate at the checkout is a dumb
by
    New parking lot now has NO handicapped spots near exits, where handicapped customers are now burd...
    New parking lot now has NO handicapped spots near exits, where handicapped customers are now burdened with purchases. New checkout arrangements has two registers in one line which causes customers to try to maneuver around other customers and their merchandise. Folks are standing bewildered at checkout because clerks are apparently not assigned to a specific register and no one is sure where to go.
    by
    • Verified Purchase
    Great to work with if you need to send your guys in and pay over the phone. Love this store!!
    Great to work with if you need to send your guys in and pay over the phone. Love this store!!
    by
    • Verified Purchase
    • Recommended
    Water your plants in the garden center.
    Water your plants in the garden center.
    by
    • Verified Purchase
    • Recommended
    Store always has what i need. Easy to find the department. 9/10 staff is very knowledgeable and ...
    Store always has what i need. Easy to find the department. 9/10 staff is very knowledgeable and goes above and beyond to help. Ron in paint is awesome and knows everything about everything in the paint department. Mary in the nail/screw department is quick to assist and helps to find the correct product super fast. Brett is very polite and always willing to help me load and secure things in car. There is a lady in garden supplies that is so friendly and helpful. Great crew!! Customer service desk makes returns painless. I have other stores i could be going to, but these folks and good inventory keep me coming back. Thank you.
    by
    • Verified Purchase
    • Recommended
    All associates are always pleasant and very helpful. Store is clean and well stocked...love shop...
    All associates are always pleasant and very helpful. Store is clean and well stocked...love shopping here.
    by
    • Verified Purchase
    • Recommended
    Store needs to be cleaned - to much clutter.
    Store needs to be cleaned - to much clutter.
    by
    • Verified Purchase
    • Recommended
    Ivy in the paint section is one of the rudest employees I have had to deal with. She needs to eit...
    Ivy in the paint section is one of the rudest employees I have had to deal with. She needs to either retire or not work in customer service.
    by
    • Verified Purchase
    • Recommended
    Larry and other associates in the tool rental department were so helpful and friendly.
    Larry and other associates in the tool rental department were so helpful and friendly.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 492 reviews

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