Reviews for Capitol Expressway #6621

Although the store cleanliness was spotless, what specifically stand-out during my particularly experience was the excellent customer service, above and beyond, from the pro-desk account sales specialist, Mr. R. Nunez. As Project Manager of a General Contractor and Construction Company, I was absolutely satisfied with the prompt and professional service provided.

I haven't ahd to go to other stores just becasue I didn't find anything I needed from the store #6621. I haven't even needed to compare the price.

No one available to assist customers with product, Cashiers busy putting makeup on, Manager unavailable to assist customer with complaint.

It was ok could be better thank you Mac at self checkout

Found everything I needed and got lots of help. Definetly coming back more often!

This store has everything I need, every time I shop here. The store employees are always ready to show me what I am looking for. When I show them a picture of what I need the Depot person walks me right to the item. As easy as that! Thanks Mike

Large parking lot, helpful knowledgeable staff, large store and plenty of items in stock.

Love shopping here, layout of the store makes it easy to find any item. Always plenty of parking and store is hardly full.

Not happy!! There at 7pm with other customers trying to check out and there was one register open for everyone. Ridiculous!!

I always use Home Depot, The Capitol Store is clean and help is easy to find. The help is knowledgeable and friendly.

Appliance Specialist, Ismael Vargas was fantastic to work with. We bought 3 appliances from him and are very satisfied. He was friendly, knowledgeable, courteous and patient. He answered any question we had and if he didn't know the answer he found out. We are very pleased!

the store is organized and the associates are helpul and respectful.

Apparently, they do not recycle purchased burnt out halogen long lights. Now what? They weren't helpful or showed any concern about me being stuck with their old bulbs.

I am an interior decorator and I wanted to apply a special paint to a stone surface. This required creativity from the store associate. One associate brought over Chris, and when I asked him if he was creative, he said, what are you trying to accomplish? And I mentioned to him that what I am trying to do is not conventional, and that the application was for my own home and I am willing to experiment. He went so far as to contact the paint rep on Labor Day and reached the rep. Discussed with the rep what I was trying to do, and I received my answer. The answer the rep gave him was the answer Chris had given to me. Thanks for the awesome experience Chris!

Ordered an item online and got an e-mail for pickup. Item was not at the store and asked if I wanted to re-order. Decided not to re-order since it would take over a week and just got a refund. This was the only problem i've encountered at the store and the clerks were very curious . Other then that it's a great place to shop and very clean compared to other Home Depots. For some reason other Home Depots smell of wood and paper, this Home Depot I don't even notice it which is a plus for me. Discount/ bargain bins are littered throughout the store and able to pick up some discounted items from time to time. Finding help can be troublesome, since they may be short staff (?) but that's present at all Home Depot locations I've visited. Overall great place to shop for home improvement needs

The most frustrating experience of this store is associate availability. Customer may have to wait for 20 -30 minutes to get simple questions answered. The associate are not skilled enough to provide meaningful answers. On occasions, I have received help from the loaders which I appreciate. Many of the items are not stored forcing the customer to place 'Special Order' which financially obligates the customer without the product delivery. And the convoluted Special Order cancelation process holds customers hostage (financially).

This was a complete shopping pleasure. Freindly employees & everything was easy to find.

the store is supper great. I would shop their all the time. even camping & BBQ..

The store is clean, organized. The employees are knowledgeable and helpful. The store manager is courteous with the attitude of "customers satisfaction". I appreciate the help the associates in all departments who tried to help or to get help for me. I was treated best.

Associate provided great ideas and direction for items needed and for my pending repair to a delicate item. Check out was great as she was very helpful in finding the accurate cost of sale item and applied it with great willingness and support. Good experience.

Yes,ít good place to purchase,recommend this place

I really happy with the experience that i had at the homedepot the help is really good and it help me out a lot

The Store was clean and I approached the right person to assist me. She gave me an answer that satisfy me.

The service is excellent the price is right and the store is clean

I was shopping for a few hours in Home Depot. I actually met some very nice associates that were a huge help and then one in particluar that was not so friendly. It just took that one person to blow the whole experience out of the water. The Lighting department was extremely under staffed. We had to wait and ask for help before someone finally came and then ended up helping another family that had just walked up. When he was finally free again we had to flag him down. He was obviously not in a good mood and not like any of his co-workers we had previously met. All in all it was an ok experience, but I would def avoid that gentleman in the future ;-)

This was the worst shopping experience. One employee stood in the aisle and stared at me! I was very uncomfortable.

Great associate in store, JEFF FRIEND, knowledgeable, Helpful, Kind and Friendly-Proud example of GOOD customer service.

Love going to HD and could spend days looking for things. Overall, great experience. Easy to find things, and associates often eager to help. Sometimes I do have a hard time finding a person to ask. Only at times. Probably the most "negative" (if you could call it that" was trying to use the self-check out registers. I had to wait a long while for the cashier/associate to help me, as I incorrectly entered a purchase. Took me at least 15 minutes to get checked out... at least no one was waiting! Still love the store and would highly recommend!

Seasonal plants are healthy, vibrant, plentiful and priced well!

Garden section was uniformly blah with the same plants I can buy at Safeway. When I approached the cashier about a specific plant he did not know if they carried it. It was a low water drought tolerant CA native that is very popular right now in the drought. He called to another associate who completely ignored both of us. When browsing through the ground covers several flats were damaged due to overwatering I bought my pots and left.