Chelsea,MA #8979

i am a home owner in Chelsea, MA and frequent Home Depot in Chelsea often. As a single female I never have an issue with getting the assistance I need there. The staff here are always very helpful.

Last weekend I went in the hardware associate where very good and the older lady was really good and the others were good also

I just bought a Ryobi Electrict water presue last weeks from Home depot and I got 35% off from the store and cashier. The product is good too, so I would recommend the produt that I mentioned above for the home owner to have one.

I just had an absolutely terrible return experience at the 1100 Revere Beach Parkway, Chelsea, MA 02150 store location. I purchased Round-Up 365 weed killer last weekend from that store. I applied the weed killer following the instructions on the packaging, and a week later the weeds were not only still alive but growing new shoots. The product did absolutely nothing. I took the almost-empty bottle back to the store for a refund and to pick up a different product, but I was told by the store supervisor that he would not allow me to return an empty bottle. I explained that the bottle was empty because I had used the product, but that the product hadn't worked as advertised. He told me that he would have allowed me to return the product if I had only used a little bit of it. How does that makes any sense? Does Home Depot expect its customers to test a small amount of weed killer to ensure that it actually kills weeds before applying it to the rest of our driveways? Are we to assume that Home Depot regularly sells defective products so that it's our responsibility to test them before actually using them?!? I asked to speak with the store manager and I was told that he was on vacation. I asked to speak with the district manager and was told that they didn't have any way to contact him. I was then told that I could call the corporate office if I wanted to, but that the decision of whether to allow the return was the supervisor's and that corporate wouldn't do anything to require the return. I hope that's not the case. Corporate should care about customer loyalty and I can tell you that being told that it's my fault that I didn't test the product before I used the full bottle is definitely not how you keep customers. This wasn't a personal preference issue. I didn't paint my whole house and then decide that I don't like the color, or, to use the analogy that the supervisor used against me, buy a Coke and then try to return an empty bottle. I bought a product that Home Depot sold to me as a weed killer. I used it according to the label instructions, and it did not perform as advertised. Not even close. Home Depot sold the product to me and if it's a defective product then Home Depot should care enough about its reputation to give me a refund. If I have to worry about the quality and effectiveness of what I'm buying from Home Depot, then I'll just shop elsewhere from now on.

FOR NEARLY 30 YEARS WE HAVE SHOPPED AT HOME DEPOT. THE ENTIRE CHAIN IS EXCELLENT TO WORK OUT OF FOR A CONTRACTOR BUT THE CHELSEA STORE ISOVER THE TOP FOR SERVICE ANDPRODUCT AVAILABILITY.

As an older woman, I find that going to The Depot is often frustrating. I often feel overlooked by the male employees. I had the best 2 women help me: Catalina and Cici. The best.

Everyone that works at that store is very friendly and quick to help with anything you need to find and to buy. They are very professional and very knowledgeable.

Always great customer service there, with shelves full of products in stock!! I’m never disappointed there!

If you have any product issues seek out Thomas and Philip. They will do everything they can to make it right and keep you as a satisfied customer.

Fabian Medina the Appliance Specialist was amazing, helpful, kind and knowledgeable. He took over an hour with us as we looked at washing machines and dryers. He never once made us feel rushed or tried to upsell us on any products. We left the store feeling wonderful about his help and our decision. He is a model employee.