Reviews for Burlington #939

Purchased flooring for my home and the employees were very nice and helpful.

Had a good shopping experience. As someone who knows nothing about lumber or fencing HD staff were super helpful in helping me with my purchase and safely loading it into my vehicle.

Employees here know the store. When I'm in the plumbing aisles there's always somebody there that understands my situation and knows where the parts are. Hard to find these days.

great store great location great employees Bobby looked out for me and my son

I would shop there again checking out was fast and friendly

Kristen is such a great asset, I had order patio doors through her. Her knowledge and expertise was top notch!

I dealt with two employees, Chris in plumbing and Paul in lighting and they were two of the most incredibly helpful gentlemen I have ever encountered at any store

I purchased customize Doors. And Danita was very helpful with the design. On installation a piece of the molding was missing, but she was prompt in contacting the manufacturers and we got that missing part...thanks

Commonly used electrical boxes were out of stock

Check out was a breeze

Dave, George & Mark are the go to guys! Always so helpful and knowledgeable! Keep up the great work

Employees that work at the Burlington store are always very helpful and friendly. The inventory that is kept at the store is minimal. I’ve been through a few items that were on the shelves for years then, all of a sudden, they disappeared. I found them at other Locations In the area, but this is my local store.

I brought a light fixture that my client adored seeing

Not bad for the most part. Parking lot is really dark at night so it looks closed as soon as it gets dark. The lumber can be pretty awful so be ready to dig around to find an intact stright square board. The lattice is total garbage and I'd avoid it. I'd love it if they would stop moving aisles around.

The store is well stocked and organized. However it’s difficult to get assistance when needed. Also many of the outside plants in the Garden section are neglected.

Over exceeds in knowledge and customer service. Not many out there like him!

Happy to see more sales associates to help purchasing item.

I’m happy with my purchase

Paint Department Customer Service are not friendly.

When I purchased my flooring I have the best help from Gabriel at the pro desk! And when I came to pick it up, Paul and Matt I. Loaded into my truck. Excellent service

Staff were freindly and helpful

H/D Stores need face to face interviews.

Staff is always very friendly and professional

Inventory is always available at good prices and well organized. Employees are very knowledgeable and helpful.

Great store that always has what I’m looking for

THEY SCREWED THE DELIVERY UP AND THE ASSISTANT STOE MANAGER TOLD ME THAT THE STORE MANAGER WOULD CALL ME THE NEXT DAY....THAT WAS 5 DAYS AGO...STILL WAITING

I purchased an item that was on sale. Two days before it was due to be delivered I recived a call telling me that the item was not available the salesperson should not have sold you the item.

Bought multiple appliances from there with no problems. And at great prices.

I just bought new carpet at Home Depot. There was so much to choose from. The service rep was wonderful at helping settle on the best carpet. She was patient, kind and knowledgeable. We are very pleased with the installation and how beautiful the new carpet looks in our spare room.

Had my fence replaced last June.. From all the rain, the door to enter my back yard sunk and could not open the door.. In order to do so, I had to remove gravel/pavers I had in the walkway.. Called and got the run around from Bryan... Was told Carlos will be getting in contact with me.. Never happened.. Reached out to Bryan.,. No help.. Reached out to the store.. No help.. During this time I was in the process of staining my fence and found that they left hole in the ground that just fills with water.. Also found that there were parts of my fence that was not even screwed in... Exposed screws.... Was told I was going to get a call.. Never happened.. But what they did was come to my home and did not let me know and "fixed" my issues.. I STILL CANNOT OPEN MY GATE!!! All they did was replaced the "hardware" on the door and snuck and screwed in the parts they did not do.. They still left the holes which could have been backfilled with the dirt they dug our for the posts.... Was told my issues are not covered under the "warranty". To pay over $10,000 less than a year ago for a new fence and not to get no help from Home Depot is shameful...