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Showing 1-30 of 203 reviews
Jan 30, 2023
Be careful during checkout with sale items
I purchased a toilet advertised on sale for $285 instead of the regular $379. I was at self checkout and took the employee with me to show him the two signs showing the sale price and the product name. He said that was old and could not honor it. I told him I wanted to speak to a manager and he said it would be a while as he was out to lunch. I was in a rush to make an appointment, so I took pictures of the signs. Eventually I will go back and fight with the manager.
by
2 found this review helpful
Sep 18, 2024
Neighborhood Home Depot
Have used this store alot - we have done some home remodel and my contractor was able to get the items he needed to complete the job. Everyone was so helpful both to him and me when we had any questions.
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Recommended
Sep 2, 2024
Great Fridges.
This is the second Fridge that I have bought so far, and I like them all.
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Recommended
Aug 24, 2024
Shopping carts
I go there 7 times a week, the lumber carts is a little very difficult to find it or you must wait for customers unloading and you get it . I prefer store should have more lumber carts and flat carts.
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Aug 3, 2024
I live close to this store;makes it easy.
I am happy with everything I bought
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Recommended
May 30, 2024
Friendly helpful employees
Employees in the appliance department were great, bought a washing machine and everything was simple and fast.
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Recommended
May 15, 2024
Excellent Asociates
This is one of the few times I have been in 6621. Every associate I spoke to greeted me and offered help.
RC in plumbing was outstanding with his knowledge of components to make my all important toilet woek properly.
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Recommended
Apr 26, 2024
Great Customer Service
I have knee problems. Matt Sylve assisted me with filling up a flat cart and two regular shopping carts with garden plants and dirt. I felt like he understood my knee pain, and he gave me personalized service.
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Recommended
Apr 15, 2024
Great Store to Shop At!!
I was looking for a Rubber Garbage Can with matching Lid and was directed right to it and found exactly what I was looking for. The was an array of choices too. The lady who directed me to where they were was very helpful.
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Recommended
Jan 19, 2024
WORST SERVICE
The employees do not know how to use their own computers and equipment.
Every time i come here the line is backed up simply due to the ignorance of functioning a read, point, and click system. EVERY SINGLE TIME. NEVER FAILS.
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1 found this review helpful
Jan 11, 2024
Good Service and Stock
Everytime I visit, I get help I need and team on the floor is cheerful and willing to help. Store is well organized and clean.
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Oct 27, 2023
Poor service & experience
The employees here lack basic and common customer service abilities.
The employees act entitled as if your time doesn’t matter.
Broken registers all day long
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1 found this review helpful
Jul 31, 2023
1 great employee
Kyleena is a real prize for your store.
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Recommended
Jul 20, 2023
Customer service
Horrible experience your left here like a bone head in the aisle. No one assist if so they say “ let me get an associate” “I don’t work this department “ also online say that product on hand where 12 when I got to store they don’t have anything of what I were looking. How do they don’t have the weather heater I needed but says that this store had 12 online. This place is a joke!! No customer service.
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3 found this review helpful
Jun 27, 2023
I wish every Home Depot was like this Home Depot!!!!
Has my first time in this location great size store really big lots of choices for everything but I was really pleased with all the service I got, I had two gift cards I wanted to check the balance there was a gentleman out of register who is not a cashier he was checking something and he just walked away from it and when I called him and asked him how I could check the balance of my gift cards he was more than happy to help me he was very nice did not make me feel like I was disturbing what he was doing in order to help me. The lady who checked me out her name was Aileen she was also very helpful and friendly this store has alot more associates readily available to help you. A lot of my experiences at the San Carlos and East Palo Alto locations have been just absolutely ridiculous from very rude mouse smart mouth cashier's to nobody being available for 15-20 minutes to ask a question to or to help assist you it's crazy I've waited 30 minutes 40 minutes for someone to come open a tool display have a key made etc I wish this location was closer to me so I could go to that Home Depot every time instead of the ones that are near me. Great job to everybody who works there thank you!!!!!!
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Recommended
May 2, 2023
Good service, good supplies, fair prices
Good service, good supplies, fair prices most if not all times!
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Recommended
Apr 15, 2023
Outstanding customer service here very helpful!
Liza was very helpful and worked quickly to ensure no customers had a long wait
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Recommended
Mar 28, 2023
Great service!!
We are so grateful for all the help provided on our trip to Home Depot. Jason and Maria made our trip so quick and easy by loading all our wood onto our cart and prepping our paint.
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Recommended
Dec 8, 2022
Good store. Spacious, clean. Employees have on most occasions have been patient and friendly.
Will come back and shop from here.
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Recommended
Nov 30, 2022
Helpful and friendly
Love going to this store. The staff is friendly and helpful.
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Recommended
Oct 23, 2022
TRUE ONES
All of the employees enjoy what they are doing and try to help the customers with a smile on there face.
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Recommended
Sep 29, 2022
Our go to for home repairs and renovations
Organized store, pretty clean, and very friendly, knowledgeable staff
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Recommended
Sep 23, 2022
Review
Some of product were old but she help me return all
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Recommended
1 found this review helpful
Sep 14, 2022
Great assistance
Bought a garage door opener and needed some help and got a gentleman there who not only assisted me with the product but had very good recommendations on what to buy.
I ended up buying one of the newest models of the Chamberlain bell drive openers.
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Recommended
Sep 1, 2022
Best Retail Store supervisor I've ever encountered works here!
It's so "expected" these days to experience terrible customer service at large chain retail stores due to understaffing and inventory issues, that it's such a joy to give a compliment where it's totally due. I had lost a nylon zippered pouch containing a dozen or so Home Depot customer project receipts that I hadn't yet had a chance to make copies of for my client records. A customer service supervisor named ** Ally ** SAVED MY DAY by expertly resolving my situation by recreating the lost receipts using the purchasing credit card. She had THE most uncommonly outstanding professional attitude coupled with GENUINE human compassion that I have ever yet experienced from a supervisor at a retail store! I found the other staff at this store to most regularly be very helpful as well, but supervisor Ally is truly a rockstar!
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Aug 10, 2022
Great customer service!
Brandon was so kind and helpful with assisting me in looking for the right bug spray.
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Recommended
Jul 28, 2022
fantastic employee
select any part of my previous praise of Brianna
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Recommended
Jul 27, 2022
Exceptional customer service and product knowledge
Maria from the pro desk continues to display exceptional customer service and has a friendly demeanor on top of that she's extremely knowledgeable and able to assist any day of the week
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Recommended
Jul 22, 2022
Awesome Customer Service in Tool Rental
Hyades in tool rental provided customer service that far exceeded my expectations. I left feeling confident that I had the best tool for my patio project needs. She was knowledgeable and patient. She had a do whatever it takes attitude to ensure I was able to rent the tools I needed even if it was at a different HD location. She helped facilitate every step. I will be going to HD for all my home improvement projects.
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Recommended
Jul 17, 2022
Customer Service
Briana did a great job looking up inventory for a product not on the store shelf. She had a pallet brought down from the top of a rach and provided superior customer service and effort